For any returns, please contact us via the contact seller link in your Bunnings order confirmation email.
WARRANTY, RETURNS & CANCELLATIONS POLICY
At Office Furniture Company, we stand behind the quality of our commercial-grade furniture. This policy outlines your rights and our processes relating to warranties, returns, and cancellations for orders placed via Bunnings Marketplace.
WARRANTIES & AUSTRALIAN CONSUMER LAW
All goods sold by Office Furniture Company come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. We do not offer our own product warranties. Any warranties are provided directly by the manufacturer or wholesaler of the goods. The coverage and process for warranty claims may vary by manufacturer and may include repair, replacement, or refund, depending on the nature of the issue. If you need to make a claim, we will guide you through the appropriate process in line with the supplier's warranty policy. If an item arrives damaged or faulty, please contact us promptly through your Bunnings Marketplace account. We will arrange collection or provide disposal instructions at no cost to you.
RETURNS & CHANGE OF MIND
We do not offer change-of-mind returns unless required under Australian Consumer Law or agreed to at our discretion.
ORDER CHANGES OR CANCELLATIONS BEFORE DISPATCH
Because we aim to process and dispatch orders promptly, there is a very short window to make changes or request a cancellation. If your order has not yet been dispatched and we accept your request, cancellations will receive a refund less a $29 admin/handling fee and any merchant processing fees. Changes are subject to substitution acceptance, with a $29 admin/handling fee applied and any price difference charged or refunded before dispatch.
CANCELLATIONS OR RETURNS AFTER DISPATCH
Change-of-mind returns after dispatch are considered on a case-by-case basis. If we agree to accept a return, products must be unopened, unused, uninstalled, and in original packaging. Requests must be submitted within 14 days of order receipt. A 20% restocking fee will apply. Freight costs for both delivery and return are your responsibility, including where free shipping applied to the original order. Refunds will be issued to your original payment method, less applicable fees, after inspection and approval.
IMPORTANT NOTES
All refunds must be processed through the Bunnings Marketplace portal. We cannot issue refunds directly. Do not attempt to return goods without written approval. Unauthorised returns may incur additional handling or admin fees. Items returned damaged, incomplete, or not in original packaging may be refused or incur further charges. This policy does not limit or replace your rights under the Competition and Consumer Act 2010 (Cth) or any other applicable legislation.