Lowest Price Policy^
Free delivery* with
4 hour Click & Collect
Easy in-store Returnsmodaliving
We are an Australian owned and Sydney based online retailer. We work hard to source quality products to offer our customers at competitive prices.
We believe that customer service is one of the most important aspects of our business. Modaliving has a team of members dedicated to servicing you. Our support team are ready to answer all your questions and to help you out with any problems or issues that you might have. Or if you’re just simply looking for a helping hand with deciding on what suits your taste, our support team is always ready and on standby to give you the advice you need.
Our goal is to provide the highest quality products to you. No middle-man, and no importers. We deal directly with the factories and suppliers, and as such we are always ensuring that there is a set standard of quality being delivered to us, and to you.
Rest assured that our products are the same as you would find at any retail store – only our prices are lower. By keeping our overheads down, we can pass these savings onto you. Low prices, great quality every day.
Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.
We believe that customer service is one of the most important aspects of our business. Modaliving has a team of members dedicated to servicing you. Our support team are ready to answer all your questions and to help you out with any problems or issues that you might have. Or if you’re just simply looking for a helping hand with deciding on what suits your taste, our support team is always ready and on standby to give you the advice you need.
Our goal is to provide the highest quality products to you. No middle-man, and no importers. We deal directly with the factories and suppliers, and as such we are always ensuring that there is a set standard of quality being delivered to us, and to you.
Rest assured that our products are the same as you would find at any retail store – only our prices are lower. By keeping our overheads down, we can pass these savings onto you. Low prices, great quality every day.
Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.
modaliving Shipping Policy
When will I receive my order?
After dispatch, the estimated delivery time to Sydney, Melbourne, Brisbane and Adelaide is between 4-8 business days, Perth between 6-10 business days, and for the rest of Australia between 5-10 business days. However, please allow up to 15 business days for all deliveries.
Delivery times and dates are approximate only. Please contact our customer service for delivery information.
What if there is more than one product in my order?
In most cases we will ship all your items all together to keep your delivery costs down.
In some cases, you may receive separate deliveries that come directly from our different warehouses.
How will my order be delivered?
To provide you the most competitive delivery costs in Australia, we use a combination of carefully selected carriers depending on your products and location. Our carriers offer a Standard delivery. Standard delivery is a one-person service to your door on ground level only.
Standard deliveries are made Monday - Friday during normal business hours, excluding public holidays. Please ensure that there will be someone available at the nominated delivery address to sign for your items and receive the delivery*. The standard delivery service does not include taking the items inside, upstairs or in lifts, placement in your home or removal of packaging.
* HEAVY OR OVERSIZED ITEMS: Due to OH&S requirements, drivers will need assistance to carry items from the vehicle to the ground floor door of your home or building for any items designated as heavy or oversized (over 25kgs per box). To find out if your items are heavy or oversized, please see the Specifications section on the product page. For delivery addresses that have limited access or are not on the ground floor, we suggest getting the help of family, friends or a neighbour to assist bringing your items inside. If no one is available to assist the driver, please contact us and we will be happy to advise if an assisted delivery could be arranged for your order at an extra cost.
What happens if my order is Lost, Faults or Damages?
Don't worry, you are covered by our FREE transit insurance! Our logistics network is designed to reduce the number of times your items are handled but with the number of orders we ship around the country on very rare occasions products can be lost or damaged in transit.
If the carrier advises you that an order is lost in transit, please contact us.
If an item has been delivered, and it clearly appears damaged it is important to further investigate before you sign the acceptance of delivery. If it is in an acceptable condition, please note on the consignment that the packaging is damaged and cross out received in good condition.
If the item has been severely damaged, you should take photos or video showing the damage, refuse to accept the delivery and contact us immediately. We will then organise a replacement to be sent out to you at the earliest convenience.
If an item does arrive in good condition, and you notice that it is missing parts, is faulty, is defective or has been damaged during manufacturing, please take photos or video clearly illustrating the problem and contact us as soon as possible, ideally within 7 days of receiving your delivery.
This will ensure we send out a replacement item to you at the earliest convenience and erases any delays. If an item is not checked within 7 days, and it is not in working condition we will endeavour to repair the item first prior to issuing a replacement and return costs will be the responsibility of the buyer.
