Lowest Price Policy^
Free delivery* with
4 hour Click & Collect
Easy in-store ReturnsGodfreys
For over 90 years, Godfreys has proudly been Australia and New Zealand’s leading vacuum and cleaning experts — a milestone that deserves a celebration! From humble beginnings and with continued dedication from our founders and past and present team members, Godfreys has grown into an iconic household name.
In 1931 — a time when door-to-door salesmen sold vacuums — founder Godfrey Cohen bought 30 vacuum cleaners from the newspaper auction columns for $50 (the equivalent of about $2,300 today) and convinced his father to give him some window space in the family’s furniture shop. This was the birth of Godfreys and a new way to sell vacuums to the public. The deal was sealed with a handshake between business partner John Johnston, and the first Godfreys store opened its doors in Melbourne’s historic Prahran Market.
After going into Voluntary Administration, Godfreys Closed business and retail store operation in May 2024.
In June 2024, Future Innovation Holdings P/L acquired the Godfreys & Godfreys Commercial brands and assets to reestablish a new Online and Wholesale business model that brings back this iconic brand back to life.
Alongside an extensive range of vacuum cleaners from its iconic brands such as, Wertheim, Sauber, i-Vac, Pullman and Optim, Godfreys offers a variety of top-notch cleaning solutions including steam mops, carpet shampooers, hard floor cleaners, and various floor care equipment. We continue to lead the market through innovation and plenty of good old-fashioned hard work.
Godfreys continues to provide customers with top-of-the-range products from great brands, along with professional advice and extensive services that meet all cleaning needs. From offering a diverse range of cleaning solutions to providing comprehensive after-purchase support — everything we do is aimed at making our customers’ lives easier, and most importantly, cleaner!
Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.
In 1931 — a time when door-to-door salesmen sold vacuums — founder Godfrey Cohen bought 30 vacuum cleaners from the newspaper auction columns for $50 (the equivalent of about $2,300 today) and convinced his father to give him some window space in the family’s furniture shop. This was the birth of Godfreys and a new way to sell vacuums to the public. The deal was sealed with a handshake between business partner John Johnston, and the first Godfreys store opened its doors in Melbourne’s historic Prahran Market.
After going into Voluntary Administration, Godfreys Closed business and retail store operation in May 2024.
In June 2024, Future Innovation Holdings P/L acquired the Godfreys & Godfreys Commercial brands and assets to reestablish a new Online and Wholesale business model that brings back this iconic brand back to life.
Alongside an extensive range of vacuum cleaners from its iconic brands such as, Wertheim, Sauber, i-Vac, Pullman and Optim, Godfreys offers a variety of top-notch cleaning solutions including steam mops, carpet shampooers, hard floor cleaners, and various floor care equipment. We continue to lead the market through innovation and plenty of good old-fashioned hard work.
Godfreys continues to provide customers with top-of-the-range products from great brands, along with professional advice and extensive services that meet all cleaning needs. From offering a diverse range of cleaning solutions to providing comprehensive after-purchase support — everything we do is aimed at making our customers’ lives easier, and most importantly, cleaner!
Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.
Godfreys Shipping Policy
How much will my delivery cost?
No matter where you live in Australia*, our delivery service charges are as follows:
For orders with a total spend of $100 or less, a flat delivery rate of $15.95 applies.
These charges apply to everything on this website, including vacuum cleaners, vacuum bags, and accessories.
'Total spend' includes all products and services purchased in a single online transaction, excluding freight costs.
*Please note we do not deliver to PO boxes. Orders to Thursday Island, Christmas Island, and King Island may incur additional freight charges. Please contact us for more information
How long will my order take to arrive?
Below is an approximate guide to delivery times once your online order has been dispatched. We aim to dispatch all orders within 2 business days of receiving them wherever possible.
All online orders are dispatched from our warehouse, not from local stores. Our estimated delivery times reflect this.
Note: Please allow extra time for delivery around public holidays and delivery to remote areas.
If you haven’t received your online order or you have any questions about an order that you have placed, please contact us and we’ll get on the case straight away.
Do I have to be home to sign for my delivery?
By default, we dispatch all online orders through registered post with tracking requiring a signature on delivery. This helps us ensure your order arrives safely at your address and is not lost when the order is left at the delivery address. If nobody is home at the time of delivery, your order will be taken to the nearest post office or drop-off location for you to collect.
No matter where you live in Australia*, our delivery service charges are as follows:
For orders with a total spend of $100 or less, a flat delivery rate of $15.95 applies.
These charges apply to everything on this website, including vacuum cleaners, vacuum bags, and accessories.
'Total spend' includes all products and services purchased in a single online transaction, excluding freight costs.
*Please note we do not deliver to PO boxes. Orders to Thursday Island, Christmas Island, and King Island may incur additional freight charges. Please contact us for more information
How long will my order take to arrive?
Below is an approximate guide to delivery times once your online order has been dispatched. We aim to dispatch all orders within 2 business days of receiving them wherever possible.
All online orders are dispatched from our warehouse, not from local stores. Our estimated delivery times reflect this.
Note: Please allow extra time for delivery around public holidays and delivery to remote areas.
