Lowest Price Policy^
Free delivery* with
4 hour Click & Collect
Easy in-store ReturnsPawPawUp
PawPawUp is an online pet store that started in 2021. We're known for our unique and colourful pet products. Our best-sellers include cat furniture and pet bowls. Located in Clayton South, VIC, we ship quickly across Australia.
We focus on offering great products at good prices.
Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers
We focus on offering great products at good prices.
Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers
PawPawUp Shipping Policy
1. How Much Does Shipping Cost?
Metro areas:
For orders under $79, we charge a $7.95 flat shipping fee.
For orders over $79, we provide free shipping.
Regional cities:
A $7.95 flat shipping fee will apply to all orders.
Regional areas:
A $19.95 flat shipping fee will apply to all orders.
For all areas in TAS:
A $19.95 flat shipping fee will apply to all orders.
We do not ship to Northern Territory.
Please note that we are unable to deliver to Post Office addresses, PO Boxes, Parcel Collect, Locked Bags, or Parcel Lockers.
2. How long will it take for my order to arrive?
Parcels sent to Western Australia may take an additional two weeks to be delivered.
We ship to all metro and regional locations within Australia! But sometimes our couriers cannot offer delivery service for more remote areas. At this time we do not deliver internationally. Orders will take between 3 - 5 business days to arrive in most metro areas of major cities, other areas depend on your destination and shipping method.
PawPawUp uses courier services to ship your order and therefore you must enter a valid shipping address. Post Office addresses, PO Boxes, Parcel Collect, Locked Bags, or Parcel Lockers are unable to be delivered.
4. At what time of day will my order be delivered?
As with most delivery services, our couriers do not have a standard time of the day that goods are delivered. Your order will be delivered on Weekdays only from Monday to Friday and generally only during business hours 8 am-6 pm. To make things easier for you, when you place an order, make sure you give clear instructions on where the package should be left if you are not home, as we give our couriers “authority to leave”. We find that customers prefer this approach for its convenience.
Besides, delivery times may be subject to stock availability and Public Holidays and could be extended. PawPawUp will notify you when your order has been dispatched.
Please be prepared for slight delays to your delivery around Christmas, Easter, and public holidays.
5. Do I need to be home to receive my delivery?
If you are not at home when the courier attempts to deliver your order, they will either leave a card at your front door, send you an email, or update the tracking information with instructions on how to arrange a new delivery time that suits you or collect your parcel from a nearby collection point.
If you do not arrange for redelivery or pick up your parcel from the collection point, and the courier cannot reach you, the parcel may be sent back to us. Should this occur, we will contact you to organize another delivery. Please note that an additional charge of $25 for each parcel will apply for this service. This fee includes the courier's charge for returning the parcel to us and the cost of shipping it to you again.
Alternatively, you can choose to receive a refund for the value of your order minus a $20 each parcel fee that we incur for the courier returning the package to us.
6. What are my responsibilities as a customer regarding my parcel delivery?
As a customer, it is your responsibility to monitor your parcel and tracking information closely.
If the tracking information indicates that your parcel has been delivered and you have not received it, please contact us within 3 business days.
After three business days from the indicated delivered date in the tracking information, any issues related to the non-receipt of the parcel will not be considered our responsibility.
We kindly request customers to diligently track their parcels and promptly inform us in case of any discrepancies. We strive to provide efficient and reliable delivery service, and we appreciate our customer's cooperation in ensuring a smooth delivery process.
Note: It is always recommended to review the tracking information provided and contact the carrier directly for any delivery-related issues, as they may have specific policies and procedures in place. We are committed to providing the best possible service to our customers and will work diligently to resolve any delivery concerns promptly. However, please be aware that after three business days from the delivery date indicated in the tracking information, our ability to assist may be limited. Thank you for your understanding.
If the parcel is sent back to us because it wasn't collected or a redelivery wasn't arranged or invalid address, we'll need to charge a $25/ parcel fee to cover the return and reshipping costs. If you'd rather, we can refund the cost of your order minus the $20/parcel return fee charged by the courier.
7. What happens if my order does not arrive in the estimated time frame? Please contact customer service.
Metro areas:
For orders under $79, we charge a $7.95 flat shipping fee.
For orders over $79, we provide free shipping.
Regional cities:
A $7.95 flat shipping fee will apply to all orders.
Regional areas:
A $19.95 flat shipping fee will apply to all orders.
For all areas in TAS:
A $19.95 flat shipping fee will apply to all orders.
We do not ship to Northern Territory.
Please note that we are unable to deliver to Post Office addresses, PO Boxes, Parcel Collect, Locked Bags, or Parcel Lockers.
