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SMAI

SMAI is Australia’s leading boxing & fitness equipment supplier and sells worldwide in over 65 countries. For more then 35 years, we have been supplying home gyms to global fitness franchises, and military setups, to athletes at every level. We offer a wide range of fitness solutions with over 3,000 products in stock. Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.

SMAI Shipping Policy

1. When will my order be dispatched?\nYour order will be dispatched within 1-2 business days. During peak times there may be delays. Our distribution centre is located in Wollongong, NSW, and is closed on weekends and public holidays.\n2. How long does delivery take?\nIn general, after leaving our warehouse, shipping will take 1-6 days to major cities across Australia, depending on your location. Regional and rural areas may take longer as 3rd party contractors may be engaged for the delivery. Please note that 98% of deliveries are completed on time. Your delivery may be delayed due to unexpected volume increases or other delays outside of our control.\nFor larger items or multiple pallets, we use the Main Freight Express service which may take 1-2 days longer.\n3. How can I track my order?\nOnce we have packed and dispatched your order, we will send you a confirmation email with a courier information and tracking number.\nNote: Tracking details may need some time to appear. If tracking information does not appear initially, please come back later and check again.\n4. Can I change my delivery address after my order has been placed?\nUnfortunately we cannot change your delivery address after you have been charged. Please carefully check over your order and shipping information before completing your order.\n5. What services are not included in my shipping cost?\n- Change of address\n- Remote delivery\n- Hand off load\n- Re-delivery\n- Failure to pick up of your order from your nearest depot within 48 hours\n- Crane delivery\n- Delivery inside premises. All deliveries are kerbside / or where accessible, to door only\n6. What is a tailgate service?\nTailgate service is offered for bulky or overweight orders and where no off-loading facilities are available (i.e. forklift or loading dock).\nIf a tailgate service is required, we may request additional information. \nAdditional information for tailgate services:\nTailgate trucks are only designed to deliver to a large open area with at least 8m clearance. The maximum length of a pallet that can be tailgated is 2.3m. \nPallets requiring a crane offload e.g. Boxing rings and MMA cages – will need at least 11m clearance.\nIf your business or residence falls within any of the below issues – your delivery will be void and sent back to the nearest servicing depot – extra fees will apply.\n- Steep driveways\n- Narrow roads (permitting trucks to enter)\n- Main road for delivery is a clearway or is signed as a no stopping zone\n- Less than 8m clearance for tailgate trucks\n- Less than 11m clearance for Crane assisted deliveries\n- Closed during 9am-5pm weekday\n- If there are no receivers to sign and assist.\nIf the shipment is damaged, you and the driver must acknowledge this on the consignment note. You are responsible for checking the breakdown and quantity of items on pallets.\nPallets are only delivered to large ground floor loading areas.\n7. How will I know when my order is on the way?\nOnce you receive your tracking number, you can login to the freight company's website and elect to receive email notifications where available. Please note that tracking details may need some time to appear.\n8. Will I have to sign for delivery?\nUnless you are receiving a palleted shipment, you do not need to sign for your delivery. By placing an order with SMAI, you provide authority from you to delivery the goods without signature on delivery, SMAI and the courier release all responsibility and liability for any loss or damages that may occur after delivery. \n9. What if my goods arrive damaged?\nWe make all efforts to ensure that the goods are shipped in sufficient packaging as to not get damaged in transit, however, should you receive a damaged parcel, you must contact us within 48 hours to report the damage.\n10. What is SMAI not liable/responsible for?\nSMAI is not liable/responsible for (but not limited to) the following:\n- Delays\n- Loss that can occur in transit and delivery\n- Local disruptions\n- Weather\n- Accidents\n- Location\n- Authorization of your goods to be left without a signature (risking your delivery to arrive damaged in transit without knowing, exposed to possible theft or if the driver feels it is unsafe to leave as instructed meaning your goods will be taken back to the nearest depot to collect)\n- Inadequate off-loading facilities\n- Inaccessible areas\n- Estimated time of arrivals\n11. Do you deliver to PO Boxes, Military addresses or parcel lockers?\nNo, we do not.\n12. Can my order be delivered to a depot?\nNo, shipping addresses cannot be a depot, unless you live in a remote area.

