For any returns or enquiries please contact us via the contact seller link in your Bunnings order confirmation email.
Any discrepancies must be reported as soon as is reasonable after delivery, preferably within 24hrs. On arrival, if the packaging appears damaged it is recommended that this is marked on the delivery note before you sign.
Missing items:
On delivery: Should an item be missed or appear not delivered then we request that you notify us within 24hrs-48hrs of initial receipt of delivery.
On assembly: Should a part appear missing from an item please report the item that is missing the part along with a description of the part you believe to be missing within 3 days from the day receipt of goods.
On both the above instances replacement goods will be despatched asap.
Faulty goods:
Damages: must be reported as soon as is reasonable after the delivery within 24hrs-48hrs of receipt of goods.
Under Warranty: First instance report the fault to us with a full description of the alleged fault, we will then arrange an engineer to attend and either rectify the fault on site or advise on action needed to remedy. If the fault is deemed a manufacturers fault and the item is under guarantee then we will replace the faulty item FOC.
Not under Warranty: First instance report the fault to us with a full description of the alleged fault, we will then arrange an engineer to attend and either rectify the fault on site or advise on action needed to remedy.
Change of mind:
If you wish to return an item because you have changed your mind about your purchase, Amonson Lighting will be pleased to offer you a refund provided that:
You can provide satisfactory proof of purchase; and
The item is not a custom-made nor other special exception
All agreed return or exchange are sent back to us within 30 days in a saleable condition as below:
Never installed
Unused condition
With original packaging
In Original Condition
Unmarked condition
Unassembled condition
No missing parts
30% re-stocking fee applies (Not including Postage)
If you wish to return an item after 30 days from the day of receiving. No return will be accepted.
In both cases, the buyer is responsible for all cost incurred during delivery. There might be other associated costs. Please contact us via the contact seller link in your Bunnings order confirmation email.
When returning items please allow 10-14 days from the date of collection for your refund to be processed, we will send you an email to let you know when your refund has been processed. Refunds will be credited to your original method of payment.
Custom-made items:
Please note no return nor exchange will be accepted. Amonson does not offer any refund on custom-made items.
Sale items:
Please note no return nor exchange will be accepted. Amonson does not offer any refund on sale items.
Bulk orders:
Cancellation of bulk orders will incur a 20% cancellation fee
Assembly Service & fee:
Please note that the assembly fee is non-refundable. Once assembly services have been provided, this fee cannot be returned or refunded. By proceeding with the assembly service, you agree to these terms.
For any returns, please contact us via the contact seller link in your Bunnings order confirmation email.