Lowest Price Policy^
Free delivery* with
4 hour Click & Collect
Easy in-store ReturnsThe Key Warehouse
The Key Warehouse is based in Australia and stock the widest range of automotive keys in Australia.
Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.
Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.
The Key Warehouse Shipping Policy
Shipping Terms and Conditions
Shipping times are estimates only and Tapi Corp Pty Ltd “The Key Warehouse” accepts no responsibility if delivery exceeds the estimated shipping time; extreme weather events, natural disasters or other unforeseen circumstances may impact on delivery times.
Please note orders sent to parcel lockers and parcel collect locations that classify as letters will in most cases be redirected to the physical address associated with your MyPost account.
Please note shipping costs are not refundable specifically if the items are returned or do not arrive within the estimated transit times.
Tapi Corp Pty Ltd “The Key Warehouse” is not responsible and will not provide any reimbursement if your order is lost due to an incorrect address being provided or if you have requested an authority to leave or instructions requesting the item to be left and the item is stolen, or you are unable to locate the item.
Buyers have the full responsibility to provide us with the correct delivery address and mobile phone number on the checkout page before payment. Any changes to address after checkout will not be considered as valid but if notified prior to dispatch we will do our best to apply any changes to your delivery information. If the wrong address was provided and the order has already been dispatched, it will be unable to be redirected. If the order has made its way back to Tapi Corp Pty Ltd “The Key Warehouse”, it can be resent to the correct address once shipping costs have been paid.
Please note: Shipping costs may vary depending on the weight/size of the product and if delivering to rural regions.
Australia Post Deliveries
Where goods are sent through Australia Post, the buyer may receive a knock on the door or a card in their letterbox indicating their item is available for pickup from their local post office. A signature is required for collection.
A re-delivery fee will be charged to buyers for items that are returned due to incorrect delivery address or failure to collect from the Post Office.
Most smaller orders will be sent as regular letter mail which does not require signature and will simply be placed into your letter box.
Courier Deliveries
All items sent via courier will be able to be tracked online and a tracking number will be emailed to you once the item has been dispatched. We use a combination of Australia Post and Fastway Couriers depending on your location. Items will only be delivered during normal business hours (9am-5pm) on weekdays. Delivery is not available on weekends, public holidays or after business hours.
A re-delivery fee will be charged to buyers for items that are undeliverable and/or returned due to incorrect delivery address or unsuccessful delivery.
If you claim that the Goods are Lost and we are in possession of a POD document for the consignment;
If the Goods have been returned to us
If we were not responsible for the total Delivery of the Goods to the Delivery Address
If the Delivery Address is a post office box, roadside drop or postal mail box;
If the damage is caused by or to Goods are Lost due to a Force Majeure Event;
If you claim that the Goods are Lost and the Goods were Delivered unattended in accordance with an Authority to Leave
Shipping times are estimates only and Tapi Corp Pty Ltd “The Key Warehouse” accepts no responsibility if delivery exceeds the estimated shipping time; extreme weather events, natural disasters or other unforeseen circumstances may impact on delivery times.
Please note orders sent to parcel lockers and parcel collect locations that classify as letters will in most cases be redirected to the physical address associated with your MyPost account.
Please note shipping costs are not refundable specifically if the items are returned or do not arrive within the estimated transit times.
Tapi Corp Pty Ltd “The Key Warehouse” is not responsible and will not provide any reimbursement if your order is lost due to an incorrect address being provided or if you have requested an authority to leave or instructions requesting the item to be left and the item is stolen, or you are unable to locate the item.
Buyers have the full responsibility to provide us with the correct delivery address and mobile phone number on the checkout page before payment. Any changes to address after checkout will not be considered as valid but if notified prior to dispatch we will do our best to apply any changes to your delivery information. If the wrong address was provided and the order has already been dispatched, it will be unable to be redirected. If the order has made its way back to Tapi Corp Pty Ltd “The Key Warehouse”, it can be resent to the correct address once shipping costs have been paid.
Please note: Shipping costs may vary depending on the weight/size of the product and if delivering to rural regions.
Australia Post Deliveries
Where goods are sent through Australia Post, the buyer may receive a knock on the door or a card in their letterbox indicating their item is available for pickup from their local post office. A signature is required for collection.
A re-delivery fee will be charged to buyers for items that are returned due to incorrect delivery address or failure to collect from the Post Office.
Most smaller orders will be sent as regular letter mail which does not require signature and will simply be placed into your letter box.
Courier Deliveries
All items sent via courier will be able to be tracked online and a tracking number will be emailed to you once the item has been dispatched. We use a combination of Australia Post and Fastway Couriers depending on your location. Items will only be delivered during normal business hours (9am-5pm) on weekdays. Delivery is not available on weekends, public holidays or after business hours.
A re-delivery fee will be charged to buyers for items that are undeliverable and/or returned due to incorrect delivery address or unsuccessful delivery.
If you claim that the Goods are Lost and we are in possession of a POD document for the consignment;
If the Goods have been returned to us
If we were not responsible for the total Delivery of the Goods to the Delivery Address
If the Delivery Address is a post office box, roadside drop or postal mail box;
If the damage is caused by or to Goods are Lost due to a Force Majeure Event;
If you claim that the Goods are Lost and the Goods were Delivered unattended in accordance with an Authority to Leave
The Key Warehouse Return Policy
For any returns, please contact us via the contact seller link in your Bunnings order confirmation email.
Returns are accepted in line with our warranty conditions.