2. How long will it take for my order to arrive?
Parcels sent to Western Australia may take an additional two weeks to be delivered.
We ship to all metro and regional locations within Australia! But sometimes our couriers cannot offer delivery service for more remote areas. At this time we do not deliver internationally. Orders will take between 3 - 5 business days to arrive in most metro areas of major cities, other areas depend on your destination and shipping method.
PawPawUp uses courier services to ship your order and therefore you must enter a valid shipping address. Post Office addresses, PO Boxes, Parcel Collect, Locked Bags, or Parcel Lockers are unable to be delivered.
4. At what time of day will my order be delivered?
As with most delivery services, our couriers do not have a standard time of the day that goods are delivered. Your order will be delivered on Weekdays only from Monday to Friday and generally only during business hours 8 am-6 pm. To make things easier for you, when you place an order, make sure you give clear instructions on where the package should be left if you are not home, as we give our couriers “authority to leave”. We find that customers prefer this approach for its convenience.
Besides, delivery times may be subject to stock availability and Public Holidays and could be extended. PawPawUp will notify you when your order has been dispatched.
Please be prepared for slight delays to your delivery around Christmas, Easter, and public holidays.
5. Do I need to be home to receive my delivery?
If you are not at home when the courier attempts to deliver your order, they will either leave a card at your front door, send you an email, or update the tracking information with instructions on how to arrange a new delivery time that suits you or collect your parcel from a nearby collection point.
If you do not arrange for redelivery or pick up your parcel from the collection point, and the courier cannot reach you, the parcel may be sent back to us. Should this occur, we will contact you to organize another delivery. Please note that an additional charge of $25 for each parcel will apply for this service. This fee includes the courier's charge for returning the parcel to us and the cost of shipping it to you again.
Alternatively, you can choose to receive a refund for the value of your order minus a $20 each parcel fee that we incur for the courier returning the package to us.
6. What are my responsibilities as a customer regarding my parcel delivery?
As a customer, it is your responsibility to monitor your parcel and tracking information closely.
If the tracking information indicates that your parcel has been delivered and you have not received it, please contact us within 3 business days.
After three business days from the indicated delivered date in the tracking information, any issues related to the non-receipt of the parcel will not be considered our responsibility.
We kindly request customers to diligently track their parcels and promptly inform us in case of any discrepancies. We strive to provide efficient and reliable delivery service, and we appreciate our customer's cooperation in ensuring a smooth delivery process.
Note: It is always recommended to review the tracking information provided and contact the carrier directly for any delivery-related issues, as they may have specific policies and procedures in place. We are committed to providing the best possible service to our customers and will work diligently to resolve any delivery concerns promptly. However, please be aware that after three business days from the delivery date indicated in the tracking information, our ability to assist may be limited. Thank you for your understanding.
If the parcel is sent back to us because it wasn't collected or a redelivery wasn't arranged or invalid address, we'll need to charge a $25/ parcel fee to cover the return and reshipping costs. If you'd rather, we can refund the cost of your order minus the $20/parcel return fee charged by the courier.
7. What happens if my order does not arrive in the estimated time frame? Please contact customer service.
PawPawUp Return Policy
For any returns or enquiries please contact us via the contact seller link in your Bunnings order confirmation email.
1. Can I return an order?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Items sent back to us without first requesting a return will not be accepted.
Returns not caused by quality issues will be shipped at the customer's expense. $25/parcel will be charged to cover the shipping cost and return shipping fee. It will be deducted from your refund.
2. Can I cancel or change an order?
You can cancel or change your order before it leaves our warehouse.
3. Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
4. Change of mind
For any change of mind returns, shipping costs and return fees are non-refundable. $25/parcel will be charged to cover the shipping cost and return shipping fee. It will be deducted from your refund.
5. Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
6. Late or missing refunds
If you haven’t received a refund yet, you could check with your bank or credit card company first. It may take some time before your refund is officially posted. If you still have any questions about a refund, please contact us.
1. Can I return an order?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Items sent back to us without first requesting a return will not be accepted.
Returns not caused by quality issues will be shipped at the customer's expense. $25/parcel will be charged to cover the shipping cost and return shipping fee. It will be deducted from your refund.
2. Can I cancel or change an order?
You can cancel or change your order before it leaves our warehouse.
3. Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
4. Change of mind
For any change of mind returns, shipping costs and return fees are non-refundable. $25/parcel will be charged to cover the shipping cost and return shipping fee. It will be deducted from your refund.
5. Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
6. Late or missing refunds
If you haven’t received a refund yet, you could check with your bank or credit card company first. It may take some time before your refund is officially posted. If you still have any questions about a refund, please contact us.