Lowest Price Policy^
Free delivery* with
4 hour Click & Collect
Easy in-store ReturnsIQU Group Pty Ltd
Discover what makes the IQU Group, a genuine Australian company dedicated to providing the Australian mass market with affordable quality technology products.
Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.
Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.
IQU Group Pty Ltd Shipping Policy
We understand that when you order a product online, you would like it delivered as fast as possible. Our warehouse processes and dispatches orders within 1-2 business days from receiving a new order.
Delivery times will depend on your location and the size of product. Average delivery times range from 1-7 business days.
We're located in NSW, so if you're ordering from another state, your product may take longer to arrive. Rest assured we do everything possible to get your product to you safely & securely.
Delivery times will depend on your location and the size of product. Average delivery times range from 1-7 business days.
We're located in NSW, so if you're ordering from another state, your product may take longer to arrive. Rest assured we do everything possible to get your product to you safely & securely.
IQU Group Pty Ltd Return Policy
For any returns or enquiries please contact us via the contact seller link in your Bunnings order confirmation email.
Please contact our customer service team immediately if, you wish to make a warranty claim and require support for any product you have purchased.
WARRANTY RETURNS The products that we sell come with a minimum 12-month return-to-base manufacturer warranty. We recommend that you contact us by emailing our customer service team via the contact seller link in your Bunnings order confirmation email. Below you will find our Returns Process and Warranty Policy.
OUR RETURNS PROCESS Please follow this process to return a product to IQU Group:
1. Contact us via your order confirmation by selecting 'Contact Seller'. Provide the order and invoice numbers, product serial number and a description of the fault/return.
2. Our team will review your request and circumstances; we may also request some pictures or videos. Where a return is deemed appropriate, we will issue you an RA Number (Return Authorization Number) and instructions for return.
3. Once an RA number has been issued to you, you must return the product as instructed by our team within 7 days.
4. Once we have received the product, it will be processed as per the Warranty Policy. Please Note: · You will be responsible for any return postage costs. · The product will remain your responsibility until it has been received at the address supplied by our customer service team. We do not accept any liability for any loss or damage which may occur in transit. · You must make every effort to return an item in its original packaging, with all original accessories and documentation where possible. · The processing time of warranty claims is generally 1-2 weeks from when we receive the faulty unit. · The claim may result in a repair, new or refurbished replacement, or refund depending on manufacturer approval.
WARRANTY POLICY
1. For the purposes of this this policy: "Website" means this website owned and operated by Bunnings; and "Product" means any product sold by IQU Group on the Website;
2. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010 (Cth) (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
3. Nothing in these Terms and Conditions excludes, restricts, or modifies any consumer guarantee, right or remedy conferred on you by the ACL or any other applicable law that cannot be excluded, restricted, or modified by agreement.
4. If you have returned a Product to us: a) We will assess whether the Product has a fault and can be accepted as a warranty claim. b) We may be required to consult with the manufacturer or their repair agent to determine the fault and resolution. If we must send your product to the manufacturer or their repair agent, we will ask them to assess the product and provide their assessment within a reasonable timeframe. c) Where the assessment finds that there is no fault with the Product, or that the Product has been damaged due to use of the Product by you for a purpose for which it is not intended, outside its recommended parameters or specifications, or circumstances otherwise beyond our control, we may require, at our option, that you compensate us for any fees incurred by us in relation to the assessment. d) Once your Product assessment is completed, we will inform you whether your warranty claim is accepted, and whether we will repair, replace, or refund your Product.
5. Subject to clause 2, you acknowledge and agree that we are not the manufacturer or producer of any Product, and the only warranties offered in respect of a Product are those of the manufacturer.
6. If you return any Product capable of retaining user-generated data then we hereby give you notice that the repair of those goods may result in the loss of the data. Your data is not covered by any warranty. You are entirely responsible for any data on your device and should maintain a regular backup of the data. 8. Software problems including but not limited to corrupted system files or issues caused by viruses, Trojan horses, malicious and/or third-party software are not covered by any warranty, implied or explicit.
Please contact our customer service team immediately if, you wish to make a warranty claim and require support for any product you have purchased.
WARRANTY RETURNS The products that we sell come with a minimum 12-month return-to-base manufacturer warranty. We recommend that you contact us by emailing our customer service team via the contact seller link in your Bunnings order confirmation email. Below you will find our Returns Process and Warranty Policy.
OUR RETURNS PROCESS Please follow this process to return a product to IQU Group:
1. Contact us via your order confirmation by selecting 'Contact Seller'. Provide the order and invoice numbers, product serial number and a description of the fault/return.
2. Our team will review your request and circumstances; we may also request some pictures or videos. Where a return is deemed appropriate, we will issue you an RA Number (Return Authorization Number) and instructions for return.
3. Once an RA number has been issued to you, you must return the product as instructed by our team within 7 days.
4. Once we have received the product, it will be processed as per the Warranty Policy. Please Note: · You will be responsible for any return postage costs. · The product will remain your responsibility until it has been received at the address supplied by our customer service team. We do not accept any liability for any loss or damage which may occur in transit. · You must make every effort to return an item in its original packaging, with all original accessories and documentation where possible. · The processing time of warranty claims is generally 1-2 weeks from when we receive the faulty unit. · The claim may result in a repair, new or refurbished replacement, or refund depending on manufacturer approval.
WARRANTY POLICY
1. For the purposes of this this policy: "Website" means this website owned and operated by Bunnings; and "Product" means any product sold by IQU Group on the Website;
2. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010 (Cth) (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
3. Nothing in these Terms and Conditions excludes, restricts, or modifies any consumer guarantee, right or remedy conferred on you by the ACL or any other applicable law that cannot be excluded, restricted, or modified by agreement.
4. If you have returned a Product to us: a) We will assess whether the Product has a fault and can be accepted as a warranty claim. b) We may be required to consult with the manufacturer or their repair agent to determine the fault and resolution. If we must send your product to the manufacturer or their repair agent, we will ask them to assess the product and provide their assessment within a reasonable timeframe. c) Where the assessment finds that there is no fault with the Product, or that the Product has been damaged due to use of the Product by you for a purpose for which it is not intended, outside its recommended parameters or specifications, or circumstances otherwise beyond our control, we may require, at our option, that you compensate us for any fees incurred by us in relation to the assessment. d) Once your Product assessment is completed, we will inform you whether your warranty claim is accepted, and whether we will repair, replace, or refund your Product.
5. Subject to clause 2, you acknowledge and agree that we are not the manufacturer or producer of any Product, and the only warranties offered in respect of a Product are those of the manufacturer.
6. If you return any Product capable of retaining user-generated data then we hereby give you notice that the repair of those goods may result in the loss of the data. Your data is not covered by any warranty. You are entirely responsible for any data on your device and should maintain a regular backup of the data. 8. Software problems including but not limited to corrupted system files or issues caused by viruses, Trojan horses, malicious and/or third-party software are not covered by any warranty, implied or explicit.