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Drive & Collect

Order what you need online and pick it up contact-free at your local Bunnings.

Bunnings Team Member loading goods into a car.

The service

To check the status of your online order, please click on the “Check your order status” tab on the bottom hand right corner of your screen when you visit the Bunnings website and enter your order number, which can be found in your order confirmation email. Some customers may experience a delay in receiving order confirmation emails. If you have not received an order confirmation email on the same day you placed your order, please contact Customer Support for assistance.

As we continue to follow government advice relating to COVID-19, we're adapting how we operate to make sure we keep everyone safe, while ensuring you have access to the products you need.

You can now choose the Drive & Collect option for collecting your online order.

Simply purchase products online, book in a convenient time for a contactless pick up, drive to your local store and park in the designated Drive & Collect parking bays where your products are loaded into your car.

How it works

1Make a purchase

Purchase products online and choose the Drive & Collect option for collecting your order. 

2Book a pick-up day and time

As this is a contactless service, you can only collect your order once you've booked a pick-up time and it's ready for collection. 

We encourage you to arrive at the time you've booked and not earlier to support physical distancing and avoid any crowding in our car parks.

3Head to the store

On arrival, please park in the designated Drive & Collect bays and have your order confirmation ready to contact the store. A team member will bring your order and place it into the boot of your car without you needing to get out.

Shop online any way you choose

Click & Deliver from our wide range

More information

You will be notified that your order is ready for pick-up. After arranging a suitable time, please park in the designated Drive & Collect bays and contact the store with the phone number on your order confirmation. A team member will come and place your order into the boot of your car.

1. Orders placed by 4pm will be available for pick-up the next day from 9am*.

2. Orders placed after 4pm will be processed the following day. You'll be contacted when your order is ready for collection. 

*Pick-up is not available Christmas Day or Good Friday.

To cancel an order, please contact our Customer Support team at [email protected] or call 1800 797 586 for assistance.
On arrival to the store, please park in the designated Drive & Collect bays.

You can Click & Collect at all of our warehouses in Victoria (excluding Brunswick, East Pakenham and Werribee), New South Wales (excluding Carlingford, Gordon, Valley Heights and Warringah Mall), Western Australia (East Victoria Park, Kalamunda), Tasmania, South Australia, Northern Territory, Queensland and ACT.

These products will have the Click & Collect icon visible on the website.

Special Orders identifies our extended range that is not stocked in-store. These products are ordered once an order is placed and have longer lead times.
We currently require full address details to help validate customer identification.
In the event a store needs to reach you, providing your phone number will allow us to reach you directly to discuss your order.

1. Orders placed by 4pm will be available for pick-up the next day from 9am, excluding Christmas Day and Good Friday.

2. Orders placed after 4pm will be processed the following day. You'll be contacted via email when your order is ready for collection.

After placing an order, you'll receive an order confirmation and payment receipt via email.
Online orders can be picked up from the online pick-up counter at the front of the store.
You need to bring photo identification and a copy of your order confirmation.
You'll be notified that your order is ready for pick-up. Please bring photo identification and your order confirmation to the online pick-up counter at the front of the store.

We will hold your order up to 5 days from when you receive your ready to collect notification. If for any reason you cannot make it within this timeframe, please contact the store and our team will be happy to assist you.

Yes, someone else can pick up your order on your behalf. They’ll need to provide a copy of the order confirmation in store when collecting your order, and photo identification.
In the event your order is missing an item, the store will arrange for those items to be brought to your selected Click & Collect store. In this event, the store will contact you to arrange a suitable date and time for collection.

Currently, only products at warehouses in Victoria (excluding Brunswick, East Pakenham and Werribee), New South Wales (excluding Carlingford, Gordon, Valley Heights and Warringah Mall), Western Australia (East Victoria Park, Kalamunda), Tasmania, South Australia, Northern Territory, Queensland and ACT are available for next day Click & Collect.

These products will have the Click & Collect icon visible on the website.

Yes, you can inspect the item before taking it home. Our standard exchange and refund policies also apply to Click & Collect.

  • Yes, you can return it to your local Bunnings if you have received a damaged/faulty product, or if you have changed your mind.

  • Please refer to our returns policy.

Yes, you can return an item if you've changed your mind.

View our returns policy

If your order remains uncollected after 5 days, a refund for the total purchase price will be processed automatically. If you need more time or have special circumstances, please reach out to the store and our team will be happy to assist you.
To cancel an order, please contact Bunnings for a full refund via our Customer Support team on 1800 797 586, available between 5am and 12pm AEST daily.

Simply come into the store you placed your order with, and we'll happily assist you with a return or exchange.

You can easily cancel your order post purchase. Please contact Bunnings Customer Support on 1800 797 586 to cancel an order.
Our contact hours are:

Monday - Friday 7am - 8pm AEDT
Weekends 7am - 7pm AEDT

Please email Bunnings Customer Support at [email protected] or call 1800 797 586. 

Operation hours are:

 

Mon to Fri 7am to 8pm AEST

Sat to Sun 7am to 7pm AEST

Our privacy policy details how we comply with our obligations under Australian and New Zealand privacy legislation. This policy covers all of our dealings with our customers and the public, apart from our dealings as a credit provider.
If you're having trouble signing in to your account, please contact us for assistance.
If you've forgotten your username, please contact us for assistance.
You can reset your password if you've forgotten it.
Payment can be made by Visa, Mastercard, Amex, PayPal and Zip.
Payment will be processed immediately following a successful transaction.
Yes, read more about our commitment to protecting your privacy and personal information in our privacy statement.
You can't pay with a gift card online at this time. This service will be available in the future.
If the product price has changed since placing your order, please email Bunnings Customer Support at [email protected] for assistance.
Yes, PayPal is available as a payment option for online orders excluding gift cards.
Zip is available in-store and online for products excluding gift cards.
Yes, Openpay is available both online and in-store.
No, AfterPay is not available as a payment option.
Our price policy also applies online. Please email Bunnings Customer Support at [email protected] to process the price match and place your order.
Click 'Sign in' at the top of the homepage, then select 'Create a profile' to sign up for a Bunnings account.
To close your account, please contact us for assistance.
To unsubscribe from Bunnings newsletters, select 'Unsubscribe' once you've logged into your profile.
You can email the Bunnings Customer Support team at [email protected] or provide feedback online.

Please ensure you have read and understood the terms and conditions.

View online shopping terms and conditions