For nearly 30 years, Orans has been dedicated to redefining wellness. Rooted in Australia with a physical showroom, our collection includes saunas, ice baths, spas, and swimming spas. Each creation embodies a refined aesthetic, meticulously designed to ease physical tension, improve circulation, restore vitality, and cultivate harmony of body and mind. Engineered for effortless installation, our products transform your home into a private sanctuary where wellness is always within reach—no bookings, no waiting, no sharing with strangers. This is the essence of true wellness. Beyond functionality, every Orans product is a timeless statement—an exquisite work of art that enriches and elevates your living space. Every detail is thoughtfully considered, while our comprehensive warranty ensures complete peace of mind throughout your wellness journey. We continually strive to maintain stock availability to ensure customer needs are met. For the full collection, please visit www.orans.com.au At Orans, the interplay of heat and cold, aroma and light converge to craft an immersive sensory experience. "Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers."

6.1 Dispatch and Tracking
a) Subject to stock availability, all orders will be dispatched within 48 hours (2 business days) after confirmation of payment.
b) A valid tracking number will be provided for each order, enabling the customer to track delivery through the designated carrier’s website.
c) Orders will only be dispatched after full payment has been received and confirmed.
6.2 Pre-Order Items
a) Pre-order items are not subject to standard dispatch timeframes.
b) Delivery timelines for pre-order items will be confirmed separately, based on

stock availability, supplier scheduling, and direct communication with the customer.
6.3 Delivery Timeframes
a) Standard delivery timeframes for metropolitan areas are 3–10 business days. b) Delivery to regional or remote areas may take longer and may incur additional freight charges.
c) All delivery dates are indicative only. Orans shall not be held liable for delays caused by logistics providers or circumstances beyond its reasonable control. 6.4 Delivery and Receipt
a) Delivery must be signed for by the customer or an authorized representative. Where the customer selects “Authority to Leave (ATL)”, risk transfers to the customer once the carrier marks the goods as delivered. Orans accepts no liability for loss, theft, or damage, including damage caused by weather or other events beyond Orans’ reasonable control.
b) If the customer fails to be present at the agreed delivery time, or fails to provide suitable delivery conditions, additional charges for redelivery or storage may apply.
6.5 Delivery Scope and Limitations
a) Standard delivery is limited to ground-level/curbside delivery and does not include installation, in-home placement, upstairs delivery, or unpacking, unless specifically arranged and paid for in advance.
b) Orans does not deliver via balconies, inclined lifts, or fire stairs.
c) The customer must ensure, prior to placing an order, that the delivery location is accessible and safe for large vehicles and suitable for unloading. Where delivery cannot be completed due to narrow driveways, restricted entry, or other obstructions, any additional costs shall be borne by the customer. Such circumstances do not constitute valid grounds for cancellation or refund, except as required by the Australian Consumer Law.
d) Orans only provides delivery services to certain areas. The customer must confirm delivery availability prior to placing an order.
6.6 Packaging and Handling
a) All products are shipped in original packaging with additional protective materials to ensure safe transit.
b) Unless otherwise arranged, the disposal of packaging materials after delivery is the responsibility of the customer.
6.7 Customer Collection
a) Customers must provide at least one (1) business days’ notice and schedule an appointment for collection.
b) Customers must provide their own vehicle, straps, blankets, and other equipment, and confirm product dimensions in advance.
6.8 Transit Damage
a) All products are inspected and packaged before dispatch.
b) Customers must inspect goods upon receipt and report any visible damage to both Orans and the carrier within 24 hours. Late reports may not be accepted.

6.9 Freight Charges
a) Freight charges are calculated at checkout based on the delivery address and the dimensions/weight of the product.
b) Remote, regional, or hard-to-access locations may incur additional charges. c) All additional charges will be communicated in writing or electronically to the customer for approval prior to being incurred.

For any returns or enquiries please contact us via the contact seller link in your Bunnings order confirmation email

7.1 Condition of Returned Products
Returned products must be delivered to the Orans designated location and remain in brand-new, unused, and resalable condition. Original packaging must be intact and undamaged, with all original accessories included, and the product must show no signs of use, installation, or misuse.
7.2 Return Period
For change-of-mind returns, customers must submit a request within 7 days. This clause does not affect your statutory rights under the Australian Consumer Law.
7.3 Non-Returnable Items
The following items are not eligible for return:
a) Customized or specially ordered products;
b) Products that have been used, installed, or altered in any way;
c) Clearance items (see Clause 7.8);
d) Products damaged due to customer negligence, misuse, improper operation, or lack of maintenance.
7.4 Return Authorization
a) All returns must first be authorized by Orans and issued with a Return Authorization Number.
b) Unauthorized returns will be refused.
7.5 Return Shipping Costs
a) For change-of-mind returns (including but not limited to measurement errors), the customer is responsible for all return shipping and insurance costs. Orans is not liable for loss or damage during return transit.
b) For returns due to quality issues or products damaged on arrival, the associated shipping costs will be borne by Orans.
c) Customers are advised to use a trackable and insured shipping method. 7.6 Inspection & Approval
a) All returned products will be inspected by Orans to confirm compliance with return conditions.
b) For quality issues or products damaged on arrival, Orans will provide a replacement. The replacement model will correspond to the model purchased. If that model is temporarily out of stock, the delivery of the replacement will be rescheduled.
c) For products that do not meet the return conditions, Orans reserves the right to refuse the return or exchange.
7.7 Refunds
a) Refunds will only be processed after Orans has received, inspected, and approved the returned product.
b) Eligible refunds will be made to the original payment method within 14 business days.
c) In some cases, at Orans’ sole discretion, refunds may be issued in the form of store credit.
7.8 Display & Clearance Items
a) Display units, rental items, and clearance products are sold “as is” and are not eligible for return or change-of-mind refunds.
b) The selling price of such products reflects their condition and does not include the same return protection as new products.
For any returns or enquiries please contact us via the contact seller link in your Bunnings order confirmation email