Lowest Price Policy^
Free delivery* with
4 hour Click & Collect
Easy in-store ReturnsCool Bowl
CoolBowl™? is the first ever refrigerated dog water bowl that maintains cool and refreshing water for your pet all day long!
Bunnings Lowest Prices Policy and Price Guaranteed does not apply to products sold directly by Bunnings Trusted Sellers.
Bunnings Lowest Prices Policy and Price Guaranteed does not apply to products sold directly by Bunnings Trusted Sellers.
Cool Bowl Shipping Policy
Thank you for visiting and shopping at CoolBowl (JJ Partners). The following information sets out the terms and conditions that constitute our Shipping Policy.
1. Processing your Order
An email confirmation is sent to your email address after placing your order. Please keep this email as proof of your purchase.
2. Shipment Processing Time
Processing time refers to the time it takes for us to prepare your order for shipping.
After your payment is authorised and verified, all orders are processed within 5 business days. We will contact you if, for some reason, there are any delays.
3. Shipment Locations
CoolBowl ships domestically Australia wide, as well as internationally to NZ, USA, Canada, UK, Europe, Singapore, Hong Kong, Malaysia, Japan and South Korea. If you have a question about domestic or international deliveries, please contact us via the contact seller link in your Bunnings order confirmation email.
4. Shipment rates and delivery estimates
We endeavour to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time.
Unless there are exceptional circumstances, we make every effort to fulfil your order.
Please note:
(i) Business day means Monday to Friday, except holidays.
(ii) Orders are not shipped or delivered on weekends or holidays.
(iii) Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
(iv) We will not be responsible for wrong shipping address if you provide incorrect information.
5. Tracking Options
CoolBowl aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.
All orders delivered within Australia automatically have tracking.
International orders are sent using Sendle. This service comes with tracking and your tracking number will be sent to you once it has been posted. If we are requested to make alternative shipping arrangements we cannot guarantee tracking and will not be responsible for the delivery of orders sent internationally.
6. International Customs, Duties and Taxes
All orders shipping to a destination outside of Australia are subject to the import duties, fees, and taxes of the destination country. Delays in delivery may occur if your package is randomly selected by your country’s Customs Department. CoolBowl is not responsible for any possible customs and taxes applied to your order. We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your country. We do not benefit in anyway from these chargers and we work very closely with our brokers and carriers to ensure as few delays as possible. All fees imposed during or after shipping are the responsibility of the customer. You agree that you are responsible for any duty, taxes, and custom requirements or other like taxes, fees, levies, costs or expenses associated with importing products you purchase from us and shipping them internationally.
7. Damages
If there is any damage to the packaging on delivery, contact us immediately via the contact seller link in your Bunnings order confirmation email.
8. Missing or Lost Package
If the estimated delivery period (in business days) has past and there is still no sign of your order, or your tracking link is providing inaccurate delivery or parcel location information, please contact us via the contact seller link in your Bunnings order confirmation email to report missing or lost packages. Our team will work with you to recover your package and resolve any lost deliveries.
1. Processing your Order
An email confirmation is sent to your email address after placing your order. Please keep this email as proof of your purchase.
2. Shipment Processing Time
Processing time refers to the time it takes for us to prepare your order for shipping.
After your payment is authorised and verified, all orders are processed within 5 business days. We will contact you if, for some reason, there are any delays.
3. Shipment Locations
CoolBowl ships domestically Australia wide, as well as internationally to NZ, USA, Canada, UK, Europe, Singapore, Hong Kong, Malaysia, Japan and South Korea. If you have a question about domestic or international deliveries, please contact us via the contact seller link in your Bunnings order confirmation email.
4. Shipment rates and delivery estimates
We endeavour to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time.
Unless there are exceptional circumstances, we make every effort to fulfil your order.
Please note:
(i) Business day means Monday to Friday, except holidays.
(ii) Orders are not shipped or delivered on weekends or holidays.
(iii) Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
(iv) We will not be responsible for wrong shipping address if you provide incorrect information.
5. Tracking Options
CoolBowl aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.
All orders delivered within Australia automatically have tracking.
International orders are sent using Sendle. This service comes with tracking and your tracking number will be sent to you once it has been posted. If we are requested to make alternative shipping arrangements we cannot guarantee tracking and will not be responsible for the delivery of orders sent internationally.
6. International Customs, Duties and Taxes
All orders shipping to a destination outside of Australia are subject to the import duties, fees, and taxes of the destination country. Delays in delivery may occur if your package is randomly selected by your country’s Customs Department. CoolBowl is not responsible for any possible customs and taxes applied to your order. We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your country. We do not benefit in anyway from these chargers and we work very closely with our brokers and carriers to ensure as few delays as possible. All fees imposed during or after shipping are the responsibility of the customer. You agree that you are responsible for any duty, taxes, and custom requirements or other like taxes, fees, levies, costs or expenses associated with importing products you purchase from us and shipping them internationally.
7. Damages
If there is any damage to the packaging on delivery, contact us immediately via the contact seller link in your Bunnings order confirmation email.
8. Missing or Lost Package
If the estimated delivery period (in business days) has past and there is still no sign of your order, or your tracking link is providing inaccurate delivery or parcel location information, please contact us via the contact seller link in your Bunnings order confirmation email to report missing or lost packages. Our team will work with you to recover your package and resolve any lost deliveries.
Cool Bowl Return Policy
This Refund Policy ("Policy") applies to purchases through Coolbowl.shop within Australia only. We do not offer return or refunds for products purchased by international buyers and will not be responsible for any associated cost of returning the product to us including postage or freight.
1. General
(a) We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Policy.
(b) Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.
(c) Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.
