Lowest Price Policy^
Free delivery* with
4 hour Click & Collect
Easy in-store ReturnsRestaurant Equipment Online
Your 1-Stop Shop for all Heavy-Duty Domestic and Light-Duty Commercial
Kitchen Equipment. We have everything under the one roof, even the kitchen sink!
With more than 10,000 products available, Restaurant Equipment Online has become the number 1 online retailer for all commercial kitchen, food service and catering equipment, direct to the public and professional sectors.
Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers
Kitchen Equipment. We have everything under the one roof, even the kitchen sink!
With more than 10,000 products available, Restaurant Equipment Online has become the number 1 online retailer for all commercial kitchen, food service and catering equipment, direct to the public and professional sectors.
Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers
Restaurant Equipment Online Shipping Policy
Deliveries take place Monday - Friday during normal business hours
Excluding public holidays:
- Please allow 2-3 days for orders to be dispatched from warehouses, then
- 2-3 business days for metro Melbourne, Sydney, Brisbane and Adelaide
- 3-5 business days for Perth, Gold Coast, Wollongong and Newcastle
- 5-10 days for all other regions
Please Note:
- Standard delivery is done by a single driver who will bring your item(s) to the door only and not inside
- In-Home deliveries can be arranged for a fee, please contact us to discuss
- Please check all deliveries within 24 hours for transit damage and let us know immediately if there are any issues
- Standard delivery is not available to PO Boxes or remote islands, however please contact us if this applies to you and we will be happy to help arrange a solution!
Restaurant Equipment Online Return Policy
At Restaurant Equipment Online (REO), We're always here to help you if you have any issue with a product. That's why we offer a 30-day Returns Policy.
If you are experiencing an issue with your product, please visit our Help Centre or fill out our Service Request Form for any warranty claims or service calls.
When can I return or exchange a product?
?? Return Requests: All return requests are subject to approval from the brand manufacturers after submitting a Return Merchandise Authorization form.
?? Damaged Goods: If any items arrive damaged, please let us know within 24 hours. Our Support Team will discuss options to resolve the issue. We'll typically arrange a return for replacement or refund through the manufacturer or provide a replacement part if the damage is minor. Please do not assemble, install or use any damaged goods. Please keep all original packaging and make sure it is intact to secure the unit in case it needs to be returned back to the warehouse. Without the original packaging, we are not able to file a claim for your damaged unit.
? Change of Mind: Please choose carefully, as refunds aren't usually provided for simple changes of mind, wrong selections, or finding goods at a lower price elsewhere. Double-check your choices before adding them to your cart! Unit must be unopened, unused and original packaging must be intact
?? Wrong Product: If you receive the wrong product from Restaurant Equipment Online, the item will be replaced at our cost. Please contact our support team.
?? Incorrect Information: If we have an incorrect product description, photos or information on our website that lead to the incorrect purchase, Restaurant Equipment Online will cover the costs associated with returning the item.
?? Size Exchange: If a product doesn't fit your space, reach out to our support team at support@restaurantequipment.com.au within 2 days of receiving the goods. We'll do our best to help, but please note that size exchanges may not always be accepted by the brand manufacturer if you made the wrong selection.
?? Keep in Mind:
Returns won't be accepted if original packaging isn't intact or missing.
Returns won't be accepted if products have been assembled/installed/used
Returned items will be subject to a 30% restocking fee.
Some goods can't be returned due to hygiene reasons.
Clearance, used, or made-to-order goods are non-returnable.
All returns require approval on a case-by-case basis.
?? Exchange Process: To make the process smooth, have pictures of the goods ready for assessment. Email images directly to our support team.
? Please wait for instructions from our customer service team before returning any products.
If you are experiencing an issue with your product, please visit our Help Centre or fill out our Service Request Form for any warranty claims or service calls.
When can I return or exchange a product?
?? Return Requests: All return requests are subject to approval from the brand manufacturers after submitting a Return Merchandise Authorization form.
?? Damaged Goods: If any items arrive damaged, please let us know within 24 hours. Our Support Team will discuss options to resolve the issue. We'll typically arrange a return for replacement or refund through the manufacturer or provide a replacement part if the damage is minor. Please do not assemble, install or use any damaged goods. Please keep all original packaging and make sure it is intact to secure the unit in case it needs to be returned back to the warehouse. Without the original packaging, we are not able to file a claim for your damaged unit.
? Change of Mind: Please choose carefully, as refunds aren't usually provided for simple changes of mind, wrong selections, or finding goods at a lower price elsewhere. Double-check your choices before adding them to your cart! Unit must be unopened, unused and original packaging must be intact
?? Wrong Product: If you receive the wrong product from Restaurant Equipment Online, the item will be replaced at our cost. Please contact our support team.
?? Incorrect Information: If we have an incorrect product description, photos or information on our website that lead to the incorrect purchase, Restaurant Equipment Online will cover the costs associated with returning the item.
?? Size Exchange: If a product doesn't fit your space, reach out to our support team at support@restaurantequipment.com.au within 2 days of receiving the goods. We'll do our best to help, but please note that size exchanges may not always be accepted by the brand manufacturer if you made the wrong selection.
?? Keep in Mind:
Returns won't be accepted if original packaging isn't intact or missing.
Returns won't be accepted if products have been assembled/installed/used
Returned items will be subject to a 30% restocking fee.
Some goods can't be returned due to hygiene reasons.
Clearance, used, or made-to-order goods are non-returnable.
All returns require approval on a case-by-case basis.
?? Exchange Process: To make the process smooth, have pictures of the goods ready for assessment. Email images directly to our support team.
? Please wait for instructions from our customer service team before returning any products.