The best solution to any product fault depends on the nature of the fault itself. We will work collaboratively with you to find a solution However, you will not be entitled to a remedy for:
• Normal wear and tear
• Damage arising from improper assembly or modification
• Damage arising from abnormal use or abuse
• Damage, wear and tear you cause after delivery (e.g. fabric, PU leather)
• Damage resulting from a failure to take reasonable care to prevent the product from being of acceptable quality
• Damage to external or product packaging only
• Damage occurring during your own handling and own transportation of goods
What happens if I received the wrong product?
If you've received the wrong product, please report to us within 7 days of receiving your delivery. We will offer to send you the correct product and arrange for the pick-up and return of the incorrectly shipped product at no cost to you.
For any enquiries, please contact us via the contact seller link in your Bunnings order confirmation email.
After dispatch, the estimated delivery time to Sydney, Melbourne, Brisbane and Adelaide is between 4-8 business days, Perth between 6-10 business days, and for the rest of Australia between 5-10 business days. However, please allow up to 15 business days for all deliveries.
Delivery times and dates are approximate only. Please contact our customer service for delivery information.
What if there is more than one product in my order?
In most cases we will ship all your items all together to keep your delivery costs down.
In some cases, you may receive separate deliveries that come directly from our different warehouses.
How will my order be delivered?
To provide you the most competitive delivery costs in Australia, we use a combination of carefully selected carriers depending on your products and location. Our carriers offer a Standard delivery. Standard delivery is a one-person service to your door on ground level only.
Standard deliveries are made Monday - Friday during normal business hours, excluding public holidays. Please ensure that there will be someone available at the nominated delivery address to sign for your items and receive the delivery*. The standard delivery service does not include taking the items inside, upstairs or in lifts, placement in your home or removal of packaging.
* HEAVY OR OVERSIZED ITEMS: Due to OH&S requirements, drivers will need assistance to carry items from the vehicle to the ground floor door of your home or building for any items designated as heavy or oversized (over 25kgs per box). To find out if your items are heavy or oversized, please see the Specifications section on the product page. For delivery addresses that have limited access or are not on the ground floor, we suggest getting the help of family, friends or a neighbour to assist bringing your items inside. If no one is available to assist the driver, please contact us and we will be happy to advise if an assisted delivery could be arranged for your order at an extra cost.
What happens if my order is Lost, Faults or Damages?
Don't worry, you are covered by our FREE transit insurance! Our logistics network is designed to reduce the number of times your items are handled but with the number of orders we ship around the country on very rare occasions products can be lost or damaged in transit.
If the carrier advises you that an order is lost in transit, please contact us.
If an item has been delivered, and it clearly appears damaged it is important to further investigate before you sign the acceptance of delivery. If it is in an acceptable condition, please note on the consignment that the packaging is damaged and cross out received in good condition.
If the item has been severely damaged, you should take photos or video showing the damage, refuse to accept the delivery and contact us immediately. We will then organise a replacement to be sent out to you at the earliest convenience.
If an item does arrive in good condition, and you notice that it is missing parts, is faulty, is defective or has been damaged during manufacturing, please take photos or video clearly illustrating the problem and contact us as soon as possible, ideally within 7 days of receiving your delivery.
This will ensure we send out a replacement item to you at the earliest convenience and erases any delays. If an item is not checked within 7 days, and it is not in working condition we will endeavour to repair the item first prior to issuing a replacement and return costs will be the responsibility of the buyer.
The best solution to any product fault depends on the nature of the fault itself. We will work collaboratively with you to find a solution However, you will not be entitled to a remedy for:
• Normal wear and tear
• Damage arising from improper assembly or modification
• Damage arising from abnormal use or abuse
• Damage, wear and tear you cause after delivery (e.g. fabric, PU leather)
• Damage resulting from a failure to take reasonable care to prevent the product from being of acceptable quality
• Damage to external or product packaging only
• Damage occurring during your own handling and own transportation of goods
What happens if I received the wrong product?
If you've received the wrong product, please report to us within 7 days of receiving your delivery. We will offer to send you the correct product and arrange for the pick-up and return of the incorrectly shipped product at no cost to you.
For any enquiries, please contact us via the contact seller link in your Bunnings order confirmation email.
modaliving Return Policy
For any returns or enquiries please contact us via the contact seller link in your Bunnings order confirmation email.
