Lowest Price Policy^
Free delivery* with
4 hour Click & Collect
Easy in-store ReturnsKG Super Store
Our story begins more than a decade ago, when two Aussie co-workers decided to launch a side hustle business that would end up changing their lives. It has all started with a few products selling on eBay and gradually grew to become one of Australia’s leading direct to consumer, eCommerce business.
Till this day, KG is still an Australian owned and operated business, with an exceptional local Melbournian team, ready to assist you before and after every purchase you make.
We work directly with Australia’s leading brand suppliers, to bring you the best deals and the largest range of over 15,000 products delivered straight to your doorstep with a click of a button.
All of our orders are being dispatched daily from our Heatherton warehouse and fulfilled within 1 business day in order to minimise your waiting time as we know how eager you are to get your product ASAP
KG Super Store Shipping Policy
Where we ship\r
\r
We ship online purchases Australia wide.\r
\r
Handling Time\r
\r
All our orders have a 24 hour handling time.\r
\r
How long until I will get my order?\r
\r
Unless you live in a remote area, most orders take 2-7 business days to arrive to your destination, remote areas may take a little bit longer.\r
\r
Tracking information\r
\r
All our orders are fully trackable (excludes standard delivery products), you will receive tracking information via email once your order has been dispatched.\r
\r
Who do we use to ship with?\r
\r
For domestic orders, we use Australia Post for registered delivery and for express shipping for orders up to 21kg.\r
For orders over 21kg, we use Toll to deliver your order.
\r
We ship online purchases Australia wide.\r
\r
Handling Time\r
\r
All our orders have a 24 hour handling time.\r
\r
How long until I will get my order?\r
\r
Unless you live in a remote area, most orders take 2-7 business days to arrive to your destination, remote areas may take a little bit longer.\r
\r
Tracking information\r
\r
All our orders are fully trackable (excludes standard delivery products), you will receive tracking information via email once your order has been dispatched.\r
\r
Who do we use to ship with?\r
\r
For domestic orders, we use Australia Post for registered delivery and for express shipping for orders up to 21kg.\r
For orders over 21kg, we use Toll to deliver your order.
KG Super Store Return Policy
KG Superstore Returns & Warranty Policy
Change of Mind Returns
If you change your mind about your purchase, you may return the item within 30 days of delivery.
To be eligible for a Change of Mind return, the item must be:
• Unused and unopened.
• In its original packaging.
• Complete with all accessories, manuals, and components.
• In resalable condition.
Return postage costs are the responsibility of the customer. Original shipping charges (if any) are non-refundable.
For hygiene, health and safety reasons, bedding products including pillows, quilts, blankets, sheets, mattress toppers, mattress protectors and similar items cannot be returned once opened, used, assembled, installed, washed or removed from their original packaging unless a fault is confirmed.
This does not affect your rights under Australian Consumer Law where a product is faulty.
Faulty, Damaged, Missing or Incorrect Items
If there is an issue with your order, please contact us as soon as reasonably possible after becoming aware of it.
To help us assess the issue, we may request:
• Photos or videos.
• Product barcodes or serial numbers.
• Photos of packaging or shipping labels.
• Additional information relevant to the claim.
Customers should retain the item until the claim has been assessed and should not dispose of, alter, repair or destroy the item without our written approval, as this may prevent us from verifying and approving the claim.
Claims reported after an extended period may be more difficult to verify where evidence relating to the condition of the goods, packaging, delivery or handling is no longer available.
Assessment & Returns
By purchasing online, customers acknowledge that goods may need to be returned to facilitate assessment, verification and resolution of a claim.
Depending on the nature of the claim, we may provide troubleshooting assistance, replacement parts, a repair, replacement item, refund, or request that the item be returned for assessment.
In some cases, claims may need to be reviewed by the manufacturer, supplier, courier or warehouse before a resolution can be approved.
Where a return is required, return instructions will be provided. A request to return an item does not mean a claim has been denied or approved and forms part of the assessment process.
Items must not be returned without prior authorisation from KG.
Delivery & Returned Parcels
Tracking information is provided for all orders.
Customers are responsible for monitoring tracking updates and contacting us if they believe there is an issue with delivery.
If a parcel is returned due to non-collection, refusal of delivery, failure to monitor tracking updates, or incorrect delivery information being provided, any applicable return-to-sender and redelivery charges may be deducted from a refund or payable prior to redelivery.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy excludes, restricts or modifies any rights you may have under Australian Consumer Law.
Contact Us
If you require assistance with a return, warranty claim or damaged item, please contact our Customer Service Team and include your order number together with details of the issue.
Change of Mind Returns
If you change your mind about your purchase, you may return the item within 30 days of delivery.
To be eligible for a Change of Mind return, the item must be:
• Unused and unopened.
• In its original packaging.
• Complete with all accessories, manuals, and components.
• In resalable condition.
Return postage costs are the responsibility of the customer. Original shipping charges (if any) are non-refundable.
For hygiene, health and safety reasons, bedding products including pillows, quilts, blankets, sheets, mattress toppers, mattress protectors and similar items cannot be returned once opened, used, assembled, installed, washed or removed from their original packaging unless a fault is confirmed.
This does not affect your rights under Australian Consumer Law where a product is faulty.
Faulty, Damaged, Missing or Incorrect Items
If there is an issue with your order, please contact us as soon as reasonably possible after becoming aware of it.
To help us assess the issue, we may request:
• Photos or videos.
• Product barcodes or serial numbers.
• Photos of packaging or shipping labels.
• Additional information relevant to the claim.
Customers should retain the item until the claim has been assessed and should not dispose of, alter, repair or destroy the item without our written approval, as this may prevent us from verifying and approving the claim.
Claims reported after an extended period may be more difficult to verify where evidence relating to the condition of the goods, packaging, delivery or handling is no longer available.
Assessment & Returns
By purchasing online, customers acknowledge that goods may need to be returned to facilitate assessment, verification and resolution of a claim.
Depending on the nature of the claim, we may provide troubleshooting assistance, replacement parts, a repair, replacement item, refund, or request that the item be returned for assessment.
In some cases, claims may need to be reviewed by the manufacturer, supplier, courier or warehouse before a resolution can be approved.
Where a return is required, return instructions will be provided. A request to return an item does not mean a claim has been denied or approved and forms part of the assessment process.
Items must not be returned without prior authorisation from KG.
Delivery & Returned Parcels
Tracking information is provided for all orders.
Customers are responsible for monitoring tracking updates and contacting us if they believe there is an issue with delivery.
If a parcel is returned due to non-collection, refusal of delivery, failure to monitor tracking updates, or incorrect delivery information being provided, any applicable return-to-sender and redelivery charges may be deducted from a refund or payable prior to redelivery.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy excludes, restricts or modifies any rights you may have under Australian Consumer Law.
Contact Us
If you require assistance with a return, warranty claim or damaged item, please contact our Customer Service Team and include your order number together with details of the issue.