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Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.

Order Processing: Orders are typically processed within 1-2 business days after being placed.
Shipping Duration: Delivery times depend on the shipping method selected and the destination. Standard shipping times within Australia can vary.
Tracking: Once your order is shipped, you will receive a tracking number to monitor the delivery progress.
Shipping Costs: These are calculated at checkout based on the product, location, and chosen delivery method.
Delivery Partners: They work with reliable carriers to ensure prompt delivery.

Change of Mind Returns

Products purchased through Bunnings Marketplace can be returned for a change of mind within 30 days of receipt.
Items must be in their original, unused condition, including all original packaging, manuals, and accessories.
Proof of purchase is required (receipt or order confirmation).
Return shipping costs are the responsibility of the customer unless the return is due to a fault or error in delivery.
Faulty or Incorrect Products

If a product is faulty, damaged during transit, or incorrect, you can request a return or replacement.
Contact us within 7 days of receipt for damage or error claims and provide supporting photos or documentation.
Faulty product claims are assessed under Australian Consumer Law.
How to Initiate a Return

Contact the Bunnings Marketplace customer service team with your order number, reason for return, and any required evidence (e.g., photos for faulty items).
Follow the return instructions provided, including packaging the product securely to avoid damage during transit.
Once your return is received and inspected, refunds or replacements will be processed.
Refund Processing

Refunds are processed to the original payment method and may take 5-10 business days depending on the financial institution.
Exclusions

Custom or personalized items and items marked as "final sale" are not eligible for returns.
Wear and tear or misuse is not covered under the returns policy.
For further assistance, contact the Bunnings Marketplace Support Team via their website or customer service channels.