ABOUT JD LIGHTING JD Lighting is Australia's leading lighting and fans retailer, with an unmatched selection of the best premium Australian and imported brands in the industry. Our expert team of lighting specialists are dedicated to bringing the best value and customer service for our customers, no matter their budget or where they are in Australia. Being one of the largest retail outlets in Australia, our showroom is poised to be the ultimate one-stop-shop for all your lighting and fan needs. New products are constantly released and displayed on a regular basis based on the latest innovation, design, and trends. We promise our customers need not look any further for the best lighting fixtures available, whatever their budget. Our history Australian owned and operated, JD Lighting began trading as just a small family business in 2010 with a vision; to be everyone’s favourite lighting store. Jack, his wife Angie, and his three boys Peter, Terry, and Chris set out with this vision and have created what has become one of the biggest nation-wide names in lighting. JD Lighting’s first official premise was a small modest retail store but that didn’t stop the team from dreaming big. With the goal to be the best in the industry, every JD staff member carries the motto that every customer should walk out of the door feeling completely satisfied and well-informed. It is this JD Promise that has propelled the company to strong growth year after year. What we are all about We strive to add a personal touch to our service, which is often an element that is ‘lost’ when a business grows larger in size. JD Lighting treats every staff member as they are a part of the JD family, working and growing together through both good times and tough times. Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.

What is your shipping policy?\nJD Lighting offers $11.50 Flat Rate Shipping* to most Metro Areas.\n\nIf your postcode does not fall within a metro area, Your total shipping charges will be automatically calculated during checkout prior to the completion of your order.\n\nWhat is a bulky item?\nBulky items are those with either a high weight or cubic volume. Bulky items are excluded from free shipping. If your cart contains non-bulky and bulky items, your cart will be calculated accordingly.\n\nWhen should I book an appointment with the electrician?\nWe understand that it is tempting to book your electrician well in advance. However, we strongly recommend holding off your electrician appointment until after you have received your order. This would allow for an adequate amount of time to ensure the contents of your order have arrived safely and to accommodate for any unexpected delay in shipping, which is unfortunately beyond our control.\n\nHow long does delivery take?\nDestination\tDelivery Timeframe\nQueensland\t3 - 7 business days\nVictoria\t 5 - 10 business days\nNew South Wales\t5 - 10 business days\nTasmania\t5 - 10 business days\nSouth Australia\t7 - 13 business days\nWestern Australia\t7 - 13 business days\nNorthern Territory\t7 - 13 business days\nAustralian Capital Territory\t7 - 13 business days\nPlease note:\n\nRegional areas will take longer for delivery.\nOrders placed on public holidays or sale periods may take extra 2 – 3 business days to process.\nOwing to the logistical difficulties in delivering to certain remote areas, we reserve the right to amend your order and/or make such order subject to additional terms and conditions.\n\nWhat shipping couriers do you use?\nWe use Australia Post, StarTrack & Aramex for all Australian orders, and most items will be dispatched within the specified time frame. Please allow for few more days in the event of poor weather or high traffic period such as public holidays. Your item’s may be left at your shipping address at the discretion of the driver at the time if it is safe to do so. In the event your item cannot be left, it usually will be carded in your letter box for you to arrange collection from your local post office\n.\nHow do I track my order and delivery status?\nOnce your order has been dispatched from our warehouse you will receive a shipping confirmation email from our shipping courier with tracking number and link to track your order online. Tracking information will be made available as soon as you receive this email.

For any returns or enquiries please contact us via the contact seller link in your Bunnings order confirmation email. Faulty Items If the item you have received is faulty, please contact us with a detailed description of the product fault, and a photo if possible. Incorrect Item / Damaged on Arrival If you have received an item that isn't what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery. Please do not dispose of the item until we've had a chance to chat with you! Change of Mind If you've had a change of heart about an item you have ordered, it is your responsibility to return it back to us unopened and unused and in the original packaging which must be in original saleable condition. Any delivery feea are non-refundable. If goods were shipped for free, the initial delivery fee will be deducted. The return for the product will be processed with a refund minus a 20% restocking fee for any products being returned or cancelled. Order Cancellations Customers who wish to cancel all or part of an order due to change of mind may do so within 12 hours of order placement. Once an order has been shipped, unfortunately it cannot be cancelled. After 12 hours of placement, the standard change of mind procedure above will be followed. The below conditions apply for your return: Any cost associated with returning change of mind items are at your expense. Your product(s) must be returned in its original condition, with the original packaging, having been unused and unopened. Please do not tape or stick any labels directly to the product packaging to avoid the risk of cosmetic damage and subsequent penalties to your refund value. Upon return, the product(s) will be assessed for re-sale, and we endeavour to have this process completed within 48 hours of return into our warehouse. If your claim is rejected, a valid reason will be provided with the option of either a partial store credit provided to you, or have your product returned to you at your cost.