Coronavirus COVID-19 update

A message to our customers

Providing a safe environment for our customers and team will always be our number one priority.

In the interests of team and customer safety, and as part of ongoing efforts to give customers access to the products they need, Bunnings has announced a number of additional changes to their stores.

As always, we continue to follow the government and public health advice in each of the states and territories where we operate.

NSW update

From Monday 6 September, 23 Bunnings stores in Greater Sydney will reopen to retail customers, with stores in LGAs of concern to remain open for trade customers only. Retail customers can continue to access the products they need online using our Click & Deliver service or our contactless Drive & Collect service.

We continue to encourage customers in Greater Sydney to use our contactless Drive & Collect service and delivery options for non-urgent items. Please note that due to a high volume of online orders in lockdown areas, there may be a delay in fulfilling your order. Our team is working hard to prepare orders as quickly as possible. Collection and delivery timeframes for your local store will be updated regularly and clearly displayed when adding products to your cart.

To check the status of your online order, please click on the “Check your order status” tab on the bottom hand right corner of your screen when you visit the Bunnings homepage and enter your order number, which can be found in your order confirmation email.

Since the outset of COVID-19, we have followed the latest government health advice and we thank customers for their understanding.

List of stores reopening from Monday 6 September:

• Alexandria 

• Artarmon 

• Ashfield 

• Balgowlah 

• Belrose 

• Caringbah  

Castle Hill 

Chatswood 

  Dural 

  Gladesville 

Gordon

• Gregory Hills

• Kirrawee

• McGraths Hill

• Narellan

• Narrabeen

• North Penrith

• Penrith

• Randwick

• Rose Bay

• Rouse Hill

• Thornleigh

• Warringah Mall

NSW Vaccination clinics

Bunnings is setting up drive-thru vaccination clinics for our team and trade customers at the following stores: Kingsgrove (26-27 Aug), Seven Hills (1-2 September), Smithfield (2-3 September), and Eastgardens (6-7 September) . All you need to do is make an online booking by clicking on the link to your closest store in the list above and visit the clinic in our carpark on the day of your appointment. You won’t even need to get out of your vehicle. You can find out more and make your booking through our vaccination provider BizHealth by clicking on the above link to your local store.

Face Masks

In line with the latest Government and public health advice, face masks will be mandatory for team and customers in all NSW stores, unless medically exempt.

Cafes

Cafes in NSW are open for takeaway only.

Community sausage sizzles

Sausage sizzles remain suspended in NSW.

QR codes

QR codes are displayed at the entrance of our NSW stores. Customers are required to check-in to register their visit.

ACT update

From Saturday 28 August, stores in ACT will be are temporarily closed to retail customers. Our stores remain open for trade customers only.

During this time our ACT retail customers can still purchase the items they need online, using Bunnings’ Click & Deliver or contactless Drive & Collect service, where products can be ordered online and collected from Bunnings’ car parks, without customers needing to get out of their car. Please note that due to a high volume of online orders, there may be a delay in fulfilling your order. Our team is working hard to prepare orders as quickly as possible. Collection and delivery timeframes for your local store will be updated regularly and clearly displayed when adding products to your cart.

To check the status of your online order, please click on the “Check your order status” tab on the bottom hand right corner of your screen when you visit the Bunnings website and enter your order number, which can be found in your order confirmation email. Some customers may experience a delay in sending order confirmation emails. If you have not receive an order confirmation email on the same day you placed your order, please contact Customer Support for assistance.

Since the outset of COVID-19 we have followed the latest government health advice and we thank customers for their understanding.

VIC update

Our stores across regional Victoria are open to all customers excluding Delacombe, Ballarat, Geelong North, Waurn Ponds, Torquay, Leopold and Seymour.

Stores in metro Melbourne, Delacombe, Ballarat, Geelong North, Waurn Ponds, Torquay, Leopold and Seymour will remain temporarily closed to retail customers and open for trade customers only. Retail customers can continue to access the products that they need online via our Click & Deliver service or our contactless Drive & Collect service.

Face Masks

In line with Victorian Government guidelines, we require all trade customers and team members to wear a face mask when visiting our Victorian stores and sites, unless medically exempt.

Cafes

Cafes in regional stores (excluding Shepparton) are open for dine in and take away. Cafes in metro Melbourne stores are open for takeaway only.

Community sausage sizzles

Sausage sizzles for stores in regional Victoria have resumed, excluding Delacombe, Ballarat, Seymour, Geelong North, Waurn Ponds, Torquay and Leopold.

Sausage sizzles for stores in metro Melbourne are temporarily suspended.

