vidaXL – Live it up for less! vidaXL is an international online retailer. We offer a surprising range of products consisting of thousands of articles from categories like home, garden, garage, DIY and clothing. Moreover, in all countries in which we are active, we offer customer service in the native language. How do we achieve this? We select products in high demand and acquire them at the source, on a large scale. We are able to influence the design and packaging of the products, which allows us to optimise them for the whole supply chain, and ultimately our customers to pay a very reasonable price for them. For whom? We sell our products to price conscious consumers throughout Europe, United States and Australia, through 31 websites, and are always hard at work to expand and reach even more customers. Our Story: It all started with the online sale of products on a small scale, but this quickly escalated into, not only an enormous growth, but also the manufacture of products under vidaXL’s own brand. The number of products produced exclusively under vidaXL's own brand also grew exponentially, and we expanded into several European countries. The own vidaXL.com website was the next logical step in the success story. The company's success lies in sourcing and offering products at a competitive price, by constantly searching for cost reducing measures, without compromising on quality. The foundation for an efficient organisation, with a clear and explicit focus on value for money, was ultimately laid in this way What we promise our customers As a customer of vidaXL you can hold us to the following promises: Good price There's nothing we hate more than overspending for products, and we believe we are not alone in this. By keeping complete control over all processes throughout the supply chain, we will always be able to offer our products at a competitive price. Good service We offer our customers good service. Should you have a question about a product, shipping or payment, our customer service agents are always ready to help, in your native language. And shipping and returns are always free in the vidaXL website. Of course something may go wrong every once in a while. Should this happen to you as a customer, we promise to resolve the issue to your satisfaction. Good feeling Shopping at vidaXL makes you feel good. You can buy vidaXL products through whichever platform you're the most comfortable with, and on top of that we promise that shopping at vidaXL will give you the rush of getting a ‘good deal’. Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.

We offer free shipping to:\n- Sydney Metro\n- Melbourne Metro\n- Brisbane Metro\nFor all other areas, shipping costs are influenced by products’ dimensions (size and weight) and your location. Exact shipping costs are calculated in the shopping cart and will be displayed before checkout. \nOrders are dispatched within 2 business days and shipping times are estimated from 3 to 10 days depending on your location within Australia. Please be aware that deliveries outside of metropolitan areas may take longer.

For any returns or enquiries please contact us via the contact seller link in your Bunnings order confirmation email. How long can you change your mind for? Most products sold by vidaXL can be returned up to 14 calendar days after receiving them. This cooling-off period ends the moment you use the product. What can be returned? What are your obligations? We strongly recommend that you check your order upon receipt for any damage or missing parts. During the cooling-off period, you may only view and evaluate the item as you would in a brick- and-mortar store. If during the cooling-off period, you have gone beyond what is necessary to establish the nature and characteristics of the item, vidaXL reserves the right to refuse your refund. Returns will only be accepted if: 1. the returned product is complete; AND, 2. it is in its original packaging and in the state it was received. How to request a return? You can easily notify us of your decision to return your order by clicking on the “Contact Seller” link which can be found in the initial order confirmation email before expiry of the cooling-off period (14 calendar days). In all cases, please provide as much information as possible to allow us to quickly handle your request. How can you return your products? Upon receipt of your request to return your product and provided your request meets the requirements set herein, vidaXL will, depending on the product and reason for which you requested a return, either organize a pick-up, send you a return label to bring the product to a parcel shop or let you return the product by yourself. What are related costs to the XLservice? The costs of returning your product will vary depending on the reason for which you request a return: 1. The product is not as expected or you changed your mind: When items are not as expected, and you wish to return them, you will need to pay the return postage of $19.99 to have the item shipped back to our warehouse. Any delivery fees (where applicable) you may have paid, will not be refunded. 2. The product is damaged, incomplete or incorrect: upon receipt of your notification of the issue, we will assess the situation and offer an appropriate solution which can include repair, replacement (in part or in full) or a refund (in part or in full). If returning the product is required, we will cover (reasonable) return costs if you follow our return instructions. Delivery fees you may have paid (where applicable) will be refunded if the agreed solution is a full refund. How are refunds issued? Refunds will always be issued through the same means of payment as the ones used to place your order. Guarantees: Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.