Refunds are not available, only replacement roses can be provided.
Our delivery partner, StarTrack will provide tracking information. If the recipient is not home, our drivers will leave the box of roses outside the house only where they deem safe.If the driver does not find a place to leave the roses, these will be taken to you local post office for collection. An unsafe delivery might be if there is no sheltered place to leave the roses, or within clear sight of the street, or if there is no access to the building or apartments.
Refund do not apply for non-delivery since tracking is provided and the sender is ultimately responsible for detailing the relevant delivery information and ensuring the recipient will be at the destination provided. In the instance a fresh re-send is requested, 50% of the cost of the total retail value (inclusive GST) will be incurred since roses are perishable items.
Refunds do not apply for issues around quality control where the recipient should take proper care of the Roses, in the instance, proper care has been given and images have been provided as evidence within a 5 day period to show the Roses in bad condition, replacement roses will be provided. Please call us if you have any issues with your order. There may be a number of ways for us to resolve a problem and if we have fallen below our usual standard of excellence we’ll do everything we can to put things right.
We are unable to refund any orders which are placed for special occasions (Valentine's Day, Mother's Day & Christmas Day) and all promotional & discounted orders.
Unfortunately, we are unable to take any requests with regards to delivery timings during special occasions such as Valentine's Day, Mother's Day, & Christmas Day.
Our early bird prices are the best rates we can offer pre-valentines. From the 7th of February, our prices increase since there is a huge demand for roses, and we find that costs from the best producers can nearly triple, which has an impact on our gift boxes. We don't want to compromise on our quality finish, so we want to make sure our returning customers know the reason behind the price differences for our Valentine's collection. No discounts can be offered/redeemed during the valentines period, which commences 1st February - 16th February.