Coronavirus COVID-19 update

A message to our customers

Providing a safe environment for our customers and team will always be our number one priority.

In the interests of team and customer safety, and as part of ongoing efforts to give customers access to the products they need, Bunnings has announced a number of additional changes to their stores.

SA update

In line with government guidance, our stores in South Australia remain open to ensure customers and tradespeople have access to the products they need to complete emergency repairs and maintenance around homes or to supply essential infrastructure and services.

We encourage customers to please shop online wherever possible using Bunnings’ Click & Deliver or contactless Drive & Collect service, where products can be ordered online and collected from Bunnings’ car parks, without needing to get out of the car.

Face masks

We require all customers and team members to wear a face mask when visiting our stores.

Cafes

Cafes are open for take away only.

Community sausage sizzles

Sausage sizzles will be temporarily suspended for this weekend. Impacted community groups will be offered a $500 gift card to assist with their fundraising activities.

QR codes

QR codes are displayed at the entrance of our SA stores. We encourage customers to check-in to register their visit.

VIC update

Following the Victorian Government’s announcement, from Friday 16 July our Victorian stores will remain open for trade customers only. If you are visiting a store, please remember to bring your PowerPass card or other Trade credentials to gain entry.

Face Masks

In line with Victorian Government guidelines, we require all customers and team members to wear a face mask when visiting our Victorian stores and sites, unless medically exempt.

Cafes

Cafes in Victoria are open for take away only.

Community sausage sizzles

Sausage sizzles will be temporarily suspended for this weekend. Impacted community groups will be offered a $500 gift card to assist with their fundraising activities.

QR codes

Trade customers will be required to register their visit by using QR codes located at and near the entrance as well as throughout our stores.

Drive & Collect

Drive & Collect is a contactless service that allows customers to purchase items online and arrange a convenient time to collect them from a Bunnings car park, without needing to get out of their car.

It's available at all Victorian Bunnings stores.

NSW update

Our stores in NSW are classified as critical and remain open to ensure customers and tradespeople have access to the products they need to complete emergency repairs and maintenance around homes or to supply essential infrastructure and services, in line with government guidance.

Face Masks

In line with the latest Government and public health advice, face masks will be mandatory for team and customers in all NSW stores, unless medically exempt.

Cafes

Cafes in NSW are open for take away only.

Community sausage sizzles

Sausage sizzles for stores in Greater Sydney, the Central Coast, Blue Mountains, Wollongong, Shellharbour and Orange regions will be temporarily suspended.

QR codes

QR codes are displayed at the entrance of our NSW stores. Customers are required to check-in to register their visit.

NT update

Face Masks

In line with the latest Government and public health advice, masks are no longer mandatory for our team and customers, although they are more than welcome to wear one if they wish.

Cafes

Cafes are open for both dine in and take away.

Community sausage sizzles

Sausage sizzles will resume for stores across NT.

In-store activities

Activities will recommence for stores across NT.

QR codes

As per the latest Government announcement, customers will be required to register their visit by using QR codes located at and near the entrance as well as throughout our stores. 

WA update

Face Masks

In line with the latest Government and public health advice, masks are no longer mandatory for our team and customers.

Cafes

Cafes are open for both dine in and take away.

Community sausage sizzles

Sausage sizzles for stores in the Perth and Peel regions will be temporarily suspended this weekend. Impacted community groups will be offered a $500 gift card to assist with their fundraising activities.

QR codes

QR codes are displayed at the entrance of our WA stores. Customers are encouraged to check-in to register their visit.

ACT update

Face Masks

In line with the latest Government and public health advice, masks are no longer mandatory for our team and customers.

QR Codes

QR codes are displayed at the entrance of our ACT stores. We encourage customers to check-in to register their visit.

QLD update

Face Masks

In line with the latest Government and public health advice, we require all customers and team members to wear a face mask when visiting our stores and sites located in the following local government areas: Noosa, Sunshine Coast, Ipswich, Logan, Redlands, Morton, Brisbane, Gold Coast, Scenic Rim, Lockyer Valley and Somerset, unless medically exempt.

Cafes

Store cafes in Noosa, Sunshine Coast, Ipswich, Logan, Redlands, Morton, Brisbane, Gold Coast, Scenic Rim, Lockyer Valley and Somerset are open for take away only.

Community sausage sizzles

Sausage sizzles in the impacted local government areas will resume this weekend. Volunteers are required to wear a face mask.

In-store activities

Activities scheduled for stores in Noosa, Sunshine Coast, Ipswich, Logan, Redlands, Morton, Brisbane, Gold Coast, Scenic Rim, Lockyer Valley and Somerset have been cancelled for this week.

QR codes

As per the latest Government announcement, customers will be required to register their visit by using QR codes located at and near the entrance as well as throughout our stores."""

What we're doing to help you shop safely

We continue to put in place additional safety measures to help look after our team members and customers:

  • Increased cleaning in-store and for equipment such as counters, trolleys and baskets.
  • Providing team members with masks, gloves and hand sanitiser.
  • Fewer checkouts in operation to maintain physical distancing requirements.
  • Suspended family events, in-store and children’s activities.
  • Playgrounds are closed in VIC, NSW, SA and QLD and open in all other states
  • Our cafe's are now open for both dine in and takeaway in ACT, NT and WA and take away only in QLD, NSW and SA. Cafes in VIC are closed for both dine in and take away
  • Water fountains and trade coffee stations are closed

Physical distancing measures:

Here’s how we’re practising physical distancing in store:

  • 1.5m floor markings at all checkouts for our customers
  • Posters outside and around the store, with reminders for customers via PA announcements
  • Rearranging in-store items to create 1.5m space for our customers and team members to keep their distance
  • Requesting that customers use ‘Tap and Pay’ options as the preferred method of payment
  • Limiting customer numbers in-store

There may be some delays in our busier stores, as we try to ensure physical distancing measures. It will be different from store to store and we will do the best we can to get everyone in and out as quickly as possible.

Our team are doing an incredible job working hard and doing their best to help customers get the products that they need.  We ask customers to respect the space they keep and respect they show.  We thank you in advance for having patience as we adapt how we trade, serve customers and support our team.

 

Bunnings will continue to follow government advice in relation to all its store operations and will continue to make necessary changes to keep team and customers as safe as possible. We will continue to keep everyone informed of the additional precautionary steps we are taking through in store signage and we will keep this page relevant with the most up-to-date information that may affect our stores.

We would also ask that if you are feeling unwell, please take care of yourself and those around you. Should this be the case or if you prefer not to visit us in-store we are always happy to welcome you online at www.bunnings.com.au.  

If you have any questions or would like to know more about the steps we are taking to protect our customers and team, you can contact us on www.bunnings.com.au/trade/contact-us or by calling 133 062.