2. Australian Consumer Law
(a) Under the Australian Consumer Law:
(i) Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the goods, you are entitled
(A) to cancel the purchase; and
(B) to a refund for the price of the goods; and
(C) compensation for any damage or loss (whether direct or consequential) that was, or reasonably ought to have been, foreseeable by us.
(ii) If the failure with the service does not amount to a major failure, you are entitled to to a re-supply of the goods within a reasonably time, or to cancel the purchase and be provided with a refund of any price paid.
(b) We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.
(c) The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.
(d) If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.
(e) Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.
(f) If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.
(g) If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced.
3. Cancellation and Change of Mind
In the event that you receive the products or services you have purchased, as stated, but that you simply change your mind, we may or may not, at our discretion, offer you a refund or exchange, provided that:
(i) You notify us within 30 days of receipt.
(ii) Product has not been used.
(iii) Product has not been damaged and is in original packaging.
(iv) Product must be returned with original receipt.
(v) Buyer to pay for shipping and all other associated cost to return to our warehouse.
4. Products Damaged During Delivery
(a) In the event that the product you ordered has been damaged during delivery:
(i) Please contact us as soon as possible.
(ii) Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged product.
(b) We will arrange to repair or collect the damaged product and replace it with an equivalent product, or to refund it, provided that you have contacted us within 7 days from the date of receiving the product.
5. Exceptions
Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service purchased by you if:
(a) You misused the said product in a way which caused the problem.
(b) You knew or were made aware of the problem(s) with the product or service before you purchased it.
(c) You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.
(d) Any other exceptions that apply under the Australian Consumer Law.
(e) You are located outside of Australia. This Refund Policy ("Policy") applies to purchases through Coolbowl.shop within Australia only. We do not offer return or refunds for products purchased by international buyers and will not be responsible for any associated cost of returning the product to us including postage or freight.
6. Shipping Costs for Returns
(a) In the event that a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, we shall bear any cost of shipping the said product (the "Returned Product") back to us, as well as any cost of shipping any replacement product to you.
(b) If the Returned Product can easily be shipped or returned, then you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.
(c) If the Returned Product is too large, too heavy, or otherwise too difficult to be removed and returned by you, and is believed to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then we will organise for the postage, shipping, transportation or collection of the Returned Product, at our cost.
(d) In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.
7. Response Time
We aim to process any requests for repairs, replacements or refunds within 3 business days of receipt.
8. How to Return Products
To start a return please follow the following steps:
i) Contact us via the contact seller link in your Bunnings order confirmation email.
ii) We will then ask for proof of your purchase and proof that the item is damaged.
iii) Returns will need to be sent to the following address: 7/22 Mavis Street Revesby NSW 2212 Australia at your cost until we inspected the item and confirm it is our fault.
iv) We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
v) If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
vi) If more than 15 business days have passed since we’ve approved your return, please contact us via the contact seller link in your Bunnings order confirmation email.
1. General
(a) We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Policy.
(b) Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.
(c) Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.
2. Australian Consumer Law
(a) Under the Australian Consumer Law:
(i) Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the goods, you are entitled
(A) to cancel the purchase; and
(B) to a refund for the price of the goods; and
(C) compensation for any damage or loss (whether direct or consequential) that was, or reasonably ought to have been, foreseeable by us.
(ii) If the failure with the service does not amount to a major failure, you are entitled to to a re-supply of the goods within a reasonably time, or to cancel the purchase and be provided with a refund of any price paid.
(b) We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.
(c) The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.
(d) If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.
(e) Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.
(f) If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.
(g) If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced.
3. Cancellation and Change of Mind
In the event that you receive the products or services you have purchased, as stated, but that you simply change your mind, we may or may not, at our discretion, offer you a refund or exchange, provided that:
(i) You notify us within 30 days of receipt.
(ii) Product has not been used.
(iii) Product has not been damaged and is in original packaging.
(iv) Product must be returned with original receipt.
(v) Buyer to pay for shipping and all other associated cost to return to our warehouse.
4. Products Damaged During Delivery
(a) In the event that the product you ordered has been damaged during delivery:
(i) Please contact us as soon as possible.
(ii) Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged product.
(b) We will arrange to repair or collect the damaged product and replace it with an equivalent product, or to refund it, provided that you have contacted us within 7 days from the date of receiving the product.
5. Exceptions
Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service purchased by you if:
(a) You misused the said product in a way which caused the problem.
(b) You knew or were made aware of the problem(s) with the product or service before you purchased it.
(c) You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.
(d) Any other exceptions that apply under the Australian Consumer Law.
(e) You are located outside of Australia. This Refund Policy ("Policy") applies to purchases through Coolbowl.shop within Australia only. We do not offer return or refunds for products purchased by international buyers and will not be responsible for any associated cost of returning the product to us including postage or freight.
6. Shipping Costs for Returns
(a) In the event that a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, we shall bear any cost of shipping the said product (the "Returned Product") back to us, as well as any cost of shipping any replacement product to you.
(b) If the Returned Product can easily be shipped or returned, then you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.
(c) If the Returned Product is too large, too heavy, or otherwise too difficult to be removed and returned by you, and is believed to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then we will organise for the postage, shipping, transportation or collection of the Returned Product, at our cost.
(d) In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.
7. Response Time
We aim to process any requests for repairs, replacements or refunds within 3 business days of receipt.
8. How to Return Products
To start a return please follow the following steps:
i) Contact us via the contact seller link in your Bunnings order confirmation email.
ii) We will then ask for proof of your purchase and proof that the item is damaged.
iii) Returns will need to be sent to the following address: 7/22 Mavis Street Revesby NSW 2212 Australia at your cost until we inspected the item and confirm it is our fault.
iv) We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
v) If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
vi) If more than 15 business days have passed since we’ve approved your return, please contact us via the contact seller link in your Bunnings order confirmation email.