For any returns, please contact us via the contact seller link in your Bunnings order confirmation email.
If you experience an issue with your purchase, please get in touch with us. We will review your concern and let you know whether the item can be returned, along with any instructions required for sending it back.
Once we receive the returned item, we will carry out an inspection to assess the issue. If the problem is confirmed, we’ll provide you with a suitable solution, such as a repair, replacement, or refund.
If, after inspection, we determine that a remedy is not applicable—such as in cases of misuse, failure to follow the manufacturer’s instructions, abnormal use, or lack of reasonable care—we will decline your claim.
Change of mind returns
At Lenster, we want you to be completely satisfied with your purchase. If you change your mind, you may return your goods within 30 days of receiving your order, provided the items are in their original, unused condition, suitable for resale, and include all original packaging, accessories, and tags. The customer is responsible for the risk and cost of returning the item, including postage. We recommend using a tracked service for your return.
If the returned goods do not meet the above criteria, the refund won’t be approved. Please note that returns requested after the 30-day period, or returns of open, used, or damaged items, will not be approved.