Lowest Price Policy^
Free delivery* with
4 hour Click & Collect
Easy in-store ReturnsHallams Home
We are an Australian family-owned business focused on furniture for 11 years. We have warehouses and showrooms in Melbourne and Sydney. The Hallams Home team works hard to delight every customer with affordable, high-quality furniture designs.
Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.
Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.
Hallams Home Shipping Policy
Most orders are shipped directly from our warehouse by regular courier delivery partners. Delivery charges apply.
When your items leave the warehouse, you’ll get a email with a tracking link. Tracking updates can take up to 2 days to update accurately.
Once you’ve received an email or SMS that your items are in transit, please allow:
Metro delivery: Within 3-10 business days
Regional delivery: 7 – 15 business days
Remote delivery: Within 21 business days
Selection of a date and/or time of delivery is unavailable with regular courier delivery. We’ll try to send all products from the same order in one delivery, but it is the delivery drivers’ decision as to how multiple items will be delivered.
Additional orders will incur separate shipping costs and delivery.
Authority to leave is required to allow a contactless delivery without signature. The courier will leave the package unattended at your address only if there is a secure location available (as deemed by the courier). In the event the courier believes the location is not secure, they will not leave the package unattended and a re-delivery or collection from a courier depot will need to be arranged. Please note there may be additional re-delivery fees payable by the customer.
Due to Australian Occupational Health and Safety regulations, we are only able to guarantee delivery to the front door or garage on the ground floor. This includes, but is not limited to, steps that are immediately outside the premises which must be climbed to gain access to the property.
According to 3rd Party Courier’s delivery policy, the driver is not allowed to carry any items into customers’ properties such as units, business buildings or any other flat buildings which are in upper levels. Please note that the proposed delivery time is taken for whole day and extra charge will be included if special arrangement for delivery is requested.
We kindly ask that you arrange people who can accept delivery.
Damaged / Faulty item / Missing Parts
If an item arrives damaged / faulty or missing any parts you are required to notify us within 5 working days.
In addition to a detailed description, you are required to provide images (or a short video clip if more appropriate) of the damage /fault.
Please retain the original packaging so you can repack the item for return otherwise you will need to obtain your own packaging in the case you have disposed of it.?
It is the Customers responsibility that the items are returned sufficiently packaged in as near condition as they were delivered to prevent any further damage whilst the returned goods are in transit. We Reserve the right to withhold a portion of your refund should additional damage be caused due to improper wrapping.
Once assessed and approved by our customer service team, you will be contacted with a solution. In most of cases, we will offer remedies depend upon the circumstances.
Send replace parts of the product (subject to availability)
Offer a partial or full store credit voucher or refund
Replacements will not be provided if products are being misused, mishandled, mistakenly installed or damaged during installation. Although most of our customers manage to install their flat pack furniture themselves, we strongly advise that you use a qualified tradesman to install flat pack furniture, especially if you have never had previous experience with flat packs.
Customers are responsible for following any instructions and any advice given by the manufacturers.
Please do not attempt to return the item/s without our approval. If you decide to return non damaged items of your order, then our return policy will apply for those items.
When it is requested that a faulty/ damaged item be returned, you must repack the item sufficiently in the condition as when received with all components and contents including any hardware or installation manuals that were provided. If you don’t have the original packaging, then you may repack the item using your own packaging.
If the item has been assembled or has been partially assembled after delivery then it would have to be dismantled and sufficiently repacked so it can be returned.
In most cases we will provide you with a return label to print and attach to the packaging for our courier to collect.
Failed Delivery Attempt/ Return to Sender
If your order is returned to us due to a Refused Delivery, Incorrect Address Supplied, Insufficient address supplied, we reserve the right to charge a redelivery fee.
When your items leave the warehouse, you’ll get a email with a tracking link. Tracking updates can take up to 2 days to update accurately.
