We are 100% Australian owned and operated. In Princess Trade store, you will find a quality brand product with a truly unbeatable price! We pride ourselves in offering you a huge range of products ranging from heavy-duty tools to household electronic appliances as well as pet supplies and office goods.

As we are an online business, you can shop with Princess Trade store 24 hours a day, 7 days a week!

History:
Princess Trade established in Australia in 2004. .

We're sure you'll agree with our 300,000+ strong customer base and we realised customers preferred instant purchase rather than go through the whole auction process. Today, Princess Trade Online Store would like to provide instant purchase service directly with unbeatable price for our customer.

Our Team
-Our office, warehouses and service centre is located in Victoria, Melbourne.
-Our Professional Team handle a large volume of orders and sends out every day.
-We are committed to providing you with the highest quality products and reliable delivery times as well as after-sales service.

Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers

Princess Trade dispatches your purchases items in 1 business day after payment being received.
Items will be dispatched by either Australia Post eParcel or Couriers. You will receive an email confirmation of your order including a tracking number, as soon as your goods are dispatched.

Please make sure that the delivery address you supply us is correct. We try to process our orders quickly so even if you email us there is a HIGH CHANCE that we will NOT be able to change the delivery address. If your item returns due to incorrect address, we will be charging delivery again as well as a Return to Sender Fee of $15. Please refer to our Returns Policy for further information.

Please note that you might receive the tracking number and when you track it, it may say the tracking is invalid. The reason is that Australia Post and Couriers' tracking data does not reflect on their website straight away. Therefore, please allow another few hours until the first few scans are updated to the tracking system in their website. If you are unable to track the shipment after 2 or more days, please contact us and we will check what is happening to the delivery for you.

1. Faulty Items (Warranty Claims)

All products are covered by a manufacturer’s warranty of 12-month from the date of dispatch, under normal domestic use, unless otherwise stated.

Under normal warranty conditions, we will repair or replace the product at our discretion, with no charge for parts or labour. Replacement of a product or any part does not extend or restart the original warranty period.

For warranty claims reported more than 60 days after delivery, customers may be required to cover the return postage for assessment.

For assistance with warranty or returns, please contact us. Returns sent without prior approval will not be accepted.

Customers are required to provide clear photos or videos to demonstrate the fault.
Where possible, items must be returned in original, unmarked packaging, including all accessories, manuals, and documentation supplied with the product.

This warranty does not cover damage caused by misuse, incorrect installation, modification, normal wear and tear, or damage occurring during return transit due to inadequate packaging.


2. Change of Mind Returns

Change of mind returns are accepted within 30 days of delivery if the item does not suit your needs (for example, incorrect size or wrong item ordered).

Conditions:
• Return postage is paid by the customer
• Original shipping fees are non-refundable
• A 15% restocking fee (based on the item price) will be deducted from the refund
• Items must be unused, uninstalled, and returned in original condition and packaging suitable for resale

All change of mind returns must be approved before being returned.
We reserve the right to request photo or video evidence before approving the return.


3. Incorrect Address / Return to Sender (RTS)

Return to Sender (RTS) occurs when a parcel is returned to us due to:
• An incorrect or incomplete delivery address provided by the customer, or
• Failure to collect the parcel from the courier or depot

If an item is returned for the above reasons:
• A 15% restocking fee (based on the item price) will apply
• All shipping fees are non-refundable

If the customer requests re-delivery:
• The customer must pay the re-delivery shipping cost
• No restocking fee will be charged for re-delivery

Customers are responsible for tracking their delivery using the tracking details sent to their registered email. We are not responsible for missing calling cards.

If an RTS occurs due to courier error with a correct delivery address, the item will be resent at no additional cost.

This policy does not limit your rights under Australian Consumer Law.