For any returns, please contact us via the contact seller link in your Bunnings order confirmation email.
At Sleep Vital, we understand the importance of a good night's sleep and the investment you make in choosing the perfect mattress. To ensure your satisfaction and maintain the highest standards of hygiene and quality, we have established the following return policy:
1. Defective or Damaged Products: If you receive a defective or damaged mattress, please contact our customer service team within three (3) days of delivery.
2. Manufacturer's Warranty: All mattresses sold on this website come with a manufacturer's warranty. If you encounter any issues covered under the warranty period, please refer to the warranty information provided with your mattress for instructions on how to proceed.
3. No Change of Mind Returns: Due to hygiene reasons and the personal nature of mattresses, we do not accept returns or exchanges for change of mind. We encourage customers to carefully consider their purchase or contact our customer service team for assistance before making a decision.
4. Exceptions: In exceptional circumstances where a return is deemed necessary and does not fall under the categories mentioned above, such as regulatory requirements, we may consider a return on a case-by-case basis. Please contact our customer service team for further assistance.
5. Return Process: If you believe your mattress is defective or damaged, please contact our customer service team. Our representatives will guide you through the return process and provide instructions on how to return the product.
For any questions or concerns regarding our return policy or your purchase, please don't hesitate to contact our customer service team. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free. Please contact us via the contact seller link in your Bunnings order confirmation email.