We are 100% Australian owned and operated. In Princess Trade store, you will find a quality brand product with a truly unbeatable price! We pride ourselves in offering you a huge range of products ranging from heavy-duty tools to household electronic appliances as well as pet supplies and office goods. As we are an online business, you can shop with Princess Trade store 24 hours a day, 7 days a week! History: Princess Trade established in Australia in 2004. . We're sure you'll agree with our 300,000+ strong customer base and we realised customers preferred instant purchase rather than go through the whole auction process. Today, Princess Trade Online Store would like to provide instant purchase service directly with unbeatable price for our customer. Our Team -Our office, warehouses and service centre is located in Victoria, Melbourne. -Our Professional Team handle a large volume of orders and sends out every day. -We are committed to providing you with the highest quality products and reliable delivery times as well as after-sales service. Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers

Princess Trade dispatches your purchases items in 1 business day after payment being received. \nItems will be dispatched by either Australia Post eParcel or Couriers. You will receive an email confirmation of your order including a tracking number, as soon as your goods are dispatched. \n\nPlease make sure that the delivery address you supply us is correct. We try to process our orders quickly so even if you email us there is a HIGH CHANCE that we will NOT be able to change the delivery address. If your item returns due to incorrect address, we will be charging delivery again as well as a Return to Sender Fee of $15. Please refer to our Returns Policy for further information.\n\nPlease note that you might receive the tracking number and when you track it, it may say the tracking is invalid. The reason is that Australia Post and Couriers' tracking data does not reflect on their website straight away. Therefore, please allow another few hours until the first few scans are updated to the tracking system in their website. If you are unable to track the shipment after 2 or more days, please contact us and we will check what is happening to the delivery for you.\n\n

1. Faulty from the date of dispatch (Normal Warranty Condition) Under Normal Warranty Condition, we will repair or replace the product at our discretion with no charge for parts or labour. Replacement of the product or a part does not extend nor restart the warranty period. Under the 1 year warranty period, return postage will be at the seller's expense. For assistance with warranty and returns please email us by clicking on the Contact Seller link located in your original order confirmation email. We will not accept the return of a product without the approval from our Customer Service Team. Where possible, the product must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that was delivered with the product. 2. Change of Mind Our goal is to make sure you are satisfied with our products. Therefore, we are happy to accept returns for change of mind or if it does not suit your needs (e.g. too big or bought the wrong item). All returns for change of mind MUST be notified prior to being returned. Moreover, the postage costs for returns are NOT covered and the original postage cost (if charged) are non-refundable. All items MUST be returned in the original condition and packaging and MUST be in a condition that we can restock and resell. We reserve the right to require photographic or video evidence that the item is in its original condition prior to accepting the change of mind return. We will be charging a 15% restocking fee for returns, from the item price. If your order has already been shipped and you wish to cancel it, a Return to Sender request will be required and a fee of $15 will be charged per item. 3. Return to Sender (RTS) Return to Sender (RTS) is when we send the item to the customer but it returns back to us. If the address you supplied to us is wrong and it returns back to us, we will be charging postage to send again as well as an RTS fee of $15. This fee is a flat rate RTS fee charged by our couriers in case of a return. If the item is returned back to us due to non-collection from the courier's depot, we will be charging postage to send again as well as an RTS fee of $15. Australia Post and our other couriers will leave a calling card in case they miss you while delivering your parcel. However, the calling card can sometimes go missing. We will NOT be responsible for missing calling card so it is extremely important to check the email you registered with us for the tracking number and check the progress of your delivery. If you decide to get a refund after your parcel returns back to us, we will be refunding the product price minus the RTS fee of $15 as well as 15% restocking fee for returns from the item price. If the item is returned back to us, with the correct delivery address, due to our courier's mistake, we will be sending it back to you again without any re-delivery fee or RTS fee. 4. Refunds For refunds and returns, you are required to send us photos or videos as evidence of the fault. If you fail or refuse to do so will limit our support and we might not be able to process your warranty claim. Refunds for change of mind are only accepted within 7 days after receiving the item. No refunds are offered if you have changed your mind about the goods if the item has already been used and without the original packaging. No refunds are offered after 7 days. Shipping costs are non-refundable.