Bike City Warehouse is a family business that has operated in the northern suburbs of Melbourne for over 35 years. Offering discounted prices and great service.

Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.

1. Overview
Bike City Warehouse operates as a third-party seller on Bunnings Marketplace. This policy sets out our shipping commitments, delivery timeframes, and order handling procedures for all orders placed through the marketplace.

2. Shipping Coverage
We ship Australia-wide, including all metropolitan, regional, rural, and remote areas across every Australian state and territory.

3. Shipping Rates
Shipping costs are calculated at checkout based on the delivery address, item size and weight, and selected delivery method. The exact shipping cost is displayed before the customer confirms their order.

4. Click & Collect
Customers may select Click & Collect at checkout where available at no shipping charge. Orders are typically ready within 1–2 business days after payment confirmation. Customers will be notified when their order is ready for collection. Photo identification and the order confirmation may be required at collection. Uncollected orders may be held for a reasonable period before cancellation.

5. Order Processing & Dispatch
Orders placed before 12:00 PM AEST on business days are typically dispatched the same day. Orders placed after the cut-off time, on weekends, or on public holidays will be processed on the next business day. Standard processing time is 1–3 business days.

6. Estimated Delivery Timeframes
Estimated delivery timeframes are:

Metro (VIC, NSW, QLD, SA, WA): 3–7 business days
Regional & Rural: 7–14 business days
Remote (NT, TAS, Remote WA): 10–21 business days
Click & Collect: Ready within 1–2 business days

These delivery timeframes are estimates only and may vary due to carrier delays, weather conditions, peak periods, or other circumstances outside our control.

7. Order Tracking
Tracking information will be provided once your order has been dispatched, where available, so you can monitor your delivery.

8. Oversized & Freight Items
Bicycles and other oversized products are shipped via specialist freight carriers. Some deliveries may require a signature upon delivery. Where Authority to Leave (ATL) is available and selected or authorised with the carrier, delivery will be completed in accordance with those instructions. This does not affect your rights under the Australian Consumer Law. If no one is available to receive the delivery, the carrier may leave instructions for redelivery or collection. Customers are responsible for providing an accurate delivery address at the time of purchase.

9. Damaged or Lost Items
If your order arrives damaged, is incomplete, or appears to be lost in transit, please contact us as soon as reasonably practicable via the Contact Seller link in your Bunnings order confirmation email so we can investigate and assist.

10. Contact
For any shipping or delivery enquiries, please contact us via the Contact Seller link in your Bunnings order confirmation email.

For any returns, please contact us via the contact seller link in your Bunnings order confirmation email.