For any returns or enquiries please contact us via the contact seller link in your Bunnings order confirmation email.
Refund policy
We have a 30-day return and refund policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a refund, your item must be in the same condition that you received it, unassembled or unused, with tags, and in its original packaging. The buyer has to pay for freight charges. No refund will be made unless chair is inspected in our possession if return due to choice (e.g colour) and nothing wrong with the chair manufacturing 30% restocking fees would be applied.
To start a return, you can contact us via the Contact Seller link in your Bunnings order confirmation email. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
Return Shipping
Once the product has been accepted for a return, the shipping costs relating to a return will normally be paid by the client unless the product is assessed as having a major failure. In this case we will be responsible for any shipping costs and you will be advised how to return the product at no cost to you.