ITEM specialises in high quality lounges and sofas designed for comfort, durability, and everyday living in Australian homes. We focus on offering well made sofas and lounges that are practical, comfortable & built to last, with designs that suit a wide range of interior styles.

Our range of lounges are carefully selected and manufactured using quality materials and solid construction methods. We prioritise strong internal frames, supportive cushioning, and durable upholstery to ensure our lounges and sofas are suitable for real family use, not just showroom display. Each piece is designed to provide long term comfort while maintaining its appearance over time.

We have been trading in the furniture industry for over 25 years, bringing extensive experience in sourcing and supplying lounges and sofas for the Australian market. Over this time, we have developed strong relationships with established manufacturers and suppliers who meet our quality expectations and produce superior furniture. This experience allows us to focus on consistent quality, reliable supply, and products that represent good long term value.

We service customers across the east coast of Australia and work with trusted delivery partners to ensure each lounge is delivered safely and on time.

Our aim is to help customers find comfortable, well made lounges and sofas they will enjoy for years to come

Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.

At ITEM.COM.AU, we aim to provide reliable and timely delivery across Australia.

1. Stock Availability
Only in-stock items available for immediate dispatch are listed on Bunnings Marketplace. We do not offer backorders or pre-orders.

2. Dispatch Timeframe
Orders are typically processed and dispatched within 2 business days of order confirmation, excluding weekends and public holidays.

3. Delivery Coverage
We currently deliver to mainland Australia only.

We do not deliver to:

4. PO Boxes
Offshore or barge-access locations
Delivery Timeframes
Estimated delivery time is generally 1–2 weeks from dispatch, depending on destination, courier performance, weather conditions, and other external factors.

All delivery timeframes are estimates only and not guaranteed.

Authority to Leave (ATL)
Authority to Leave (ATL) is not available for deliveries.

All deliveries require a signature unless otherwise arranged directly with the courier.

5. Delivery Issues
If a delivery attempt is unsuccessful, the courier may:

6. Attempt redelivery
Leave a delivery card with instructions
Redirect the parcel to a local collection point
Customers are responsible for tracking and following up using the provided tracking details.

We are not liable for delays caused by courier services or circumstances outside our reasonable control.

7. Order Cancellation Due to Logistics
In rare cases where delivery costs, courier constraints, or logistical limitations change significantly, we may cancel the order. In such cases, a full refund will be issued for all amounts paid.

8. Tracking Information
Tracking details will be provided via email once the order has been dispatched.

9. Contact
For all shipping enquiries, please contact us via the “Contact Seller” link in your Bunnings order confirmation email.

At ITEM.COM.AU, we are committed to ensuring our customers’ rights are protected in accordance with the Australian Consumer Law (ACL).

Consumer Guarantees (Australian Consumer Law)
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to:

A replacement or refund for a major failure
Compensation for any reasonably foreseeable loss or damage
Repair or replacement if goods fail to meet acceptable quality standards, where the issue does not amount to a major failure
These rights operate in addition to any voluntary policy offered by us.

Faulty, Damaged, or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect, please contact us via the “Contact Seller” link in your Bunnings order confirmation email.

Where your claim is assessed and confirmed, we will:

Provide a repair, replacement, or refund in accordance with Australian Consumer Law
Where applicable, cover reasonable return shipping costs
Work to resolve the issue as quickly as reasonably possible
Change of Mind
We do not offer returns or refunds for change of mind, including incorrect ordering or no longer wanting the item.

Orders may be cancelled prior to dispatch. Where a cancellation request is approved before dispatch, an administration fee of up to 25% of the order value may apply to cover processing and handling costs.

No cancellation fee will apply where a customer is entitled to a remedy under Australian Consumer Law.

How to Request a Return
All return, refund, or cancellation requests must be submitted via the “Contact Seller” link in your Bunnings order confirmation email.