QR codes

Customers will be required to register their visit by using QR codes located at and near the entrance as well as throughout our stores.

Drive & Collect

Drive & Collect is a contactless service that allows customers to purchase items online and arrange a convenient time to collect them from a Bunnings car park, without needing to get out of their car. It's available at all Victorian Bunnings stores.

QLD update

Face Masks

In line with the latest Government and public health advice, we require all customers and team members to wear a face mask when visiting our stores and sites located in the following local government areas: Noosa, Sunshine Coast, Ipswich, Logan, Redlands, Morton, Brisbane, Gold Coast, Scenic Rim, Lockyer Valley and Somerset, unless medically exempt.

Cafes

Cafes in QLD are open for dine in and take away.

Community sausage sizzles

Sausage sizzles for stores in Greater Brisbane, Ipswich, Logan City, Moreton Bay, Redlands, Sunshine Coast, Gold Coast, Noosa, Somerset, Lockyer Valley, Scenic Rim and Cairns have resumed.

QR codes

QR codes are displayed at the entrance of our QLD stores. Customers are required to check-in to register their visit using the Check In QLD App.

SA update

In line with government guidance, our stores in South Australia remain open to ensure customers and tradespeople have access to the products they need to complete emergency repairs and maintenance around homes or to supply essential infrastructure and services.

We encourage customers to please shop online wherever possible using Bunnings’ Click & Deliver or contactless Drive & Collect service, where products can be ordered online and collected from Bunnings’ car parks, without needing to get out of the car.

Face masks

We require all customers and team members to wear a face mask when visiting our stores, unless medically exempt.

Cafes

Cafes are open for take away only.

Community sausage sizzles

Sausage sizzles have resumed at stores across SA. Volunteers will be required to wear a face mask.

QR codes

QR codes are displayed at the entrance of our SA stores. We encourage customers to check-in to register their visit.

NT update

Face masks

We require all customers and team members to wear a face mask when visiting our stores, unless medically exempt.

Cafes

Cafes are open for dine in and take away.

Community sausage sizzles

Sausage sizzles have resumed at stores across NT. Volunteers are required to wear a face mask.

QR codes

QR codes are displayed at the entrance of our NT stores. We encourage customers to check-in to register their visit.

WA update

Face Masks

In line with the latest Government and public health advice, masks are no longer mandatory for our team and customers.

Cafes

Cafes are open for both dine in and take away.

Community sausage sizzles

Sausage sizzles have resumed for stores across WA. Volunteers are required to wear a face mask.

In-store activities

Activities will return to stores in the Perth and Peel region this week.

QR codes

QR codes are displayed at the entrance of our WA stores. Customers are encouraged to check-in to register their visit.

What we're doing to help you shop safely

We continue to put in place additional safety measures to help look after our team members and customers:

  • Increased cleaning in-store and for equipment such as counters, trolleys and baskets.
  • Providing team members with masks, gloves and hand sanitiser.
  • Fewer checkouts in operation to maintain physical distancing requirements.
  • Suspended family events, in-store and children’s activities.
  • Playgrounds are closed in all states except for TAS.
  • Cafes in our stores in VIC, NSW, SA & ACT are open for takeaway only.
  • Water fountains and trade coffee stations are closed.

Physical distancing measures:

Here’s how we’re practising physical distancing in-store:

  • 1.5m floor markings at all checkouts for our customers
  • Posters outside and around the store, with reminders for customers via PA announcements
  • Rearranging in-store items to create 1.5m space for our customers and team members to keep their distance
  • Requesting that customers use ‘Tap and Pay’ options as the preferred method of payment
  • Limiting customer numbers in-store

There may be some delays in our busier stores, as we try to ensure physical distancing measures. It will be different from store to store and we will do the best we can to get everyone in and out as quickly as possible.

Our team are doing an incredible job working hard and doing their best to help customers get the products that they need.  We ask customers to respect the space they keep and respect they show.  We thank you in advance for having patience as we adapt how we trade, serve customers and support our team.

 

Bunnings will continue to follow government advice in relation to all its store operations and will continue to make necessary changes to keep team and customers as safe as possible. We will continue to keep everyone informed of the additional precautionary steps we are taking through in store signage and we will keep this page relevant with the most up-to-date information that may affect our stores.

We would also ask that if you are feeling unwell, please take care of yourself and those around you. Should this be the case or if you prefer not to visit us in-store we are always happy to welcome you online at www.bunnings.com.au.  

If you have any questions or would like to know more about the steps we are taking to protect our customers and team, you can contact us on www.bunnings.com.au/trade/contact-us or by calling 133 062.