If you haven’t received your online order or you have any questions about an order that you have placed, please contact us and we’ll get on the case straight away.
Do I have to be home to sign for my delivery?
By default, we dispatch all online orders through registered post with tracking requiring a signature on delivery. This helps us ensure your order arrives safely at your address and is not lost when the order is left at the delivery address. If nobody is home at the time of delivery, your order will be taken to the nearest post office or drop-off location for you to collect.
Godfreys Return Policy
Important Notice: The following policies apply only to purchases made on or after 14th June 2024. For purchases made prior to this date, different terms and conditions will apply. Please contact our Customer Service team for more information regarding returns, refunds, and warranties on purchases made before 14th June 2024.
Godfreys will, upon return of a product, offer you a refund, repair or exchange within a reasonable time in accordance with the Competition and Consumer Act 2010 (Cth). Refunds, repairs and exchanges will only be offered if you are able to provide a receipt or other satisfactory proof of purchase and if:
* A product is damaged or faulty through no fault of your own (provided you were not aware or made aware of the defects prior to purchase) and you can provide evidence of the damage/fault;
* A product is not fit for its normal purpose; or
* Incorrect goods were supplied.
Change of Mind Returns for Online Orders
If you simply change your mind for an online purchase, and the product(s) are unopened and still in their original packaging, you may return them to our warehouse within 30 days of purchase at your own cost for a full refund. Please note your refund excludes any original shipping charges that you may have incurred on your original purchase. You must also provide proof of purchase. To organise a return, please contact our Customer Service team via the Warranty Claim Portal
Goods Damaged in Transit
If any part of your order arrives damaged, please contact our Customer Service team as soon as you can. If an order arrives damaged, we will arrange either a replacement or refund as well as arrange collection of the damaged product. Please note we may require evidence of the damage to the product(s). Claims must be submitted within 2 days of receiving your item. Failure to do so may result in your claim being denied.
Refunds
All approved refunds will be processed by the Godfreys Support Office in Melbourne. We endeavour to process all refunds within 7 business days of approval. To enquire about returning an online order from Godfreys, please contact our friendly Customer Service team.
Nothing contained in this warranty is intended to restrict, modify or exclude the operation of any of the provisions contained in Part 3-2 of the Australian Consumer Law or any similar legislation or substituted amendment, including provisions allowing for refunds for defective goods.
Defective Product
You have rights under Australian Law if the product you bought has a defect. Those rights are summarised below or available via the ACCC website.
If the product has a minor defect, Godfreys may choose:
* Refund
* Replacement with identical product, or
* Repair
If the product has a major defect, you may choose either:
* Refund
* Replacement with identical product or product of similar value, or
* Repair
A major defect is where a product:
* Has a problem that would have stopped you from buying the item if you had known about it
* Is unsafe
* Is significantly different from the sample or description shown to you, or
* Doesn't do what the product or Godfreys (including sales staff) said it would.
If you agree to a repair of a product with a major defect, you are still entitled to refund or replacement at any time. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
Exclusions and Qualifications
Godfreys is not obliged to repair or accept the return of any product if:
* The defect was caused by your misuse - you were aware of the defect or did not notice an obvious defect before purchase
* You have thrown away, destroyed, lost or damaged the product
* You’re unable to provide reasonable proof of purchase (e.g. receipt, lay-by agreement, receipt number, credit card statement, completed warranty card, warranty number linked to online warranty scheme)
* The period of time since purchase of the product is longer than the product could be reasonably expected to remain defect-free.
How to Claim a Warranty
A warranty or defective product claim can be made through the website via our warranty portal.
* You must provide to Godfreys proof of purchase by you of the product to make a warranty claim.
* Repairs or replacement of products will only occur after evaluation by a qualified Godfreys technician or an authorised technician from a manufacturer or associated company in order to confirm if a product is defective.
* You may be asked to drop your item off at one of our authorised repair agents or we may choose to have this collected.
* We will process your warranty claim as quickly as possible. Godfreys will attempt to dispatch any repaired or replacement product to you within 7 days of receipt of any defective product from you, provided that you have given Godfreys proof of purchase, the parts required for repair are available or a replacement product is available (as the case may be).
ITEM RETURN
If necessary your item may need to be returned. Smaller items are typically returned via a prepaid Australia Post label, while large items will be collected by courier or our repair agents. Large items will need to be suitably packaged for transit prior to return. We strongly recommend that you keep your original packaging to assist in this returns process.
TECHNICAL ASSESSMENT
Your item will be assessed by our technicians. While we endeavour to complete all assessments as quickly as possible, we request that you allow up to 10 business days once we have received the item.
REPAIR OR REPLACEMENT
We will repair your product where possible and may need to order parts that are required to complete this. We will replace the product if necessary. Depending on the nature of the fault, you may be entitled to a refund or a replacement.
RETURN DELIVERY
We will deliver any repaired items back to you or arrange a replacement if necessary. If a refund is to be issued, this will be completed by reversing the original transaction. The faulty item will become the property of Godfreys.
Servicing & Repairs
Keeping your cleaning equipment performaing at its best is important to us. Whether your product is under warranty or requires a paid repair or service we can assist you.
