Bell Marine is a leading Australian marine products manufacturer and wholesaler, established in 1997. Home of the trusted Viper brand, we specialize in innovative, high-quality boating products designed and developed for Australian conditions and supplied through our extensive dealer and distributor network across Australia and New Zealand.

“Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.”

Bell Marine aims to dispatch all Bunnings Marketplace orders promptly and provide customers with clear delivery information throughout the shipping process.

Order Dispatch

Orders are generally dispatched within 2 business days of receiving and processing your order.

Orders will be shipped using Australia Post or Direct Freight Express, depending on the size, weight, delivery location and most suitable freight method for the order.

Business days exclude weekends and public holidays.

Estimated Delivery Timeframes

Once dispatched, estimated delivery times are generally:

Metropolitan areas: approximately 2–5 business days

Regional areas: approximately 3–7 business days

Remote areas: approximately 5–10 business days

These delivery timeframes are estimates only and may vary depending on the delivery location, freight carrier, weather, public holidays and other circumstances outside our control.

Shipping Coverage

We offer free freight Australia-wide to serviceable delivery addresses.

A street address must be provided for most orders, as Direct Freight Express is unable to deliver to PO Boxes.

Small parcels that are suitable for delivery via Australia Post may be delivered to a PO Box, where applicable.

Some remote, regional or offshore locations may have limited freight services or require additional delivery time. If there is an issue servicing your delivery address, we will contact you through Bunnings Marketplace.

Shipping Costs

Freight is free Australia-wide.

There are no standard shipping charges for orders placed through Bell Marine on Bunnings Marketplace.

Tracking Information

Where tracking is available, tracking details will be provided once your order has been dispatched via Australia Post or Direct Freight Express.

Please allow some time after dispatch for tracking information to become active within the freight carrier's system.

For any questions regarding tracking or the status of your delivery, please use the Contact Seller function within Bunnings Marketplace.

Delivery Delays and Remote Areas

While we endeavour to meet the estimated delivery timeframes above, delays can occasionally occur due to circumstances outside our control, including freight network disruptions, severe weather, peak delivery periods or delays servicing regional and remote locations.

If your order has not arrived within the expected delivery timeframe, please use the Contact Seller function within Bunnings Marketplace so we can investigate the shipment with Australia Post or Direct Freight Express.

Damaged Deliveries

If your order arrives damaged, please notify us as soon as possible using the Contact Seller function within Bunnings Marketplace.

Please provide your order details, a description of the damage, and photographs of the damaged product and, where possible, the packaging it arrived in.

We will review the issue and, where appropriate, arrange a suitable resolution in accordance with our Returns Policy and your rights under the Australian Consumer Law.

Please retain the damaged product and packaging until we have advised you how to proceed.

Missing or Lost Deliveries

If your tracking information shows that your order has been delivered but you have not received it, or if your shipment appears to be significantly delayed or missing, please use the Contact Seller function within Bunnings Marketplace.

We will investigate the delivery with Australia Post or Direct Freight Express, as applicable, and advise you of the outcome.

Where a shipment is confirmed as lost in transit, we will arrange an appropriate resolution, which may include a replacement or refund where applicable.

Shipping Enquiries

For all delivery, freight, tracking, damaged shipment or missing delivery enquiries, please use the Contact Seller function within Bunnings Marketplace.

This allows us to access your order details and respond to your enquiry as efficiently as possible.

Returns Policy

Bell Marine is committed to providing quality products and customer service. This Returns Policy applies to products purchased through Bunnings Marketplace.

How to Request a Return

To request a return or report an issue with a product, please use the Contact Seller function within Bunnings Marketplace.

Please provide your order details, a description of the issue and, where applicable, photographs showing the product and the problem. This will help us assess your request and provide the most appropriate resolution as quickly as possible.

Faulty, Damaged, Incorrect or Not-As-Described Products
If you receive a product that is:
faulty or defective; damaged; incorrectly supplied; not as described or does not match the product listing; or otherwise fails to meet the consumer guarantees under the Australian Consumer Law, please contact us using the Contact Seller function on Bunnings Marketplace.

We may ask for reasonable information or photographs to assist us in assessing the product. In some circumstances, the product may need to be returned for inspection. Where the product is confirmed to be faulty, damaged, incorrectly supplied or not as described, Bell Marine will be responsible for reasonable return shipping costs. Where practical, we may provide return shipping instructions, a prepaid return method or arrange collection.
Depending on the circumstances and your rights under the Australian Consumer Law, the available remedy may include a repair, replacement or refund. Where there is a major failure, you are entitled to choose between a replacement or refund. Where the problem is minor and can be repaired within a reasonable time, we may offer to repair the product. If the product cannot be repaired within a reasonable time, you may be entitled to a replacement or refund.
Change-of-Mind Returns
Bell Marine accepts change-of-mind return requests made within 30 days of delivery, provided the product:
is unused and has not been installed;
is in its original packaging;
includes all components, accessories and instructions supplied with it; and is in a condition suitable for resale.

For approved change-of-mind returns, the customer is responsible for the cost of returning the product to Bell Marine and for ensuring the product is adequately packaged and protected during return transport.
Original delivery charges and return shipping costs for change-of-mind returns are not refundable, except where required by law.
A refund will be processed once the returned product has been received and its condition has been checked.
Australian Consumer Law
This Returns Policy is provided in addition to, and does not limit or exclude, any rights or remedies available to you under the Australian Consumer Law.
Products sold through Bunnings Marketplace come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Depending on the nature and seriousness of a product failure, customers may be entitled to a repair, replacement, refund and, in some circumstances, compensation for reasonably foreseeable loss or damage.
Nothing in this policy is intended to restrict, modify or exclude any rights that cannot lawfully be restricted, modified or excluded under the Australian Consumer Law.

Refunds
Once a refund has been approved, it will be processed in accordance with the Bunnings Marketplace payment and refund process.
Please use the Contact Seller function on Bunnings Marketplace for all return, refund, replacement, repair or product issue enquiries.