Shipping & Deliveries We ship your order within 1 business day once your order is confirmed in normal circumstances. Please allow 3-5 business days for dispatch during peak sales periods. All our products are to be dispatched from our warehouses in Melbourne, Australia. You will be provided with tracking information when your order is dispatched. The speed of delivery and associated charges depend on: • The warehouse in Australia where the products are shipped from • The delivery option you choose (Express/Standard). These will be displayed during checkout before you complete your order. • Availability of product given the demand at time of ordering If you’re carrying more than one type of item in your cart, the highest shipping rate applies (for example, if you’re carrying a book, and a heavy bulky item, the heavy bulky rate applies). When you purchase items from our store, we will confirm with you your delivery options before purchase. As a guide, please review below on what you should expect regarding delivery. • We offer both standard shipping and express shipping options Delivery cost will be calculated at the checkout page when you place an order. • The delivery time is estimated from our shipping providers. Please allow extra shipping time during peak seasons (e.g. Black Friday, Christmas, long weekend etc.) • Express shipping for large/bulky items will be subject to the availability of express courier services in the area. Rural and remote areas may attract longer shipping times, but we make every effort to choose the fastest delivery partner to your area to ensure we provide the fastest delivery times possible. • We are unable to accommodate custom delivery requests, such as calling in advance or on arrival, scheduling specific delivery dates and times, or leaving the package in a specific location. Such requests can only be accommodated if a customer organises freight collection and services themselves. • Occasionally orders are delivered as multi-piece shipments, and the parcels may arrive at separate times. Please allow an additional 3-5 working days for partial deliveries. • In the case that your parcel is delayed, lost or damaged during delivery, please reach out to our customer service team for assistance.