Returning a product if you change your mind
If you have simply changed your mind about a product, SONIQ will consider your return provided that:
• The product is returned to us within 30 days of the date you purchased the product;
• The product is in the same condition as when received by you; and
• The product is in its original packaging, including any instruction manuals and accessories;
SONIQ reserves the right to refuse to offer a change of mind return where the above conditions are not met. Subject to the conditions of this Return Policy, where we accept a return for change of mind, we will offer you a refund in the form of a store credit only. The store credit amount would be for the cost of the product minus all the freight cost incurred by SONIQ including the orginal freight cost and the returned freight cost. No store credit will be given before the product is received by SONIQ.

The product is damaged in transit
If you receive a product that is faulty or damaged in transit, we will accept your return provided that:
• The case be reported to our customer service team and photographic evidence of the damage must be submitted via email within 3 days of receiving the item;
• The product is in the same condition as when received by you; and
• The product is in its original packaging, including any instruction manuals and accessories.
Subject to the conditions of this Returns Policy, where we accept a return that is damaged in transit, we will organise pick up of the damaged unit and redispatch another unit to you. The replacement unit will not be dispatched before the damaged unit is receieved by SONIQ.

The product is faulty
If you receive a product that is faulty, we will accept your return provided that:
• The case be reported to our customer service team following the return process listed below;
• The product is in the same condition as when received by you; and
• The product is in its original packaging, including any instruction manuals and accessories.
Subject to the conditions of this Returns Policy, where we accept a return that is faulty, the Product will be repaired or replaced in accordance with the SONIQ Confidence 18 months warranty terms. Please note for refurbished items that has cosmetic deffects damages such as scratch and dent would not be considered to be faulty.

Return Process
If you wish to make a return under this policy, you will need to:
1. Contact us by email on the details below;
2. A member of the SONIQ support team will determine if a return is acceptable in the circumstances. Where a return is appropriate, we will issue you with a Return Authorization Number ("RA Number"). At this time, our support team will provide you with any additional details that you may require to complete the return process;
3. Once an RA Number has been issued to you, you must return the product to SONIQ within 14 days. If SONIQ has not received the returned product within the 14 days, the return case will be closed. Please contact our support team if you will not be able to return the product within this 14 day period.
4. Once SONIQ has received the product, it will assess the product to determine if the return will be accepted and a refund provided.
* Please note that any returns sent to our office without an RA Number will not be processed. It is important that you contact our support team and obtain your RA Number prior to returning a product.

Contact Details
SONIQ Digital Media Pty Ltd
178 Boundary Road,
Braeside, VIC 3195,
Australia