Once you’ve received an email or SMS that your items are in transit, please allow:
Metro delivery: Within 3-10 business days
Regional delivery: 7 – 15 business days
Remote delivery: Within 21 business days
Selection of a date and/or time of delivery is unavailable with regular courier delivery. We’ll try to send all products from the same order in one delivery, but it is the delivery drivers’ decision as to how multiple items will be delivered.
Additional orders will incur separate shipping costs and delivery.
Authority to leave is required to allow a contactless delivery without signature. The courier will leave the package unattended at your address only if there is a secure location available (as deemed by the courier). In the event the courier believes the location is not secure, they will not leave the package unattended and a re-delivery or collection from a courier depot will need to be arranged. Please note there may be additional re-delivery fees payable by the customer.
Due to Australian Occupational Health and Safety regulations, we are only able to guarantee delivery to the front door or garage on the ground floor. This includes, but is not limited to, steps that are immediately outside the premises which must be climbed to gain access to the property.
According to 3rd Party Courier’s delivery policy, the driver is not allowed to carry any items into customers’ properties such as units, business buildings or any other flat buildings which are in upper levels. Please note that the proposed delivery time is taken for whole day and extra charge will be included if special arrangement for delivery is requested.
We kindly ask that you arrange people who can accept delivery.
Damaged / Faulty item / Missing Parts
If an item arrives damaged / faulty or missing any parts you are required to notify us within 5 working days.
In addition to a detailed description, you are required to provide images (or a short video clip if more appropriate) of the damage /fault.
Please retain the original packaging so you can repack the item for return otherwise you will need to obtain your own packaging in the case you have disposed of it.?
It is the Customers responsibility that the items are returned sufficiently packaged in as near condition as they were delivered to prevent any further damage whilst the returned goods are in transit. We Reserve the right to withhold a portion of your refund should additional damage be caused due to improper wrapping.
Once assessed and approved by our customer service team, you will be contacted with a solution. In most of cases, we will offer remedies depend upon the circumstances.
Send replace parts of the product (subject to availability)
Offer a partial or full store credit voucher or refund
Replacements will not be provided if products are being misused, mishandled, mistakenly installed or damaged during installation. Although most of our customers manage to install their flat pack furniture themselves, we strongly advise that you use a qualified tradesman to install flat pack furniture, especially if you have never had previous experience with flat packs.
Customers are responsible for following any instructions and any advice given by the manufacturers.
Please do not attempt to return the item/s without our approval. If you decide to return non damaged items of your order, then our return policy will apply for those items.
When it is requested that a faulty/ damaged item be returned, you must repack the item sufficiently in the condition as when received with all components and contents including any hardware or installation manuals that were provided. If you don’t have the original packaging, then you may repack the item using your own packaging.
If the item has been assembled or has been partially assembled after delivery then it would have to be dismantled and sufficiently repacked so it can be returned.
In most cases we will provide you with a return label to print and attach to the packaging for our courier to collect.
Failed Delivery Attempt/ Return to Sender
If your order is returned to us due to a Refused Delivery, Incorrect Address Supplied, Insufficient address supplied, we reserve the right to charge a redelivery fee.
Hallams Home Return Policy
For any returns or enquiries please contact us via the contact seller link in your Bunnings order confirmation email.
30 Day Returns Policy
If you change your mind, you may return it to us within 30 days from received date.
You will be responsible for the actual shipping costs to facilitate a return (This includes the costs of shipping the item to you in the first place and the cost of shipping back to us).
Items returned must be in ‘re-saleable’ condition. This means you have not used, assembled, damaged. Please return items in their original packaging. If you can’t return an item in its original packaging, a restocking fee will apply from 10% up to 20% of the purchase price.
Please contact us with your order detail and we will arrange the return for you.
Non-returnable items excluded from all change of mind returns include:
Mattress
Floor stock/ Display stock
Assembled or partially assembled flat pack furniture.
