Lowest Price Policy^
Free delivery* with
4 hour Click & Collect
Easy in-store ReturnsLove N Care Australia Pty Ltd
With decades of experience serving Australian families, we have built a reputation for safety, quality, durability, and design excellence. Our award-winning prams, highchairs, and baby products are crafted to meet the highest standards of safety and comfort for both children and parents. Founded in 1984 by five brothers, Love N Care identified opportunities to enhance products in the Australian baby industry. The brand has since built a strong reputation for quality, innovation, safety, and reliability. Our team of experts oversees every stage of product design and delivery to ensure strict quality control. Local designers collaborate with factories to create and refine samples, which are then approved before production begins. Throughout production, both internal and independent inspectors conduct weekly random sampling, with additional local checks to ensure consistency and compliance with Australian standards.
Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.
Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.
Love N Care Australia Pty Ltd Shipping Policy
How long does delivery take?
We are located in NSW, if your shipping address is within NSW it takes up to 5 working days and can take up to 10 working days to locations like Western Australia or Northern Territory.
We will use our best endeavours to meet stated timeframes for delivery, however many factors (some of which are beyond our control) can affect these timeframes and we cannot guarantee that they will always be met.
If you arent home we can leave the item if you provide us with Authority to leave (ATL) .
How do I track my delivery?
We ship the majority of our items via Couriers Please, Aramex and Allied. All of our items are traceable with tracking numbers.
You are able to track your item on the postal service’s websites that your items have been sent with. If you are not at home at the time of delivery you will be left a card inside your mailbox requesting you to contact the courier or pick up at your local depot.
When your item is dispatched you will receive an email with your tracking number and the company it has been dispatched with.
Delivery costs are calculated on the website when you add items to your cart and are based on your postcode and the weight and amount of boxes needed to pack your items.
Are there any Areas you do not deliver to?
Unfortunately we do not deliver to all areas of Australia. Most items are big and bulky.
My package is lost?
On the very rare occasion that a parcel may go missing we need to lodge an investigation with the courier company. This investigation can take 5-10 working days for the courier company to complete.
Something wrong?
If you have received anything that is not correct, faulty or damaged please contact us via the contact us link on the Bunnings order confirmation email and we will discuss how to rectify this as quickly and as smoothly as possible for you.
We are located in NSW, if your shipping address is within NSW it takes up to 5 working days and can take up to 10 working days to locations like Western Australia or Northern Territory.
We will use our best endeavours to meet stated timeframes for delivery, however many factors (some of which are beyond our control) can affect these timeframes and we cannot guarantee that they will always be met.
If you arent home we can leave the item if you provide us with Authority to leave (ATL) .
How do I track my delivery?
We ship the majority of our items via Couriers Please, Aramex and Allied. All of our items are traceable with tracking numbers.
You are able to track your item on the postal service’s websites that your items have been sent with. If you are not at home at the time of delivery you will be left a card inside your mailbox requesting you to contact the courier or pick up at your local depot.
When your item is dispatched you will receive an email with your tracking number and the company it has been dispatched with.
Delivery costs are calculated on the website when you add items to your cart and are based on your postcode and the weight and amount of boxes needed to pack your items.
Are there any Areas you do not deliver to?
Unfortunately we do not deliver to all areas of Australia. Most items are big and bulky.
My package is lost?
On the very rare occasion that a parcel may go missing we need to lodge an investigation with the courier company. This investigation can take 5-10 working days for the courier company to complete.
Something wrong?
If you have received anything that is not correct, faulty or damaged please contact us via the contact us link on the Bunnings order confirmation email and we will discuss how to rectify this as quickly and as smoothly as possible for you.
Love N Care Australia Pty Ltd Return Policy
For any returns, please contact us via the contact seller link in your Bunnings order confirmation email.
At Love N Care we appreciate that there may be times when you need to return an item you have purchased, as such we have outlined our Repairs, Refunds, and Returns policy below:
All items we sell have a warranty period of at least 12 months which is covered by the Manufacturer or Wholesaler. Refer to Manufacturer warranty card inside packaging.
Any items returned for any reason will need to have the original proof of purchase submitted at the time of return.
Please order carefully as we do not refund or exchange simply because you changed your mind or you have made an error in finalising your order (such as choosing an incorrect size or colour). We may allow a refund or exchange (at our election) on a case-by-case basis for such returns, provided that the item in question is:
a. Returned within 14 days of receiving your order;
b. The product and packaging are in its original condition including manuals and accessories.
c. The item is in re-saleable condition for example original tags and labels are still attached and the items are unworn, unopened and unused.
