We partner with reputable courier services to ensure your orders are delivered promptly and securely. Our primary carriers include Australia Post, Allied Express, Sendle and TNT. The selection of the carrier depends on the size, weight, and destination of your order.
Postage & Fees:
Free Shipping to Melbourne, Sydney, Adelaide, Canberra, Brisbane, and Gold Coast. All other areas shipping is calculated based on the weight and size of each product.
Estimated Delivery Times:
All orders placed and completed before 2:00 PM Melbourne time are dispatched next business day, subject to stock availability, Monday to Friday, excluding public holidays. Estimated delivery times from our Melbourne warehouse are as follows:
Metro Areas (Melbourne, Sydney, Adelaide, Brisbane): 1–3 business days
Regional & Remote Areas: 3–5+ business days
Shipping transit time is an estimate only and may vary due to factors beyond our control, such as courier delays or peak periods. Tracking number will be provided once order is dispatched.
Authority to Leave (ATL):
A signature is required unless ATL is authorized by the customer. If ATL is selected, the customer assumes responsibility for the order once delivered. Failed deliveries may incur a re-delivery fee.
Cancellations & Re-Delivery Fees:
Once a tracking number is issued, orders cannot be cancelled as they have already left the warehouse.
Cancellations will incur postage and restocking fees and be considered a Change of Mind return.
Additional postage fees may apply for re-delivery or re-direction requests.