We generally allow a return or exchange product where you have changed your mind, provided that the product is:

1. returned within 28 days of order;
2. for shoes or apparel, items are not used or worn (with original tags and/or packaging);
3. not damaged in any way;
4. for items that are not shoes or apparel, unopened and in original sealed packaging;

We do not accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken. Any products returned without proper sealed packaging will be rejected under the change of mind policy.

You are responsible for payment of return postage for change of mind returns. Note that, for hygiene reasons, we do not accept change of mind for intimates, including: underwear, hosiery, socks, swimwear and adult toys. Under no circumstances can we accept change of mind returns for digital access codes or downloadable software.

Most requests for returns will be reviewed within 1 business day. Once a product is returned, we will assess your product in line with our terms and conditions.