Bava's Music City is an independent musical instrument store based in Sydney, servicing Australia wide, that has been in operation for over forty years. With over 150 years of combined industry experience, Bava's Music City aims to provide it's customers with specialist music advice and great value. We offer Digital Pianos and Keyboards, PA Systems, Acoustic and Electronic Drum kits, Studio & DJ gear, and of course Guitars, both Acoustic and Electric, as we repair and service these on site. We are passionate about music, staffed with a music crew that play, teach, live and breathe music. Located in the west of the Sydney music scene since 1972, Bavas Music is one of Australias largest independent dealers. Small enough for personal attention and large enough as a major purchaser. If you haven’t shopped with us, give it a try and you will see why. Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.

Dispatch & Shipping Policy:\nMost orders will be dispatched from Liverpool, and we may use a range of different carriers for the deliveries, including Allied Express, Go Logistics and Australia Post. Orders are sent via a tracked service. Some orders may be dispatched directly from our supplier to help shorten delivery time - you may be notified if this applies to your order.\n\nPlease allow up to 1-2 business days for processing and dispatch from our warehouse, and 2-14 business days for delivery, depending on delivery location. \n\nIt is your responsibility to supply us with your correct shipping address, phone number and email address as incorrect information will cause delays in receiving your order. Business addresses are the preferred method of delivery if possible. Unfortunately, couriered services cannot be sent to PO Box addresses as this is not a service they provide. \n\nWhile placing your order we ask you for a valid shipping address, email address and your best contact phone number during checkout. Prior to dispatch, we may contact you via telephone and/or email to confirm shipping information and arrange the best day for delivery. To prevent your order being delayed, please respond as soon as possible during business hours, Monday to Friday.\n\nItems sent by courier are delivered during business hours and require a signature for confirmation of delivery. We therefore recommend you nominate a work address or similar for shipping. Once the order is dispatched with the courier, the responsibility is transferred to you as we send your consignment details to you so that you can track and trace your online. If there is no one at the delivery address when the courier attempts delivery, you may be charged a re-delivery fee by the courier. \n\nIn the event your order is delayed once in transit or you have missed a delivery and it has returned back into the logistic depot, we will try our best to assist you with the resources we have, however your first step should be to contact the courier provider as they will always have more details and information regarding your freight then we will.\n\nItems Damaged in Transit:\nDo not sign for a package if you suspect it is damaged. Signing for an item means it has been received in good order, and any damage is no longer the courier's responsibility. If your item is damaged, you must contact us via the contact seller link in your Bunnings order confirmation email. All items will be assessed on a case-by-case basis.\n\nParcel Tracking:\nGoods sent by courier can be tracked using the usual \track-and-trace\ feature on courier websites. You will find your Tracking Number (if applicable) and courier website address printed at the bottom of your shipment confirmation email. Smaller orders may be sent via Australia Post Regular service without tracking. It is your responsibility to track and communicate with the courier for specific delivery times once it has left our warehouse.\n\nOversized Items:\nPlease note that delivery of heavy goods such as pianos and PA systems will be only delivered to curbside (appartments - ground floor).

For any returns, please contact us via the contact seller link in your Bunnings order confirmation email. Returns Policy We don’t automatically refund due to changed of mind, unless this was explicitly a condition of the sale or included in advertising material. Remember to always keep your receipt as proof of purchase. Unused items may be returned back to Bava’s Music City for an exchange or credit note only. Some restrictions apply. You are entitled to a refund, repair, exchange or credit note if the goods you have purchased are: Faulty Differ significantly to those shown, advertised or described to you, or Do not do what they are reasonably expected to do Some items are non-refundable, such as: Sheet music, CDs, DVDs, magazines and books cannot be returned due to copyright. Computer software cannot be returned due to copyright. Consumables such as guitar strings, cables included in packages etc, cannot be returned Recorders, vocal microphones, in ear monitors, reeds, harmonicas and mouthpieces cannot be returned for hygiene reasons, nor can any item that comes into contact with bodily fluids. When do items need to be returned by? Within 10 days of purchase. Do you have a restocking / Service Fee? Restocking fees only apply to items that are returned unused for change-of-mind. The restocking fee is 30% of the purchase price. In this situation freight and handling on the original invoice are not part of the credit policy. It will be your responsibility to organise the return of the product in a safe and well-packed manner. We can sometimes organise the return but our shipping costs to pickup are not the same as delivering goods to a customer due to logistical reasons from our transport /carrier. Where do items need to be returned to? Please contact us via the contact seller link in your Bunnings order confirmation email. How do customers return items? Please contact us via the contact seller link in your Bunnings order confirmation email and provide all the order details. Once your message has been received, Bavas Music City will process your return claim, this process can take up to 2 weeks from the date your email was received. Please note: Shipping is not included and you will be required to organise and pay the return shipping to Bavas Music City. If you choose to exchange your product you will be required to pay for both return to store and the return back to buyer. How do customers claim warranty and return items? Please contact us via the contact seller link in your Bunnings order confirmation email with order details and detailed description of the fault. Once your message has been received, Bavas Music City will process your warranty claim with the relevant wholesaler/distributer. This process can take up to 2 weeks from the date your email was received. Please note: your warranty repair can take up to 3 months to be repaired and returned back to you. Faulty or Defective Items If a product is found to be faulty or dead on arrival (DOA) within 7 days of purchase, BMC will replace the product. If a product develops a fault outside of the first 7 days, BMC will facilitate the repair or replacement in conjunction with the warranty provided by the Australian distributor. If a returned product is tested and found not to be faulty, it will be returned to the customer at their expense.