Godfrey’s only provides repairs, servicing and support for its own brands:
* Wertheim
* Sauber
* I-Vac
* Optim
* Work Hero
* Pullman
* Pullman Advance
Please contact our customer service team to help with your request.
For any returns or enquiries, please contact us via the contact seller link in your Bunnings order confirmation email.
Godfreys will, upon return of a product, offer you a refund, repair or exchange within a reasonable time in accordance with the Competition and Consumer Act 2010 (Cth). Refunds, repairs and exchanges will only be offered if you are able to provide a receipt or other satisfactory proof of purchase and if:
* A product is damaged or faulty through no fault of your own (provided you were not aware or made aware of the defects prior to purchase) and you can provide evidence of the damage/fault;
* A product is not fit for its normal purpose; or
* Incorrect goods were supplied.
Change of Mind Returns for Online Orders
If you simply change your mind for an online purchase, and the product(s) are unopened and still in their original packaging, you may return them to our warehouse within 30 days of purchase at your own cost for a full refund. Please note your refund excludes any original shipping charges that you may have incurred on your original purchase. You must also provide proof of purchase. To organise a return, please contact our Customer Service team via the Warranty Claim Portal
Goods Damaged in Transit
If any part of your order arrives damaged, please contact our Customer Service team as soon as you can. If an order arrives damaged, we will arrange either a replacement or refund as well as arrange collection of the damaged product. Please note we may require evidence of the damage to the product(s). Claims must be submitted within 2 days of receiving your item. Failure to do so may result in your claim being denied.
Refunds
All approved refunds will be processed by the Godfreys Support Office in Melbourne. We endeavour to process all refunds within 7 business days of approval. To enquire about returning an online order from Godfreys, please contact our friendly Customer Service team.
Nothing contained in this warranty is intended to restrict, modify or exclude the operation of any of the provisions contained in Part 3-2 of the Australian Consumer Law or any similar legislation or substituted amendment, including provisions allowing for refunds for defective goods.
Defective Product
You have rights under Australian Law if the product you bought has a defect. Those rights are summarised below or available via the ACCC website.
If the product has a minor defect, Godfreys may choose:
* Refund
* Replacement with identical product, or
* Repair
If the product has a major defect, you may choose either:
* Refund
* Replacement with identical product or product of similar value, or
* Repair
A major defect is where a product:
* Has a problem that would have stopped you from buying the item if you had known about it
* Is unsafe
* Is significantly different from the sample or description shown to you, or
* Doesn't do what the product or Godfreys (including sales staff) said it would.
If you agree to a repair of a product with a major defect, you are still entitled to refund or replacement at any time. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
Exclusions and Qualifications
Godfreys is not obliged to repair or accept the return of any product if:
* The defect was caused by your misuse - you were aware of the defect or did not notice an obvious defect before purchase
* You have thrown away, destroyed, lost or damaged the product
* You’re unable to provide reasonable proof of purchase (e.g. receipt, lay-by agreement, receipt number, credit card statement, completed warranty card, warranty number linked to online warranty scheme)
* The period of time since purchase of the product is longer than the product could be reasonably expected to remain defect-free.
How to Claim a Warranty
A warranty or defective product claim can be made through the website via our warranty portal.
* You must provide to Godfreys proof of purchase by you of the product to make a warranty claim.
* Repairs or replacement of products will only occur after evaluation by a qualified Godfreys technician or an authorised technician from a manufacturer or associated company in order to confirm if a product is defective.
* You may be asked to drop your item off at one of our authorised repair agents or we may choose to have this collected.
* We will process your warranty claim as quickly as possible. Godfreys will attempt to dispatch any repaired or replacement product to you within 7 days of receipt of any defective product from you, provided that you have given Godfreys proof of purchase, the parts required for repair are available or a replacement product is available (as the case may be).
ITEM RETURN
If necessary your item may need to be returned. Smaller items are typically returned via a prepaid Australia Post label, while large items will be collected by courier or our repair agents. Large items will need to be suitably packaged for transit prior to return. We strongly recommend that you keep your original packaging to assist in this returns process.
TECHNICAL ASSESSMENT
Your item will be assessed by our technicians. While we endeavour to complete all assessments as quickly as possible, we request that you allow up to 10 business days once we have received the item.
REPAIR OR REPLACEMENT
We will repair your product where possible and may need to order parts that are required to complete this. We will replace the product if necessary. Depending on the nature of the fault, you may be entitled to a refund or a replacement.
RETURN DELIVERY
We will deliver any repaired items back to you or arrange a replacement if necessary. If a refund is to be issued, this will be completed by reversing the original transaction. The faulty item will become the property of Godfreys.
Servicing & Repairs
Keeping your cleaning equipment performaing at its best is important to us. Whether your product is under warranty or requires a paid repair or service we can assist you.
Godfrey’s only provides repairs, servicing and support for its own brands:
* Wertheim
* Sauber
* I-Vac
* Optim
* Work Hero
* Pullman
* Pullman Advance
Please contact our customer service team to help with your request.
For any returns or enquiries, please contact us via the contact seller link in your Bunnings order confirmation email.