Dispatch Timeframe:
Orders are dispatched within 2 business days after payment confirmation.
Estimated Delivery Timeframe:
Estimated delivery is 7–15 business days from the date of dispatch.
Shipping Locations / Coverage:
We deliver across all Australian states and territories, including most metro and regional areas.
Please note that we do not deliver to certain remote or restricted areas where carrier services are unavailable.
Shipping Costs:
Free shipping applies to eligible orders unless otherwise stated on the product listing.
Shipping Method & Carriers Used:
Orders are shipped via Team Global Express, Allied Express, or Aramex, depending on the delivery location, product size, and service availability.
Tracking Information:
Once the order has been dispatched, a consignment number or tracking number will be provided so the customer can track the delivery with the relevant carrier.
Delivery Delays / Remote Areas:
Delivery times may vary due to carrier delays, weather conditions, peak periods, regional delivery schedules, or other circumstances outside our control.
If an address is identified as a remote or non-serviceable area, we will contact the customer where necessary to discuss available options.
Damaged or Missing Deliveries:
If an item is damaged, missing, partially delivered, or significantly delayed, we will raise an enquiry with the relevant carrier and follow up on the delivery. Customers may be required to provide photos, packaging details, or other supporting information to assist with the investigation.
Delivery-Related Enquiries:
For any delivery-related concerns, please use the Contact Seller function to contact us. Our team will assist with tracking, delivery issues, damaged freight, or missing items.