SMAI Return Policy

For any returns or enquiries please contact us via the contact seller link in your Bunnings order confirmation email. 1. Can I return my item? Yes, we offer 14 day returns for change of mind or claims against the discrepancies with orders. To be eligible for a return, your item: - Must be unused and in the same condition that you received it - Must be returned within 14 calendar days of receiving the order - Must be in its original packaging - Must have the receipt or proof of purchase (please enclose in return) About the re-stocking fee - If you do not meet the above criteria, at our discretion, we may accept a return, however a restocking fee will apply. 2. How do I return an item? To submit a request for return, please contact us via the contact seller link in your Bunnings order confirmation email. Please note you will need to include the original invoice number in order to avoid delays in processing. You will be responsible for paying your own shipping/insurance/packing/tracking costs for the return of your item. Please note, our shipping costs are non-refundable. Please note that goods must be returned within 2 weeks after SMAI has authorised the return. Returns received outside this period will be returned back to you and redelivery charges will apply. 3. When does a restocking fee apply? If your return request does not meet our policy requirements, (eg, if the original packaging is missing, outside 14 day returns window) etc, then, we may at our discretion, accept the return, however a re-stocking fee will applies. The fee is determined according to the returned item and will be calculated during the returns process. The fee will be deducted from your refund amount. The restocking fee covers the administration costs, repackaging materials costs and warehousing costs to accept a return, that does not meet the returns policy. Returns outside the policy are soley at the discretion of SMAI and may be refused. 4. How do I know if you have received my return? Once we receive your returned item, we will inspect and process your return. If your return is approved, we will initiate the refund/exchange. For refunds, you will receive an email with the refunded amount. For exchanges, you will receive an email with the exchange order confirmation. Should your item not satisfy our returns policy, we will contact you to arrange return of the item back to you. Please note it is your responsibility to pay for all shipping costs associated with the returns. 5. What items are excluded from the returns policy? - Items on sale / clearance / end of the line - Requests received after 14 days of receiving your order - Items used or not in original condition and packaging - Items with no receipt of purchase 6. What do I do if my item is faulty? Please read our Warranty Policy and ensure you have understood the terms and conditions of your warranty. If you are satisfied that your product can be claimed, please contact us via the contact seller link in your Bunnings order confirmation email to submit a claim. 7. What do I do if I received the wrong item? Please contact us via the contact seller link in your Bunnings order confirmation email and include your invoice number, as well as a photo of the incorrect item received in error. We will follow up as quickly as possible to ensure you receive your correct item. 8. How will I be refunded? You will receive a refund to your original payment method, such as the credit card or gift card which you used to pay for the order. 9. When will I receive my refund? Once we receive your returned item, we will inspect and process the goods within 48 hours to ensure it satisfies our return policy. Once we have deemed your goods have been returned in satisfactory condition, we will process your refund to your original payment method. You will be notified via email when your refund has been processed. Please note, however, your refund may take 1-5 business days to appear in your account, depending on your bank provider. Unfortunately, this processing time is out of our control. Any issues following receipt of your refund confirmation email will need to be followed up with your bank provider. 10. Are shipping costs refundable? Shipping costs are non-refundable. If you request a refund for your item, your refunded amount will only be for the items, and not include shipping costs. 11. How do I exchange an item? To exchange your item (i.e. for a different size, colour etc.) you will need to ensure the item you are exchanging satisfies our Returns Policy. To submit a request, please Contact Us. Please note you will need to include the original invoice number, as well as your desired exchange item (colour, size etc.) in order to avoid delays in processing. 12. What if I need my exchanged item to arrive sooner? If you need the item urgently, please submit a new order on contact seller link in your Bunnings order confirmation email. You can then complete the process for Return & Refund of your original order.