All Moda Living products come with a 30 day money back guarantee for your peace of mind!
We are confident that you will be absolutely delighted with the quality and value of our products. If you are not totally satisfied for any reason or if you have changed your mind about your purchase, you may return the product to us within 30 days of the date you received it for a full refund of the purchase price. You will be responsible for the shipping costs irrespective of any free, discounted or any other type of shipping promotion that may have been applicable at the time of your order. This includes any costs you incur for us shipping the product to you in the first place and the cost of shipping the product back to us.
If you exercise your rights under the 30-day Money Back Guarantee, you:
(a) must notify us in writing within 30 days of the date the product being delivered to you.
(b) must provide us with proof of purchase;
(c) must return the product to us in its 'as-new' and original condition with all internal and external packaging, accessories, swing tags, labels and manuals complete and intact. The item is NOT used, worn, opened, assembled or damaged, and is in 100% re-sellable condition when we receive it.
(d)you need to send us photos of the product in original packaging
(e) must return the item or product to us at your own cost; and
(f) are not entitled to make any claim for the breach of any warranty.
If you received free postage with your item, a 20% postage fee will be deducted from the refunded amount.
The following products cannot be returned/refunded due to a change of mind:
- Products described as "made to order"
- Products assembled/used
Modaliving reserves the rights to decline any return/refund of products not in as new and original condition and original packing. Items not returned in their original packaging are subjected to damage or soiled whilst in transit. If we accept a return in packaging other than the original packaging, at our discretion, a minimum re-packaging fee of $50 will apply. In such cases you would be responsible for ensuring the product is packaged in a manner that would prevent damage during transit.
Moda Living will not accept any return/refund request with no packaging.
You are welcome to organize the return to us by yourself. If you want us to organize it,returns need to be booked with us in advance. Please advise us the day that our courier can pick up the return. We will then provide you with a Return Authorisation (RA) number/label for tracking purposes. Please print and cover the old label on the carton box.
Refund is generally processed within 7 days of receiving your item back.
We reserve the rights to refuse provision of services to you if you abuse your rights.
For any returns, please contact us via the contact seller link in your Bunnings order confirmation email."
All Moda Living products come with a 30 day money back guarantee for your peace of mind!
We are confident that you will be absolutely delighted with the quality and value of our products. If you are not totally satisfied for any reason or if you have changed your mind about your purchase, you may return the product to us within 30 days of the date you received it for a full refund of the purchase price. You will be responsible for the shipping costs irrespective of any free, discounted or any other type of shipping promotion that may have been applicable at the time of your order. This includes any costs you incur for us shipping the product to you in the first place and the cost of shipping the product back to us.
If you exercise your rights under the 30-day Money Back Guarantee, you:
(a) must notify us in writing within 30 days of the date the product being delivered to you.
(b) must provide us with proof of purchase;
(c) must return the product to us in its 'as-new' and original condition with all internal and external packaging, accessories, swing tags, labels and manuals complete and intact. The item is NOT used, worn, opened, assembled or damaged, and is in 100% re-sellable condition when we receive it.
(d)you need to send us photos of the product in original packaging
(e) must return the item or product to us at your own cost; and
(f) are not entitled to make any claim for the breach of any warranty.
If you received free postage with your item, a 20% postage fee will be deducted from the refunded amount.
The following products cannot be returned/refunded due to a change of mind:
- Products described as "made to order"
- Products assembled/used
Modaliving reserves the rights to decline any return/refund of products not in as new and original condition and original packing. Items not returned in their original packaging are subjected to damage or soiled whilst in transit. If we accept a return in packaging other than the original packaging, at our discretion, a minimum re-packaging fee of $50 will apply. In such cases you would be responsible for ensuring the product is packaged in a manner that would prevent damage during transit.
Moda Living will not accept any return/refund request with no packaging.
You are welcome to organize the return to us by yourself. If you want us to organize it,returns need to be booked with us in advance. Please advise us the day that our courier can pick up the return. We will then provide you with a Return Authorisation (RA) number/label for tracking purposes. Please print and cover the old label on the carton box.
Refund is generally processed within 7 days of receiving your item back.
We reserve the rights to refuse provision of services to you if you abuse your rights.
For any returns, please contact us via the contact seller link in your Bunnings order confirmation email."