Roses will be delivered within 2 working days of placing your order (weekdays), no special delivery date can be specified.
We promise to make sending and receiving your roses a joy. So if something is not 100% perfect, our customer delight team will always go the extra mile to make it right.
Our delivery partner, StarTrack will provide tracking information. If the recipient is not home, our drivers will leave the box of roses outside the house only where they deem safe.If the driver does not find a place to leave the roses, these will be taken to you local post office for collection. An unsafe delivery might be if there is no sheltered place to leave the roses, or within clear sight of the street, or if there is no access to the building or apartments.
We will not take liability for any delivery made where the recipient is not at the destination provided and there is no safe place to leave the package, a refund in this instance will not be provided. 50% of the cost of the total retail value (inclusive of GST) will be incurred in the instance a fresh re-send is required since roses are perishable items.
Unfortunately, we are unable to take any requests with regards to delivery timings during special occasions such as Valentine's Day, Mother's Day, & Christmas Day.