Lowest Price Policy^
Free delivery* with
4 hour Click & Collect
Easy in-store ReturnsBig Lot Pty Ltd
At Big Lot, we’re passionate about creating furniture that enhances your everyday life. Our mission is simple: to provide high-quality, stylish and affordable pieces that fit seamlessly into every space and every stage of life.
We believe that great design shouldn’t come at a high price. That’s why we offer a carefully curated selection of furniture that combines both form and function. Whether you’re furnishing a cozy apartment, updating your living room or designing your dream home, our pieces are crafted to elevate your space without breaking the bank.
Every piece at Big Lot is thoughtfully designed to inspire. We want our furniture to be more than just functional; it should also reflect your unique style and make every room feel like home. From modern minimalism to timeless classics, we’ve got something to suit every taste and lifestyle.
At Big Lot, we’re not just about selling furniture; we’re about creating spaces where memories are made, and life is lived to the fullest.
Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.
We believe that great design shouldn’t come at a high price. That’s why we offer a carefully curated selection of furniture that combines both form and function. Whether you’re furnishing a cozy apartment, updating your living room or designing your dream home, our pieces are crafted to elevate your space without breaking the bank.
Every piece at Big Lot is thoughtfully designed to inspire. We want our furniture to be more than just functional; it should also reflect your unique style and make every room feel like home. From modern minimalism to timeless classics, we’ve got something to suit every taste and lifestyle.
At Big Lot, we’re not just about selling furniture; we’re about creating spaces where memories are made, and life is lived to the fullest.
Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.
Big Lot Pty Ltd Shipping Policy
All orders are dispatched from our Crestmead within 2 business days of being placed
Delivery time frames vary depending on your location and the courier network:
•\tMetro areas: typically 3–10 business days after dispatch
•\tRegional & remote areas: may take up to 14 business days
•\tPeak periods (Black Friday, Christmas, Boxing Day, EOFY): please allow an additional 3–5 business days
Delivery estimates are a guide only and may be affected by courier delays, weather events, or seasonal volume. These estimates do not limit or reduce any rights you have under the Australian Consumer Law.
We partner with Allied Express & Couriers Please to provide reliable delivery. The courier used will depend on the size, weight, and destination of your order.
Once your order has been dispatched, you will receive a tracking number so you can monitor your delivery progress. Please allow 24 hours for tracking to appear on the courier’s website.
Delivery Conditions
•\tAuthority to Leave (ATL): Deliveries may be completed with Authority to Leave (ATL). We recommend adding a safe drop-off location at checkout.
•\tPO Boxes: Due to the bulky nature of our products, delivery to PO Boxes is not available.
•\tIncorrect or incomplete addresses: Re-delivery fees may apply where an incorrect or incomplete address was provided by the customer.
Packaging & Cartons
Most products are shipped in multiple cartons depending on size and product type. On rare occasions separate deliveries may occur for multi carton items.
Delivery Fees
Shipping fees are calculated at checkout based on the size, weight, and delivery location of your order.
If your order arrives damaged, is delayed, or has not been delivered, please raise this with us directly through the “Contact Seller” function on the Bunnings Marketplace. This ensures your enquiry is logged correctly and allows our team to investigate and resolve delivery-related issues promptly. For any damaged items, please include clear photos of the damage along with the relevant part numbers or product identifiers so we can assess the issue accurately. All concerns regarding missing, undelivered, or damaged items must be submitted via the Contact Seller channel to ensure correct handling and timely resolution.
Delivery time frames vary depending on your location and the courier network:
•\tMetro areas: typically 3–10 business days after dispatch
•\tRegional & remote areas: may take up to 14 business days
•\tPeak periods (Black Friday, Christmas, Boxing Day, EOFY): please allow an additional 3–5 business days
Delivery estimates are a guide only and may be affected by courier delays, weather events, or seasonal volume. These estimates do not limit or reduce any rights you have under the Australian Consumer Law.
We partner with Allied Express & Couriers Please to provide reliable delivery. The courier used will depend on the size, weight, and destination of your order.
Once your order has been dispatched, you will receive a tracking number so you can monitor your delivery progress. Please allow 24 hours for tracking to appear on the courier’s website.
Delivery Conditions
•\tAuthority to Leave (ATL): Deliveries may be completed with Authority to Leave (ATL). We recommend adding a safe drop-off location at checkout.
•\tPO Boxes: Due to the bulky nature of our products, delivery to PO Boxes is not available.
•\tIncorrect or incomplete addresses: Re-delivery fees may apply where an incorrect or incomplete address was provided by the customer.
Packaging & Cartons
Most products are shipped in multiple cartons depending on size and product type. On rare occasions separate deliveries may occur for multi carton items.
Delivery Fees
Shipping fees are calculated at checkout based on the size, weight, and delivery location of your order.
If your order arrives damaged, is delayed, or has not been delivered, please raise this with us directly through the “Contact Seller” function on the Bunnings Marketplace. This ensures your enquiry is logged correctly and allows our team to investigate and resolve delivery-related issues promptly. For any damaged items, please include clear photos of the damage along with the relevant part numbers or product identifiers so we can assess the issue accurately. All concerns regarding missing, undelivered, or damaged items must be submitted via the Contact Seller channel to ensure correct handling and timely resolution.
Big Lot Pty Ltd Return Policy
What happens if I change my mind?
