•Please note that delivery to the PO BOX address is ONLY available for products below 22kg and 1m in length. Please make sure you have provided the correct physical address during checkout on products of excessive size. •Our shipping system cannot accept order changes or cancellations after payment is made. You can follow our return policy for more information. •To aid in smooth and speed of delivery, ensure your address is correct during the checkout. With the correct information provided, your order is dispatched within 1 business day. Any changes to address after payment is made will not be considered. •Please allow 2 to 12 business days for the product to arrive. We highly recommend providing an answerable contact number and email address as we do make a call to follow up on item delivery status. •Your item will be sent via Australia Post or courier depending on its size and weight. Australia Post : •You will receive a notification email along with a tracking number. •If you are not at home during normal business hours (9am – 5pm), you will receive a card indicating the item is required to be picked up from a local depot. A signature is required for collection with a valid photo ID. •A re-delivery fee will be charged to you for items that are returned to our warehouse due to incorrect address or failure to collect from the local depot. Courier : •Delivery is not available on weekends, public holidays or after business hours. •Please note a re-delivery fee will be charged to you for items that are returned due to incorrect address or failure to collect from local depot. •We aid to provide door-to-door delivery for every customer. However, buyers in remote areas may be required to collect the item from their nearest freight depot. Please ensure if you have any questions about the re-delivery service, we are always here to back you up.