"For any returns please contact us via the contact seller link in your Bunnings order confirmation email".
DOMESTIC POLICY (Australia Wide)
Goods purchased through us at must be returned within 30 days of you receiving your purchase for a refund or exchange. Returns received outside of this 30 day period will not be accepted, please keep in mind postage times when returning items to us.
Please Note: For purchases made during November & December we are happy to extend this period to 25 January the following year (eg a month after Xmas).
At Ashtabula we are happy to refund or exchange items due to change of mind or incorrect fit provided the item is:
In an unused condition (fit for resale)
All labels & tags are still attached
Has not been personalised
All refunds are issued in the same payment method used for the initial payment.
Return for a refund must include:
A note with your order number, full name and reason for return
Return for an exchange must include:
A note with your order number, full name & new product that you would like (style, size or team)
Once your goods have been received at our warehouse, we will inspect and you will receive an email notification of the approval or rejection of your return or exchange. Returns/exchanges are processed within 2 business days of Ashtabula receiving your items.
DEFECTIVE PRODUCT
We at Ashtabula are committed to providing you with quality products and outstanding service. We are happy to offer a refund or exchange items that are deemed defective by us at Ashtabula. The criteria for assessment can include
Condition of item
Care of product
We do not offer a refund, exchange or credit on any personalised products, unless the items are deemed defective by Ashtabula.
Please refer to above Domestic return policy for all further details.
Ashtabula holds the right to refuse any refund, exchange or credit if the item/s are deemed to not meet the above outlined policy.
Have more questions? Please contact us via the contact seller link in your Bunnings order confirmation email and we will be happy to help you.