For your vidaXL orders you have a cooling off period of 30 days from the day of receipt. As soon as you put the product to use, the cooling off period has ended.
We advise you strongly to check the contents of the product directly after you have received it. If it's damaged or incomplete let us know by contacting our customer service team by clicking on the Contact Seller link, located in your original order confirmation email.
If you are unsatisfied with the product, it's possible to return it. This is also the case for clearance and sale products. You can return it if:
1. The product is complete
2. If it's in the original packaging and in original state.
You can easily notify us of your wish to return your order directly by clicking on the Contact Seller link, located in your original order confirmation email. If you want to return the products we ask you kindly to inform us within 30 days after delivery.
After you have notified us that you wish to return your order we will provide you with instructions on how best to do so, to ensure that your product(s) arrive at the correct location.
Your item is not as expected, or you changed your mind?
When items are not as expected, and you wish to return them, you will need to pay the return postage to have the item shipped back to our warehouse.
Your item is damaged or defective or incorrect?
In such instances, contact our customer service team via clicking on the Contact Seller link, located in your original order confirmation email and we will discuss an appropriate solution. We may offer you (without limitation) a repair or replacement parts, a replacement product or a full refund. When we offer you a refund, we will refund the total amount you have paid including delivery costs.
When returning the product is necessary, we will cover (reasonable) return costs if you follow our return instructions. Please note, the refund will be issued to the same account and via the same method as used to place the order.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.