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Project list
Sign in to your account
With project lists you can...
Please sign in or create an account to use Project Lists
PROOF OF PURCHASE
Your proof of purchase is important. Please note that all returns, refunds, exchanges or repair requests must be accompanied by one of the following Proof of Purchase documents:
RETURNS
Residentia Group will assist customers who wish to return or exchange goods in line with Australian Consumer Law. In the event of wanting to return a product contact our Claims Team by phone on 1300 11 4357.
A returned product must be in its original unopened packaging.
If your order has already been shipped, we cannot cancel your order. In these cases, return shipping costs are non-refundable and are at the customer’s expense unless we are responsible for the return.
A refund will not be issued until the Product involved is physically received and acknowledged by Residentia Group.
PHYSICAL PRODUCT DAMAGE ON ARRIVAL
Residentia Group endeavours to ensure our products are delivered to our customers with no damage. In the rare event of a product damaged during transit or delivery, we request the following:
DEAD ON ARRIVAL (DOA) / PRODUCT FAILURE OR NOT WORKING
All products sold through Residentia Group undergo a thorough quality control procedure during manufacture. In the rare case of a product received that does not function correctly upon initial operation, please follow these steps;
WARRANTY All Teka products now come with a three year warranty, giving our customers peace of mind regarding the quality and longevity of Teka products. Australian customers are eligible to receive 1 extra year for free, simply register online within 90 days of purchase at Teka Registration.
All InAlto products come with a 2 year warranty. Australian customers are eligible to receive 1 extra year for free, simply register online within 90 days of purchase at InAlto Registration.
Each new Esatto appliance comes with a 2 year manufacturer’s warranty from the date of purchase. You can register your warranty online at Esatto Registration.
We request customers to register their product to enable Residentia Group to efficiently provide after sales service.