If you wish to make a return, please submit your return request by following the prompts in the return portal.
For your convenience, our return portal may provide you with a return label which will be deducted from your refund, this will give you access to the tracking and outcome of the return.
Once you have followed the prompts, please be patient with our Returns Team while they finalise all return requests. You will receive a confirmation email within 48 hours of lodging your return with all the information you need to complete the rest of your return.
Should you wish to return a faulty item, please contact us via the Bunnings Marketplace. Photos and/or videos of the item may also be requested to assist in the return process.
When a return is authorised, it is the buyer's responsibility to ensure the product is packaged securely to prevent any damage during the return process. Failure to do so may affect the ultimate resolution to be offered, which may include repairs, replacement items or store credit at our discretion. Refunds may take up to 10 business days to be processed.
To enable Key Zone to continue offering the very best price, freight arrangements vary depending upon the time that has expired since purchase.
If the item is required to be returned, the outcome of the inspection should take no longer than 10 business days from the date the item is received by our service department (times may vary).
Terms and conditions:
If your purchase was made in error or you've changed your mind, you may still be eligible for a refund, subject to the following conditions:
- You must notify us within 30 days of receiving the item if you intend to return it. We will provide all relevant return instructions at that time.
- The item must be returned at the buyer’s expense, in its original, resaleable condition, including all tags and packaging, ready for restocking.
- Ensure the item is securely packed to maintain its original condition during transit.
- The item must not be opened, used, worn, or damaged and must be received in perfect, resaleable condition.
- Do not stick or write directly on the item or its original packaging. Postage labels or any writing should only be placed on the outer shipping packaging.
- Remote Pro does not accept returns outside of Australia.
Fees and Deductions:
- Handling Fees: A handling fee will be deducted from the refund amount.
- Free Postage Orders: If the item was sent with free postage, a 20% postage fee will be deducted to cover shipping and handling costs incurred by Remote Pro.
- Paid Postage Orders: If the item was sent with paid shipping, a restocking fee (less than 20%) will apply to cover shipping, handling, and processing costs.
- Bulky Items: For items exceeding 1kg or classified as bulky, a 20% restocking fee will apply regardless of the shipping option selected.
- Non-Refundable Shipping Costs: Any shipping costs incurred when returning an item will not be reimbursed. Additionally, shipping costs for paid shipments are non-refundable.
Additional Notes:
- Transit Damage or Condition Issues: If the item is damaged during transit or fails to meet the return conditions outlined above, the refund amount may be adjusted to reflect the item's condition upon receipt.
- Non-Returnable Items: Certain items such as motor parts, including but not limited to control boards, motor lights, motor covers, springs, and weather seals, are not eligible for return. These items are ordered specifically for your request at the time of purchase and cannot be restocked.
Returns are accepted in line with our warranty conditions.
If you wish to make a return, please submit your return request by following the prompts in the return portal.
For your convenience, our return portal may provide you with a return label which will be deducted from your refund, this will give you access to the tracking and outcome of the return.
Once you have followed the prompts, please be patient with our Returns Team while they finalise all return requests. You will receive a confirmation email within 48 hours of lodging your return with all the information you need to complete the rest of your return.
Should you wish to return a faulty item, please contact us via the Bunnings Marketplace. Photos and/or videos of the item may also be requested to assist in the return process.
When a return is authorised, it is the buyer's responsibility to ensure the product is packaged securely to prevent any damage during the return process. Failure to do so may affect the ultimate resolution to be offered, which may include repairs, replacement items or store credit at our discretion. Refunds may take up to 10 business days to be processed.
To enable Key Zone to continue offering the very best price, freight arrangements vary depending upon the time that has expired since purchase.
If the item is required to be returned, the outcome of the inspection should take no longer than 10 business days from the date the item is received by our service department (times may vary).
Terms and conditions:
If your purchase was made in error or you've changed your mind, you may still be eligible for a refund, subject to the following conditions:
- You must notify us within 30 days of receiving the item if you intend to return it. We will provide all relevant return instructions at that time.
- The item must be returned at the buyer’s expense, in its original, resaleable condition, including all tags and packaging, ready for restocking.
- Ensure the item is securely packed to maintain its original condition during transit.
- The item must not be opened, used, worn, or damaged and must be received in perfect, resaleable condition.
- Do not stick or write directly on the item or its original packaging. Postage labels or any writing should only be placed on the outer shipping packaging.
- Remote Pro does not accept returns outside of Australia.
Fees and Deductions:
- Handling Fees: A handling fee will be deducted from the refund amount.
- Free Postage Orders: If the item was sent with free postage, a 20% postage fee will be deducted to cover shipping and handling costs incurred by Remote Pro.
- Paid Postage Orders: If the item was sent with paid shipping, a restocking fee (less than 20%) will apply to cover shipping, handling, and processing costs.
- Bulky Items: For items exceeding 1kg or classified as bulky, a 20% restocking fee will apply regardless of the shipping option selected.
- Non-Refundable Shipping Costs: Any shipping costs incurred when returning an item will not be reimbursed. Additionally, shipping costs for paid shipments are non-refundable.
Additional Notes:
- Transit Damage or Condition Issues: If the item is damaged during transit or fails to meet the return conditions outlined above, the refund amount may be adjusted to reflect the item's condition upon receipt.
- Non-Returnable Items: Certain items such as motor parts, including but not limited to control boards, motor lights, motor covers, springs, and weather seals, are not eligible for return. These items are ordered specifically for your request at the time of purchase and cannot be restocked.