Pet are Family
BingoPaw is created by a group of people who extremely love pets. We are committed to providing pets with affordable, creative, comfortable, durable, exquisite, and premium daily necessities, like, dog &cat kennel/cushion/cage/waistcoat/crawler/backpack/ litter box, etc. We bend on improving and achieving interactive and harmony relationship between pets and owners.

Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.

1. All items are stocked and dispatched from within Australia.
2. Orders are typically processed and dispatched within 1–2 business days after payment confirmation.
3. Estimated delivery time is generally 2–7 business days, depending on your location. Delivery to regional and remote areas may take longer.
4. Tracking information will be provided once your order has been dispatched, where available.
5. If your order has not arrived within the estimated delivery timeframe, or you have any questions regarding your shipment, please contact us via the Contact Seller link in your Bunnings order confirmation email.
6. All products are shipped brand new. If your order arrives damaged, faulty, incorrect, or not as described, please contact us as soon as reasonably practicable via the Contact Seller link in your Bunnings order confirmation email. We may request photographs to assist with our assessment and will provide an appropriate remedy in accordance with the Australian Consumer Law, which may include a repair, replacement, or refund.

Change of Mind Returns

1. We will allow a return where you have changed your mind, provided that the item is:
- Returned within 14 days of receiving your order;
- As new and has not been used, worn, opened, or damaged;
- In its original packaging with all original tags attached (including any package seals remaining intact where applicable);
- In a resalable condition.

2. We cannot accept change-of-mind returns on items supplied in sealed packaging where the seal has been broken, unless otherwise required under the Australian Consumer Law.

3. You are responsible for the cost and risk of returning goods for change-of-mind returns. We recommend using a tracked shipping service, as we cannot process a refund until the returned item has been received.

4. Refunds for approved change-of-mind returns will be processed once the returned product has been received and inspected to confirm it meets the conditions above.

5. If a returned item does not meet the conditions of this policy, you may be responsible for the cost of having the item returned to your nominated address.

Faulty, Damaged or Incorrect Goods

Our quality control team carefully inspects all products before dispatch. If your item arrives faulty, damaged, incorrect, or not as described, please contact us as soon as reasonably practicable via the Contact Seller link in your Bunnings order confirmation email.

Once your request has been assessed, we will provide return instructions where required and offer an appropriate remedy in accordance with the Australian Consumer Law, which may include a repair, replacement, or refund.

Where required under the Australian Consumer Law, we will cover reasonable return shipping costs.

Australian Consumer Law

Nothing in this Returns Policy limits or excludes your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.