Lowest Price Policy^
Free delivery* with
4 hour Click & Collect
Easy in-store ReturnsKegLand
KegLand is your ultimate destination for enjoying fresh, pub-quality draught beer and cider at home, and for all your homebrewing needs. From compact kegerators and to some of the most advanced brewing equipment and accessories around, we've got everything to make your parties, BBQs, Friday nights, and brewing sessions truly epic. Join the KegLand Crew and elevate your home pouring and brewing experience today!
Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.
Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.
KegLand Shipping Policy
Shipping Methods and Costs
For smaller orders, we utilise Australia Post as our primary shipping provider. Larger orders may be shipped using Direct Freight, Toll, Star Track, or other reputable couriers.
Shipping costs are calculated based on the size and weight of the product, as well as the destination. You can view the shipping costs in your shopping cart before checkout.
All carton orders sent from KegLand are marked Authority to Leave. This helps avoid unnecessary delays in receiving your order if the delivery driver believes it is suitably safe to do so.
Dispatch and Delivery Timeframes
We strive to dispatch orders within 2 business days from the date of purchase. Estimated delivery times within Australia typically range from 2 to 7 business days, depending on your location.
Special Considerations for Large Items
Certain large items, such as multi-door kegerators, require special handling and cannot be shipped through standard methods.
These items may need to be shipped on a pallet and may require delivery to a business address for smooth handling. It is recommended to have a forklift available on-site for these deliveries. If a forklift is not available, an additional fee of approximately $75 (as of July 2020) will be charged for tailgate loading.
Delays and Non-Scanning Events
In rare instances where an item or carton(s) fails to scan at the courier's depot or experiences missed scanning events, KegLand will re-fund / re-send such goods with standard shipping after 10 business days of the last scanning event.
Please note that if the original invoice did not include express shipping, express shipping will not be provided for the re-sent items. If express shipping is required, the customer will be responsible for paying the price difference between standard and express shipping.
Keep in mind that certain items may not be eligible for express shipping due to their size or weight.
Signature Requirement
Please note that some shipments may require a signature upon delivery for security purposes. Ensure someone is available at the delivery address to sign for the package or provide an alternative address where someone can receive the shipment. The need for a signature will depend on the value or nature of the products and the chosen shipping method.
Customer Service Objectives
At KegLand, we prioritise exceptional customer service and quality products.
We strive to ensure that all products listed on our website are currently in stock and that pricing is accurate.
Standard delivery timeframes range from 2 to 7 business days. In the event that an ordered item is unavailable or we cannot fulfil your order, we will notify you within 2 business days to discuss alternative options such as back ordering or issuing a full refund.
Shipping Policy Updates
Please be advised that KegLand reserves the right to modify or update this shipping and delivery policy at any time, without prior notice.
For smaller orders, we utilise Australia Post as our primary shipping provider. Larger orders may be shipped using Direct Freight, Toll, Star Track, or other reputable couriers.
Shipping costs are calculated based on the size and weight of the product, as well as the destination. You can view the shipping costs in your shopping cart before checkout.
All carton orders sent from KegLand are marked Authority to Leave. This helps avoid unnecessary delays in receiving your order if the delivery driver believes it is suitably safe to do so.
Dispatch and Delivery Timeframes
We strive to dispatch orders within 2 business days from the date of purchase. Estimated delivery times within Australia typically range from 2 to 7 business days, depending on your location.
Special Considerations for Large Items
Certain large items, such as multi-door kegerators, require special handling and cannot be shipped through standard methods.
These items may need to be shipped on a pallet and may require delivery to a business address for smooth handling. It is recommended to have a forklift available on-site for these deliveries. If a forklift is not available, an additional fee of approximately $75 (as of July 2020) will be charged for tailgate loading.
Delays and Non-Scanning Events
In rare instances where an item or carton(s) fails to scan at the courier's depot or experiences missed scanning events, KegLand will re-fund / re-send such goods with standard shipping after 10 business days of the last scanning event.
Please note that if the original invoice did not include express shipping, express shipping will not be provided for the re-sent items. If express shipping is required, the customer will be responsible for paying the price difference between standard and express shipping.
Keep in mind that certain items may not be eligible for express shipping due to their size or weight.
Signature Requirement
Please note that some shipments may require a signature upon delivery for security purposes. Ensure someone is available at the delivery address to sign for the package or provide an alternative address where someone can receive the shipment. The need for a signature will depend on the value or nature of the products and the chosen shipping method.
Customer Service Objectives
At KegLand, we prioritise exceptional customer service and quality products.
We strive to ensure that all products listed on our website are currently in stock and that pricing is accurate.
Standard delivery timeframes range from 2 to 7 business days. In the event that an ordered item is unavailable or we cannot fulfil your order, we will notify you within 2 business days to discuss alternative options such as back ordering or issuing a full refund.
Shipping Policy Updates
Please be advised that KegLand reserves the right to modify or update this shipping and delivery policy at any time, without prior notice.
KegLand Return Policy
For any returns, please contact us via the contact seller link in your Bunnings order confirmation email.
