Shipping Policy Shipping address or order details generally cannot be changed after order is placed. - Contact prior to order if you have special requirements or requests, including postponed delivery, two-person delivery booking or delivery involving multi-level or high rise buildings, stairs or lifts as this may involve additional shipping fees or be undeliverable. All deliveries are made to the ground floor level only (not incl stairs). - If tracking number is available, please follow delivery on the courier website. Please contact us for ETA updates if your order is not received after 10 business days. - Depending on size of item and suburb, some areas may be excluded from standard delivery. We will contact you if your shipping address is undeliverable. - We do not cover any redirection or other delivery costs that occur due to incorrect, incomplete or unaccessible delivery addresses provided for the order or any other reason to cause failed delivery. Shipping information requirements Contactable mobile number required. Couriers may contact you to clarify delivery details. - Complete address details are required for dispatch and successful delivery (e.g. Unit or Suite numbers, PO Box number, etc. where applicable). Our couriers can deliver anytime between Monday-Friday 9am-5pm. For business addresses, please ensure it is open during standard courier weekday business hours 9-5pm and lockdowns. If you would like to provide Authority to Leave (ATL) instructions, please incorporate this into your shipping address details at checkout and ensure that the shipping address enables a safe ATL to be made. In most circumstances where ATL can be safely made, ATL is the default delivery method due to contactless delivery policies and limited courier depot capacity. Large item orders Street addresses are required for all large item(s) orders. Non-street addresses include the following: Parcel Locker, Parcel Collect, ParcelPoint, PO Box, Locker Bag or Mail delivery centres. Please arrange for able-bodied person(s) to be available on the delivery date to provide assistance with unloading and carrying goods if required by courier. Couriers may be unable to deliver goods to your door if it is not at ground floor or stairs present. The address must provide parking or loading area nearby to enable delivery. - If you are unable to provide or arrange for someone to assist our courier, please contact us prior to ordering. Delivery issues If there are any issues with the goods you receive, please take photographic evidence on the day of delivery and notify us immediately for courier review. If your order is not delivered within the standard transit time frame which can be extended during peak delivery volumes or delivery restrictions (e.g. lockdowns), please contact us to lodge enquiry with courier.