When returning a product, please contact us.
Once contacted we will advise you of the best way to return the product(s) and provide you with the details you will need such as a Return Authorisation Number.
Refunds will be issued using the payment method used for purchase.
Replacement of products, refunds and repairs will not be made until the original product is received by us.
We will not refund a purchase or replace a product where in our reasonable opinion the product has following sale to you become of unacceptable quality due to misuse, failure to use in accordance with manufacturer’s instructions, using it in an abnormal way or failure to take reasonable care.
You are entitled to a Refund OR Replacement if there is a Major failure of that product. This will be determined by the Manufacturer once the item is returned to them for Assessment.
ii. You are entitled to a Refund OR Replacement if the items are significantly different from the sample or description.
iii. If the problem is Minor and can be repaired easily, we will send the item back to the Manufacturer OR Repair agent for Assessment and repair.
iv. The Assessment process should be conducted within a reasonable time. Considering most of the Wholesalers or Repair Agents are interstate we would deem 14 working days to be a reasonable time frame to carry out this assessment. The 14 working days represents the maximum reasonable time frame for the item to be packaged, shipped, assessed, repaired and returned.
v. The Wholesaler, Repair Agent or Manufacturer when conducting the assessment will determine the below.
a. There is a Minor Fault and the product can be easily repaired and the product returned within a reasonable time frame. (14 Working Days)
b. There is a Major Fault that cannot be repaired easily then YOU may choose a Refund or Replacement.
c. The Product has been damaged through & abnormal use. Unfortunately Love N Care cannot offer a Repair, Refund OR Exchange if the product has sustained damage due to abnormal use, whether this is identified by Love N Care, The Manufacturer OR the Repair Agent. Shipping charges will apply to you in these instances.
At Love N Care we appreciate that there may be times when you need to return an item you have purchased, as such we have outlined our Repairs, Refunds, and Returns policy below:
All items we sell have a warranty period of at least 12 months which is covered by the Manufacturer or Wholesaler. Refer to Manufacturer warranty card inside packaging.
Any items returned for any reason will need to have the original proof of purchase submitted at the time of return.
Please order carefully as we do not refund or exchange simply because you changed your mind or you have made an error in finalising your order (such as choosing an incorrect size or colour). We may allow a refund or exchange (at our election) on a case-by-case basis for such returns, provided that the item in question is:
a. Returned within 14 days of receiving your order;
b. The product and packaging are in its original condition including manuals and accessories.
c. The item is in re-saleable condition for example original tags and labels are still attached and the items are unworn, unopened and unused.
When returning a product, please contact us.
Once contacted we will advise you of the best way to return the product(s) and provide you with the details you will need such as a Return Authorisation Number.
Refunds will be issued using the payment method used for purchase.
Replacement of products, refunds and repairs will not be made until the original product is received by us.
We will not refund a purchase or replace a product where in our reasonable opinion the product has following sale to you become of unacceptable quality due to misuse, failure to use in accordance with manufacturer’s instructions, using it in an abnormal way or failure to take reasonable care.
You are entitled to a Refund OR Replacement if there is a Major failure of that product. This will be determined by the Manufacturer once the item is returned to them for Assessment.
ii. You are entitled to a Refund OR Replacement if the items are significantly different from the sample or description.
iii. If the problem is Minor and can be repaired easily, we will send the item back to the Manufacturer OR Repair agent for Assessment and repair.
iv. The Assessment process should be conducted within a reasonable time. Considering most of the Wholesalers or Repair Agents are interstate we would deem 14 working days to be a reasonable time frame to carry out this assessment. The 14 working days represents the maximum reasonable time frame for the item to be packaged, shipped, assessed, repaired and returned.
v. The Wholesaler, Repair Agent or Manufacturer when conducting the assessment will determine the below.
a. There is a Minor Fault and the product can be easily repaired and the product returned within a reasonable time frame. (14 Working Days)
b. There is a Major Fault that cannot be repaired easily then YOU may choose a Refund or Replacement.
c. The Product has been damaged through & abnormal use. Unfortunately Love N Care cannot offer a Repair, Refund OR Exchange if the product has sustained damage due to abnormal use, whether this is identified by Love N Care, The Manufacturer OR the Repair Agent. Shipping charges will apply to you in these instances.