Returns and Refunds: Procedure and Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, kindly contact us.
If you cannot organise freight back yourself, KegLand can organise return shipping back but it will come out of your refund if accepted.
Items sent back to us without first requesting a return will not be accepted.
Leaks and/or Lost Product
All gear supplied by KegLand must be tested thoroughly before use and maintained correctly over time. KegLand is not responsible for lost beer, beverages, liquid, gas or other consumables caused by leaks or faulty items. It is the job of the installer to thoroughly check hose joins, taps, seals, chillers and all other corresponding gear before leaving the system unattended or under pressure. All beer systems require maintenance and require periodic seal replacements etc. It is the user's ongoing role to make sure all fittings and fixtures are working correctly and maintain a good seal. If these checks have not been done properly and you are unsure whether everything is airtight, then please do not leave the equipment unattended or under pressure.
1.0 - Return for Refund - 30 Day Money Back Guarantee - Non-Defective Items
If you return the product to us because you have incorrectly purchased or simply did not need the product you can send it back to KegLand for a refund, less shipping. Normal processing times for these are 2 business days from receipt during normal periods.
The terms of this include:
1.1 The product must be returned in new, saleable condition and must not be used or abused. Also, it must be in its original packaging/unopened to be accepted.
1.2 The customer must pay the cost of the postage back to us.
1.3 The customer accepts that the original cost of postage has been spend and is non-refundable as it is not recoverable;
1.4 Returns cannot be accepted for consumables due to their inherent perishable nature. This applies to grain, hops, yeast and other ingredients that cannot be resold upon being returned.
If any of the above are not satisfied, KegLand reserve the right to not accept the return and return the items back to the customer or negotiate a partial refund (restocking fee).
2.0 - Faulty Product or Product not as Described.
In the event you have received an order from KegLand and it is not how it should be due to damage, poor quality, poor craftsmanship or otherwise, please contact KegLand through the official channels (email or phone) to make us aware as soon as possible.
Claims for the above will be handled in the following manners:
2.1 - Claims of faults within The First 7 Days
If a fault in the product has been identified within 7 days of receiving the goods and KegLand is made aware, the customer will be given the option to return to KegLand for a full refund on the product(s).
2.2 - Damage in transit within The First 7 Days
If an item is damaged in transit, KegLand must be made aware within the first 7 days of receiving the goods, the customer will be given the option to return to KegLand for a full refund on the product(s) or accept partial compensation at KegLands discretion. This applies to both wholesale account holders and normal retail customers.
2.3 - Glassware Damage in transit within The First 7 Days
If one or more glass items break in transit, KegLand must be made aware within the first 7 days of receiving the goods, the customer will be refunded the price of the glass item(s). This applies to both wholesale account holders and normal retail customers.
2.4 - Sending Replacement Parts
If the issue can be resolved by sending out replacement parts for the customer to resolve remotely, KegLand would normally prefer this and offer this as an option.
2.5 - Keep as-is at a Discount
If the customer is happy to keep the product as is the KegLand will offer the customer a discount to keep the goods. This amount calculated is normally calculated with reference to the costs and losses associated in returning the item and what will adequately resolve the situation to the customers satisfaction.
2.6 - Returns After 7 Days
If the fault in the product has been identified after 7 days, the product will need to be returned to KegLand Distribution for assessment. KegLand will assess the product in two business days (48 hours) for minor or major faults and will at their discretion make a decision to either repair, refund or replace the product if a minor fault is found. Major faults will be handled slightly differently on a case-by-case basis. If no fault can be replicated or identified, KegLand will proceed under section 5.4.
2.7 Refunds / Replacements
Refunds or replacements will only be issued once goods have been returned and received by our warehouse and assessed to be non-repairable. We cannot refund goods/or send replacement goods until the product being refunded/replaced has been received by our warehouse in good order.
Please note, if you persist and use a perishable or item after the defect becomes apparent, you waive your rights under these terms and conditions and accept the items as they are. We cannot return for either refund or replacement such items, including but not limited to hardware and consumables, such as grain (e.g not milled or measured correctly).
In the event we will need to get it posted back, we will take care of the delivery costs and bookings, but will require the customer to adequately package the item and for small items drop them in a post box or at the Australia Post office.
Please package all items to be returned as best as possible. If there is damage to items due to poor packaging, this will not be worn by KegLand.
3.0 Missing or incorrect items from your order.
In the event that your order is missing items or incorrect items, KegLand requires written notification (via email) within 7 days of the order being received. Photographic evidence of incorrect item / shipping labels and marked picking slip may be required. Further to this we always conduct a forensic review of our picking and packing CCTV footage to verify any and all claims of missing and incorrect items packed.
Please ensure that your order is checked as soon as it is received as KegLand will not be able to replace missing goods if the notification period has passed.
Items will be sent via the same shipping method as what was paid for on the invoice. e.g. If there are missing items from a pick up order, we will put the correct items into a pick up locker for a secondary collection. If items are purchased via Australia Post Express and are missing, the correct items would be sent via Australia Post Express.
