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Office Furniture Company (OFC)

Office Furniture Company (OFC)

Office Furniture Company (OFC) is one of Australia’s largest suppliers of commercial office furniture, trusted by thousands of businesses, government departments and home offices nationwide. Our range is selected for commercial-grade durability, comfort and long-term value, including the well-established OLG Office range, with manufacturer warranties of up to 10 years on many products. Australian-owned and operated, OFC supports workplaces of all sizes with reliable, fit-for-purpose furniture.

Bunnings’ lowest prices policy and price guarantee does not apply to products sold directly by Bunnings’ Trusted Sellers. OFC’s Best Price Guarantee does not apply to purchases through Bunnings Marketplace.

Office Furniture Company (OFC) Shipping Policy

DELIVERY COSTS
Most orders incur a flat delivery cost of $59 inc GST. Larger orders or bulky items may attract surcharges, which will be shown at checkout.

STANDARD SHIPPING
All Bunnings orders include standard delivery only. This is drop-off to the front door, ground floor, or loading dock at the delivery address. Additional services such as upstairs delivery, unpacking, or assembly are not included.

PO BOXES AND PARCEL LOCKERS
We do not deliver to PO Boxes or Parcel Lockers.

AUTHORITY TO LEAVE (ATL)
For residential addresses, Authority to Leave is required. Your delivery will be left at your address without a signature, and responsibility for the goods transfers to you once delivered. If you are concerned about a safe place to leave your items, we recommend choosing a delivery address where someone will be available.

DISPATCH TIMEFRAMES
Orders will be dispatched within 2 business days of order confirmation. Delivery timeframes vary depending on location and courier network capacity. You will receive tracking information once your order is on its way. We do not deliver on weekends or public holidays. Any delays due to carrier issues or unforeseen circumstances will be communicated where possible.

DELIVERY CONDITIONS
Please ensure the delivery location is accessible and suitable for receiving large or bulky items. If delivery cannot be completed due to site access issues, incorrect information, or the absence of a suitable drop-off location, redelivery fees may apply.

MISSING, DAMAGED OR INCORRECT DELIVERIES
All goods are checked before dispatch. If an item arrives damaged, incorrect, or with missing components, please contact us through your Bunnings Marketplace account as soon as possible. We will work to resolve the issue promptly. This does not limit your rights under Australian Consumer Law.

IMPORTANT NOTES
We do not offer express or priority delivery services for Bunnings orders. We do not offer international shipping. Delivery timeframes are estimates and may be affected by external factors. All communications regarding delivery must be made through the Bunnings Marketplace portal.

Office Furniture Company (OFC) Return Policy

For any returns, please contact us via the contact seller link in your Bunnings order confirmation email.

WARRANTY, RETURNS & CANCELLATIONS POLICY
At Office Furniture Company, we stand behind the quality of our commercial-grade furniture. This policy outlines your rights and our processes relating to warranties, returns, and cancellations for orders placed via Bunnings Marketplace.

WARRANTIES & AUSTRALIAN CONSUMER LAW
All goods sold by Office Furniture Company come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. We do not offer our own product warranties. Any warranties are provided directly by the manufacturer or wholesaler of the goods. The coverage and process for warranty claims may vary by manufacturer and may include repair, replacement, or refund, depending on the nature of the issue. If you need to make a claim, we will guide you through the appropriate process in line with the supplier's warranty policy. If an item arrives damaged or faulty, please contact us promptly through your Bunnings Marketplace account. We will arrange collection or provide disposal instructions at no cost to you.

RETURNS & CHANGE OF MIND
We do not offer change-of-mind returns unless required under Australian Consumer Law or agreed to at our discretion.

ORDER CHANGES OR CANCELLATIONS BEFORE DISPATCH
Because we aim to process and dispatch orders promptly, there is a very short window to make changes or request a cancellation. If your order has not yet been dispatched and we accept your request, cancellations will receive a refund less a $29 admin/handling fee and any merchant processing fees. Changes are subject to substitution acceptance, with a $29 admin/handling fee applied and any price difference charged or refunded before dispatch.

CANCELLATIONS OR RETURNS AFTER DISPATCH
Change-of-mind returns after dispatch are considered on a case-by-case basis. If we agree to accept a return, products must be unopened, unused, uninstalled, and in original packaging. Requests must be submitted within 14 days of order receipt. A 20% restocking fee will apply. Freight costs for both delivery and return are your responsibility, including where free shipping applied to the original order. Refunds will be issued to your original payment method, less applicable fees, after inspection and approval.

IMPORTANT NOTES
All refunds must be processed through the Bunnings Marketplace portal. We cannot issue refunds directly. Do not attempt to return goods without written approval. Unauthorised returns may incur additional handling or admin fees. Items returned damaged, incomplete, or not in original packaging may be refused or incur further charges. This policy does not limit or replace your rights under the Competition and Consumer Act 2010 (Cth) or any other applicable legislation.