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COVID-19 Update to Customers

Customers can shop with us in-store or online with our Click & Deliver or Drive & Collect services. We continue to follow government advice and thank our amazing team for all their hard work helping our customers.

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This item is sold and delivered by L3 Home, a Bunnings Trusted Seller. MarketLink FAQ's
  • Round ottoman pouf
  • Soft upholstery fabric blend
  • Cushioned padding
  • Timber frame

Quite often the songs of praise is sung for the designs of technology and gadgetry, but there is nothing more deserving of this admiration than interior pieces. The Venus pouf is testament of how simple design adds so much to an interior. Well-padded as well as upholstered with soft fabric, the Venus pouf is both beautiful and practical; a welcome addition to any living or bed area in your home.

1 Year Warranty

If you are anything like us, you’ll be looking out your window every day waiting to receive your purchased orders. But we’ve got you covered! Here are some pointers to create anticipation and manage your delivery expectations.

Shipping Costs

Shipping costs are never fun but necessary to get your orders to you. We do live in a big country as such shipping fees vary by the size & type of product you order and the intended delivery destination.

Delivery Information

We love getting your orders to you as soon as possible. We work closely together with all major shipping partners across Australia. We always to aim to find the fastest solution but most importantly we need to ensure if arrives safely.

Order are usually dispatched from our warehouse in Melbourne within 2 business days, but may vary depending on order size and availability and or peak seasonal periods.

Deliveries can take anywhere between 1 to 5 business days for Metro Cities (excluding Perth) and 10-14 business days for regional locations. Delivery times may be affected during peak periods, public holidays and instances of natural disasters. In the event, any of the above occur, our customer service is ready to update you on your order and delivery time.

All deliveries are conducted during normal business hours Monday to Friday. Signature for delivery is required in most cases however in order to have your items delivered in a timely manner, the drivers may leave the items in a safe location or when authority to do so have been given.

Please ensure you have filled in the correct delivery address, once the items have left our warehouse additional charges may apply if you wish to change, amend or cancel the order. Due to the size restrictions of them item, we are unable to ship to PO Boxes and require a physical home or work address.

Please also note, it is not uncommon for items on orders to travel separately from different couriers or drivers and locations. If you are unsure please do not hesitate to check our customer service team.

Delivery Services

All delivery services are conducted by one man to ground floor with reasonable and safe access. Please also kindly ensure item dimensions can fit through your doorway & hallways.

Unfortunately, due to Occupational Health & Safety reasons one man delivery services cannot lift items upstairs. If you require an upstairs delivery, please kindly let our team know as we may need to arrange a 2 Man White Glove Service which may incur additional charges (subject to location & availability). Product assembly and removal of rubbish are also not available under the delivery service.

Order Tracking

We would love to deliver your orders on time. But we need your help to keep an eye out for the order tracking number, so you can arrange your time to better prepare in receiving your delivery. Track your package from the nominated courier’s website, input the tracking number to return the details.

Shopping online can be difficult. Sometimes it may not be what you expected and at times things can go wrong. We all make mistakes don’t worry, after all we’re only human. We have a set of returns policies to help you along the way in case you need to return anything.

However, before you return anything. We kindly ask you not to throw away or destroy the packaging until you are absolutely certain.

30-Day Buyers’ Remorse Policy

Should you decide to return a product, you have a 30-day leeway from the date of purchase to inform us on your decision to return the item. Our team is ready to assist you with the returns process. Simply click on the Contact Seller link, located in your original order confirmation email to request your return.

When returning an item, please let us know your reasons and have the order number with your personal details ready. Please ensure the items are returned in its original condition and with its original packaging and all the contents & hardware inside.

All items must not be used, worn or damaged. So, they may be fit for sale for the next customer. Also, please ensure items are packed sufficiently and safely for return transport with courtesy in the same way it was received. Couriers drivers cannot attend to an unpackaged item.

Once the item is ready for collection, our team will send through the return shipping labels also known as a shipping consignment. Access to a printer will be necessary. The return labels will need to be affixed on top of the original shipping label. Once the labels have been stuck onto the packages, then our team can book in the collection for return and advise you when to leave the parcel at the front door for the couriers to collect.

Once the item has been returned back to us for inspection and everything is in good order. Our team will then begin the refund process. Regrettably, the original & return shipping costs are non-refundable as the services have already been carried out for you.

If Item Was Accidentally Damaged:

Despite our best abilities to protect the items for you, once an item leaves our warehouse we humbly leave it in the professional hands of our couriers. Sometimes accidents can happen.

Once you receive an item, we kindly ask you to check through the contents and if the item has arrived damaged please let us know immediately within 48 hours along with detailed photo and video evidence of this. If an item is opened several weeks or months later, then it may not be considered a “reasonable time frame” to report an issue and difficult to determine where the fault lies.

If you notice the item is damaged please do not panic, please let us know and our team have many remedies we can help you in resolving the matter at our cost not yours. Including but not limited to:

• Replacing the damaged item or piece in question
• Offer a partial refund or markdown discount
• Return and replace the product (subject to availability)
• Arrange the product to be returned for a full refund

If Item is Incorrect:

If an incorrect item has been accidentally sent to you, please also let our team know immediately and we will remedy this for you as soon as possible. We will organise the return of the wrong item and have the correct item resent at no cost to you.

If Item is Faulty:

If the item is faulty or should arrive with missing parts, please kindly send us a details description along with photo & video evidence. Our team will work with you in resolving the issue at hand, including but not limited to:

• Replacing the missing or faulty part component
• Sourcing the required part from your local hardware store (compensation will be provided)
• Return and replace the product (subject to availability)
• Offer a partial refund or markdown discount
• Arrange the product to be returned for a full refund

We deserve the right if:

Our policies are directly in line with guarantees that cannot be excluded under Australian Consumer Law. However, we reserve the right to refuse a claim or return in the even we are satisfied that faults and damages were a direct result of customer negligence including but not limited to:

• Improper care in cutting open the carton boxes resulting in damage to the product beneath
• General Wear and Tear
• Misuse of item or accidental damage or breakage
• Failure to comply with manufacturer’s instructions
• Not following the correct lifting or handling technique
• A transfer of ownership
• Damage caused by handling of Third Party movers
• Any custom modifications to the product outside of its intended use
• Failure to protect product surfaces with coasters and placemats
• Failure to ensure products are regularly cleaned, wiped down, vacuumed and outside of the weather elements
• Water or Fire Damage
• Damage caused by the incorrect use of products which contain harsh chemicals