Gift Playground is Australian owned and operated, based out of Melbourne. With online shopping becoming more substantial every day, we realise that it is difficult for our retail partners to distribute everything we developed. Therefore, we want to offer to our greatest asset, you the consumer, a chance to buy some of the greatest gifts that we have found and developed through many years of experience and extensive travel throughout the world. I believe we have the greatest job in the world. It really helps that we love what we do. We love to find a great gift and we want to give you, our customer, the experience and the memories that come with it. Enjoy the Gift Playground ride and find a gift that will delight. The Gift Playground Team x Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.

For Gift Playground purchases made through Bunnings Marketplace, orders are processed and dispatched within 2 business days of the order being placed. Delivery can take 3-10 working days, and additional time can be required for orders to remote areas.

We ship with Direct Freight Express and Australia Post. You will receive your tracking number once the item is ready to leave our warehouse. Please note it can take 12-24 hours to become active. Please contact us if you need assistance tracking your item by clicking on the Contact Seller link located within your original order confirmation email or calling us on 1800 316 917.

Item doesn't fit or you don't like the colour? If you are not happy with your item for whatever reason, you are welcome to return it to us for a refund or exchange it. All we request is that the products are sent back in the original packing and the goods are in the same unused and re-sellable condition as when you received them. For refunds, please contact us by clicking on the Contact Seller link located within your original order confirmation email. Please let us know within 14 days and we will arrange the return/exchange with you. Please note the following:

• Be sure you are happy with the item as once used, returns cannot be accepted.
• Special promotional items that are not defective cannot be returned or exchanged. We ask that you choose carefully before purchasing these items.
• You are responsible for return shipping charges.
• Ensure the item is securely packaged for return transit as originally received. We are not responsible for items lost or damaged in return shipping.

Received an item that is faulty or defective when it has been delivered? If you receive a faulty or defective product from us, please contact us via clicking on the Contact Seller link, located within your original order confirmation email before sending us back the goods, stating what the fault is. For issues minor and major, we will require you to return the faulty product to us for inspection. You will need to cover the return postage cost. For minor product faults, we can choose to: repair, replacement or refund For major problems, the consumer can choose: refund or replacement Minor issues include manufacturing faults which lead to the product being only partially functional and is repairable within a reasonable timeframe. Major issues are when the product is unfit for purpose and non-repairable. Timeframe:Please allow for up to 2 weeks for us for inspection and subsequent solution.