If you change your mind, you may request a cancellation or return within 7 days of purchase by submitting your enquiry through the “Contact Seller” function on the Bunnings Marketplace. The 7-day return period applies to Change-of-Mind returns only and does not limit your rights to a remedy if your product is faulty or defective. Nothing in this Change-of-Mind policy excludes or limits your rights under the Australian Consumer Law.
Refunds for Change-of-Mind returns will be issued minus shipping costs and any fees incurred by Big Lot Pty Ltd. These deductions apply only to Change-of-Mind returns.
A Change of Mind Return Fee will apply to cover administrative, handling and restocking costs. This fee is deducted from your refund amount. All shipping costs are non-refundable for Change-of-Mind returns.
This applies to orders that have already been delivered, provided the item meets the eligibility criteria below.
To be eligible for a Change-of-Mind return, the product must:
Be in its original unassembled condition
Have its original packaging intact
Not be used or damaged in any way
Important to note:
For Change-of-Mind returns, the customer is responsible for all return shipping costs, Change-of-Mind Return Fee, original shipping costs, and any other fees associated with returning the product to the Big Lot warehouse. These fees apply only to Change-of-Mind returns and do not apply to returns covered by the Australian Consumer Law.
The original shipping cost is non-refundable for Change-of-Mind returns.
The Change of Mind Return Fee applies to all Change-of-Mind cancellations.
The following products cannot be returned due to a change of mind:
Mattresses
Gift Cards
Items for commercial or non-domestic use
Items assembled or installed by Big Lot or our contractors upon delivery
Can I exchange my purchase?
Unfortunately, we do not offer exchanges. If you wish to exchange an item, please return it in accordance with our Change of Mind policy and place a new order for the desired item.
What is my product is damaged in transit?
While we take great care to ensure safe delivery, occasionally items may be damaged during transit. If your product arrives with visible or significant damage to the packaging or the item itself, please:
1. Take clear photos or a video showing the damage to the packaging before opening.
If the product has also been affected, please include photos of the damage to the item.
2. Please contact us through the “Contact Seller” function with your order details and clear images of the damage, including any relevant part numbers.
Once we receive this information, our team will investigate the issue and work with you to provide an appropriate solution as quickly as possible.
What if there is a fault with my product?
If your product is faulty, defective, damaged, not as described, or otherwise does not meet consumer guarantees, our team will assess the issue and provide an appropriate remedy. This may include troubleshooting support, replacement parts, or other solutions depending on the nature of the issue.
Please note that damage caused by misuse, incorrect assembly, or normal wear and tear is not considered a fault or defect.
To help us review the issue, please contact us through the “Contact Seller” function and provide:
1. Your order number.
2. The name of the faulty product
3. A description of the fault including images and part numbers.
Once we receive this information, we’ll review the matter and work to resolve it as quickly as possible.
If you change your mind, you may request a cancellation or return within 7 days of purchase by submitting your enquiry through the “Contact Seller” function on the Bunnings Marketplace. The 7-day return period applies to Change-of-Mind returns only and does not limit your rights to a remedy if your product is faulty or defective. Nothing in this Change-of-Mind policy excludes or limits your rights under the Australian Consumer Law.
Refunds for Change-of-Mind returns will be issued minus shipping costs and any fees incurred by Big Lot Pty Ltd. These deductions apply only to Change-of-Mind returns.
A Change of Mind Return Fee will apply to cover administrative, handling and restocking costs. This fee is deducted from your refund amount. All shipping costs are non-refundable for Change-of-Mind returns.
This applies to orders that have already been delivered, provided the item meets the eligibility criteria below.
To be eligible for a Change-of-Mind return, the product must:
Be in its original unassembled condition
Have its original packaging intact
Not be used or damaged in any way
Important to note:
For Change-of-Mind returns, the customer is responsible for all return shipping costs, Change-of-Mind Return Fee, original shipping costs, and any other fees associated with returning the product to the Big Lot warehouse. These fees apply only to Change-of-Mind returns and do not apply to returns covered by the Australian Consumer Law.
The original shipping cost is non-refundable for Change-of-Mind returns.
The Change of Mind Return Fee applies to all Change-of-Mind cancellations.
The following products cannot be returned due to a change of mind:
Mattresses
Gift Cards
Items for commercial or non-domestic use
Items assembled or installed by Big Lot or our contractors upon delivery
Can I exchange my purchase?
Unfortunately, we do not offer exchanges. If you wish to exchange an item, please return it in accordance with our Change of Mind policy and place a new order for the desired item.
What is my product is damaged in transit?
While we take great care to ensure safe delivery, occasionally items may be damaged during transit. If your product arrives with visible or significant damage to the packaging or the item itself, please:
1. Take clear photos or a video showing the damage to the packaging before opening.
If the product has also been affected, please include photos of the damage to the item.
2. Please contact us through the “Contact Seller” function with your order details and clear images of the damage, including any relevant part numbers.
Once we receive this information, our team will investigate the issue and work with you to provide an appropriate solution as quickly as possible.
What if there is a fault with my product?
If your product is faulty, defective, damaged, not as described, or otherwise does not meet consumer guarantees, our team will assess the issue and provide an appropriate remedy. This may include troubleshooting support, replacement parts, or other solutions depending on the nature of the issue.
Please note that damage caused by misuse, incorrect assembly, or normal wear and tear is not considered a fault or defect.
To help us review the issue, please contact us through the “Contact Seller” function and provide:
1. Your order number.
2. The name of the faulty product
3. A description of the fault including images and part numbers.
Once we receive this information, we’ll review the matter and work to resolve it as quickly as possible.