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SIHOO AUSTRALIA

SIHOO AUSTRALIA

SIHOO Australia: Leading Office Chair Provider
In a rapidly changing world, businesses and consumers alike are looking for stylish and functional furniture. At SIHOO, we are a leading provider of engineered furniture that combines advanced intelligent concepts with elegant design. SIHOO's furniture is designed to meet the needs of the modern-day worker, with ergonomic features that promote productivity and comfort.

Our products are also built to last, with high-quality materials and construction that ensure years of use. With a commitment to providing the best possible furniture solutions, SIHOO is quickly becoming the ultimate go-to for businesses and consumers across Australia.

Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers

SIHOO AUSTRALIA Shipping Policy

Orders placed online are usually dispatched within 2 business days.

We offer Flat Rate Delivery as below.
$15.00 for NSW
$20 for VIC
$30 for QLD, SA and TAS
$45 for WA
$50 for NT

We can deliver most items we stock to all metropolitan areas in Sydney, Brisbane, Melbourne, Perth and Adelaide. For some of our products, we can extend the same discounted rate to regional areas including Wollongong, Central Coast NSW, Canberra, Sunshine Coast, Gold Coast. We recommend that you give our team a ring on 1300 002 580 to check if your item qualifies for metro delivery rate to your area if in doubt.

Deliveries are made to the ground floor entrance of your premises as per standard transport practices. Please make a note on checkout if you have any specific delivery requirements including delivery to another floor or specific booking in requirements to access your site. We can only accommodate the request if the building has a lift and the lift fits the product(s).

The items will usually be shipped directly from the closest warehouse to your location through our network of warehouses located in Sydney, Brisbane and Melbourne.

In the unlikely circumstance where we require to transfer some stocks from interstate, the delivery may take longer than 3 business days. We aim to complete all deliveries within 5 business days and in the rare occasion that this is going to take longer, we will provide an update to our clients usually within 24 working hours from the time of order.

We are unable to deliver to a PO Box as all items are sent via our Australia-wide courier system. Please ensure that you provide a residential or business address during the check out stage of your online order.

Assembly

Most of our products are shipped flat-packed for ease of transport and to reduce the risk of damage in transit. Please note that unless we have labelled the product ''assembled' under the specific product page, the item will be delivered flat- packed. Your ready-to-assemble furniture will be delivered to you with easy to follow assembly instructions. If you have any queries regarding assembly once you receive your product(s) please don’t hesitate to contact us for assistance. We do offer assembly service for an additional charge, please give us a ring to obtain a quote.

SIHOO AUSTRALIA Return Policy

For any returns or enquiries please contact us via the contact seller link in your Bunnings order confirmation email.

Refund policy
We have a 30-day return and refund policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a refund, your item must be in the same condition that you received it, unassembled or unused, with tags, and in its original packaging. The buyer has to pay for freight charges. No refund will be made unless chair is inspected in our possession if return due to choice (e.g colour) and nothing wrong with the chair manufacturing 30% restocking fees would be applied.

To start a return, you can contact us via the Contact Seller link in your Bunnings order confirmation email. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

Return Shipping
Once the product has been accepted for a return, the shipping costs relating to a return will normally be paid by the client unless the product is assessed as having a major failure. In this case we will be responsible for any shipping costs and you will be advised how to return the product at no cost to you.