Returns and Refunds: Procedure and Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, kindly contact us.
If you cannot organise freight back yourself, KegLand can organise return shipping back but it will come out of your refund if accepted.
Items sent back to us without first requesting a return will not be accepted.
Leaks and/or Lost Product
All gear supplied by KegLand must be tested thoroughly before use and maintained correctly over time. KegLand is not responsible for lost beer, beverages, liquid, gas or other consumables caused by leaks or faulty items. It is the job of the installer to thoroughly check hose joins, taps, seals, chillers and all other corresponding gear before leaving the system unattended or under pressure. All beer systems require maintenance and require periodic seal replacements etc. It is the user's ongoing role to make sure all fittings and fixtures are working correctly and maintain a good seal. If these checks have not been done properly and you are unsure whether everything is airtight, then please do not leave the equipment unattended or under pressure.
1.0 - Return for Refund - 30 Day Money Back Guarantee - Non-Defective Items
If you return the product to us because you have incorrectly purchased or simply did not need the product you can send it back to KegLand for a refund, less shipping. Normal processing times for these are 2 business days from receipt during normal periods.
The terms of this include:
1.1 The product must be returned in new, saleable condition and must not be used or abused. Also, it must be in its original packaging/unopened to be accepted.
1.2 The customer must pay the cost of the postage back to us.
1.3 The customer accepts that the original cost of postage has been spend and is non-refundable as it is not recoverable;
1.4 Returns cannot be accepted for consumables due to their inherent perishable nature. This applies to grain, hops, yeast and other ingredients that cannot be resold upon being returned.
If any of the above are not satisfied, KegLand reserve the right to not accept the return and return the items back to the customer or negotiate a partial refund (restocking fee).
2.0 - Faulty Product or Product not as Described.
In the event you have received an order from KegLand and it is not how it should be due to damage, poor quality, poor craftsmanship or otherwise, please contact KegLand through the official channels (email or phone) to make us aware as soon as possible.
Claims for the above will be handled in the following manners:
2.1 - Claims of faults within The First 7 Days
If a fault in the product has been identified within 7 days of receiving the goods and KegLand is made aware, the customer will be given the option to return to KegLand for a full refund on the product(s).
2.2 - Damage in transit within The First 7 Days
If an item is damaged in transit, KegLand must be made aware within the first 7 days of receiving the goods, the customer will be given the option to return to KegLand for a full refund on the product(s) or accept partial compensation at KegLands discretion. This applies to both wholesale account holders and normal retail customers.
2.3 - Glassware Damage in transit within The First 7 Days
If one or more glass items break in transit, KegLand must be made aware within the first 7 days of receiving the goods, the customer will be refunded the price of the glass item(s). This applies to both wholesale account holders and normal retail customers.
2.4 - Sending Replacement Parts
If the issue can be resolved by sending out replacement parts for the customer to resolve remotely, KegLand would normally prefer this and offer this as an option.
2.5 - Keep as-is at a Discount
If the customer is happy to keep the product as is the KegLand will offer the customer a discount to keep the goods. This amount calculated is normally calculated with reference to the costs and losses associated in returning the item and what will adequately resolve the situation to the customers satisfaction.
2.6 - Returns After 7 Days
If the fault in the product has been identified after 7 days, the product will need to be returned to KegLand Distribution for assessment. KegLand will assess the product in two business days (48 hours) for minor or major faults and will at their discretion make a decision to either repair, refund or replace the product if a minor fault is found. Major faults will be handled slightly differently on a case-by-case basis. If no fault can be replicated or identified, KegLand will proceed under section 5.4.
2.7 Refunds / Replacements
Refunds or replacements will only be issued once goods have been returned and received by our warehouse and assessed to be non-repairable. We cannot refund goods/or send replacement goods until the product being refunded/replaced has been received by our warehouse in good order.
Please note, if you persist and use a perishable or item after the defect becomes apparent, you waive your rights under these terms and conditions and accept the items as they are. We cannot return for either refund or replacement such items, including but not limited to hardware and consumables, such as grain (e.g not milled or measured correctly).
In the event we will need to get it posted back, we will take care of the delivery costs and bookings, but will require the customer to adequately package the item and for small items drop them in a post box or at the Australia Post office.
Please package all items to be returned as best as possible. If there is damage to items due to poor packaging, this will not be worn by KegLand.
3.0 Missing or incorrect items from your order.
In the event that your order is missing items or incorrect items, KegLand requires written notification (via email) within 7 days of the order being received. Photographic evidence of incorrect item / shipping labels and marked picking slip may be required. Further to this we always conduct a forensic review of our picking and packing CCTV footage to verify any and all claims of missing and incorrect items packed.
Please ensure that your order is checked as soon as it is received as KegLand will not be able to replace missing goods if the notification period has passed.
Items will be sent via the same shipping method as what was paid for on the invoice. e.g. If there are missing items from a pick up order, we will put the correct items into a pick up locker for a secondary collection. If items are purchased via Australia Post Express and are missing, the correct items would be sent via Australia Post Express.