We want our customers to be happy with their purchase. This Returns Policy applies to products purchased from us through Bunnings Marketplace.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Customers are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Customers are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy excludes, restricts, or modifies any rights or remedies that customers may have under the Australian Consumer Law.
Change of mind returns
We do not accept returns, exchanges, or refunds where a customer has simply changed their mind, found the product cheaper elsewhere, decided they do not like the product, ordered the wrong item, or no longer has use for the product.
Customer-caused damage or misuse
We do not provide refunds, replacements, or repairs where the issue has been caused by customer misuse, accidental damage, incorrect assembly, improper use, normal wear and tear, neglect, or failure to follow product instructions.
Faulty, damaged, incorrect, or not-as-described items
If a product is faulty, arrives damaged, is incorrect, or is not as described, please contact us via the Contact Seller link in your Bunnings order confirmation email as soon as possible.
Depending on the issue and the requirements of the Australian Consumer Law, customers may be entitled to a repair, replacement, refund, or other remedy.
All valid claims will be assessed and resolved in accordance with the Australian Consumer Law. We may ask customers to provide photos, details of the issue, proof of purchase, and any other information reasonably required to assess the claim.
Damaged items
If an item arrives damaged, please contact us via the Contact Seller link in your Bunnings order confirmation email and include clear photos of:
the damaged item;
the packaging;
the shipping label; and
any visible damage to the parcel.
Where required, we may ask for the damaged product or part to be returned for assessment. If the issue is confirmed to be covered under the Australian Consumer Law, we will provide the appropriate remedy and reimburse reasonable return postage costs where required by law.
Please keep proof of return postage. For higher-value items, we recommend using a tracked service. We cannot assess returned goods that are not received unless valid proof of return postage is provided.
Missing parcels or missing items
If your parcel has not arrived, or if your parcel arrives with items missing, please contact us via the Contact Seller link in your Bunnings order confirmation email. We will assist with investigating the shipment through the appropriate delivery and marketplace channels.
If the parcel or packaging appears damaged, please keep the packaging and take clear photos. We may ask you to provide photos or other information to assist with the investigation.
How to make a return or claim
For all return requests, damaged items, faulty products, incorrect products, not-as-described products, missing parcels, or missing item claims, please contact us via the Contact Seller link in your Bunnings order confirmation email.
We aim to review claims promptly and will attempt to respond as quickly as possible during business days.