Return Policy
Your rights under the Australian Consumer Law (ACL) apply to all purchases and are not affected by this policy. Nothing in this return policy limits or excludes any rights you have under the ACL.
---
Change of Mind Returns
We want you to love your purchase. If you change your mind, you may return most items within 14 days of the purchase date, subject to the following conditions:
- The item must be unused and in its original condition
- All original packaging, accessories, and documentation must be included
- Proof of purchase is required
Return Shipping – Change of Mind:
Return shipping costs are the responsibility of the customer. We strongly recommend using a tracked and insured service, as we are unable to accept responsibility for items lost or damaged in transit before they reach our warehouse.
Refunds – Change of Mind:
Once the returned item is received and inspected, we will process a refund to your original payment method. A restocking fee may apply to change-of-mind returns. This fee applies to change-of-mind returns only and does not apply to returns made under the ACL.
Exclusions (Change of Mind Only):
The following items are not eligible for change-of-mind returns: items that have been used, assembled, or are not in a resaleable condition; items returned without original packaging or accessories.
---
Faulty, Damaged, Incorrect, or Not-as-Described Items
If your item arrives faulty, damaged, incorrect, or does not match the product description, please contact us promptly. Under the Australian Consumer Law, you are entitled to a remedy, which may include:
- A full refund
- A replacement with the same or equivalent item
- Repair of the faulty item
Return Shipping – Faulty or Incorrect Items:
We will cover the cost of return shipping for items that are faulty, damaged, not as described, or otherwise covered under the ACL. Do not return an item before contacting us, as we will provide return instructions.
---
Warranty
Most products are supported by a manufacturer's warranty. Warranty periods vary by product — please refer to the product description for details. Warranty claims cover manufacturing defects and faults under normal use.
To make a warranty claim, please contact us within the warranty period with your proof of purchase and a description of the issue. We will assess the claim and arrange a repair, replacement, or refund as appropriate.
---
How to Request a Return
To initiate any return — whether for change of mind, a faulty item, or a warranty claim — please use the Contact Seller function within your Bunnings Marketplace account. We will respond within 1 business day with return instructions.
Please do not send items back before receiving approval, as unauthorised returns may not be processed.