Colour/Image Disclaimer
The information provided on this website is for general information purposes and use only. Every endeavour is made to keep the product information complete and correct, however the customer is responsible for ensuring the product they purchase is suitable for their specific requirements. For personalised service and recommendations, please contact us via email or telephone. Please note any advice given by our staff will be based on the information provided at the time by the customer and therefore we will only be responsible for correct advice per that information, not the actual situation.
Despite every effort to provide accurate images of each product’s colour and design, actual colours and design may vary slightly, due to different device screen settings, the lighting in the installation location, slight differences in product finishes over time and other factors. We will not accept responsibility for any colour or design differences that are not factory faults. In purchasing from us, you agree to accept the small risk that there will be a slight variation between the actual colour and design, and the representation on our website. In addition, please be aware that colours and textured finishes often vary between manufacturers; for example slightly different shades of ‘White’, different degrees of shininess, and different looks and feel for ‘leather’ material.
Any returns for a product due to customer dissatisfaction with a finish (that is not a fault) will need to comply with our change of mind returns policy
Refund Information
Refunds generally take 3-5 Business days to process upon confirmation of item/s being returned to us. We will notify you once the refund has been processed.
Please allow an additional 5 business days on top for your financial institution to process it. Refunds will only be made back to the original payment method used.
Warranty Policy
All Products come with a 12-month warranty unless stated otherwise. Refer to the product listing for warranty period.
If a product is replaced under warranty, the replaced product warranty will expire on the same date as the original.
To make a claim, please contact us. You will be asked to provide a copy of your tax invoice. You need to also describe the problem precisely and provide evidence to support your claim (Video, Images.)
Cancelled Orders
You may cancel an order. However, we are unable to cancel an order if it has already been shipped.
30 Day Returns Policy
If you change your mind, you may return it to us within 30 days from received date.
You will be responsible for the actual shipping costs to facilitate a return (This includes the costs of shipping the item to you in the first place and the cost of shipping back to us).
Items returned must be in ‘re-saleable’ condition. This means you have not used, assembled, damaged. Please return items in their original packaging. If you can’t return an item in its original packaging, a restocking fee will apply from 10% up to 20% of the purchase price.
Please contact us with your order detail and we will arrange the return for you.
Non-returnable items excluded from all change of mind returns include:
Mattress
Floor stock/ Display stock
Assembled or partially assembled flat pack furniture.
Colour/Image Disclaimer
The information provided on this website is for general information purposes and use only. Every endeavour is made to keep the product information complete and correct, however the customer is responsible for ensuring the product they purchase is suitable for their specific requirements. For personalised service and recommendations, please contact us via email or telephone. Please note any advice given by our staff will be based on the information provided at the time by the customer and therefore we will only be responsible for correct advice per that information, not the actual situation.
Despite every effort to provide accurate images of each product’s colour and design, actual colours and design may vary slightly, due to different device screen settings, the lighting in the installation location, slight differences in product finishes over time and other factors. We will not accept responsibility for any colour or design differences that are not factory faults. In purchasing from us, you agree to accept the small risk that there will be a slight variation between the actual colour and design, and the representation on our website. In addition, please be aware that colours and textured finishes often vary between manufacturers; for example slightly different shades of ‘White’, different degrees of shininess, and different looks and feel for ‘leather’ material.
Any returns for a product due to customer dissatisfaction with a finish (that is not a fault) will need to comply with our change of mind returns policy
Refund Information
Refunds generally take 3-5 Business days to process upon confirmation of item/s being returned to us. We will notify you once the refund has been processed.
Please allow an additional 5 business days on top for your financial institution to process it. Refunds will only be made back to the original payment method used.
Warranty Policy
All Products come with a 12-month warranty unless stated otherwise. Refer to the product listing for warranty period.
If a product is replaced under warranty, the replaced product warranty will expire on the same date as the original.
To make a claim, please contact us. You will be asked to provide a copy of your tax invoice. You need to also describe the problem precisely and provide evidence to support your claim (Video, Images.)
Cancelled Orders
You may cancel an order. However, we are unable to cancel an order if it has already been shipped.