Constant, Transfer & Pool Pump Installation FAQs

How it works

How does Bunnings’ in-home Installation work?

Purchase your constant, transfer or pool pump at Bunnings and pick up an installation information card. Installation can be organised in-store at the Special Orders desk.
Do I have to buy constant, transfer or pool pump from Bunnings?

Yes, installation is provided as an additional service to install constant, transfer & pool pumps purchased from our wide range.
Who can I speak to in-store about installation?

You can speak to any team member at the Special Orders desk or our landscape & plumbing team members.
What is the time between purchase and installation?

After you have purchased your constant, transfer or pool pump and installation, you can arrange a time that is convenient for both you and the service agent.

What is your returns policy for Constant, Transfer & Pool Pump Installation?

Please contact your local Bunnings Store to discuss available options.
One of the products installed is faulty, what are my options?

Please contact your local Bunnings Store for assistance.
I have changed my mind; can I get a refund on my installation?

If your product has not been installed, you can request a refund at your local Bunnings Store.
How will I receive my refund?
You will receive your refund in the same method as payment was made.
How long will it take to receive my refund?
Cash refunds will be provided instantly in-store, while credit card refunds will depend on your financial institution.
How do I return a product that is currently assembled?
Exchanges on non-faulty goods are only available prior to assembly.
The item assembled was the wrong size/colour, will you exchange it?
Exchanges on non-faulty goods are only available prior to assembly. For faulty goods, please refer to our returns policy.
One of the products assembled has an assembly issue, can I get a refund?

Refunds are available subject to an assembly inspection by the service agent. Please contact your local Bunnings store for assistance.

How do I pay for my Constant, Transfer & Pool Pump Installation?

You can pay for your Constant, Transfer & Pool Pump Installation in-store at your local Bunnings. Simply speak to a team member and purchase at the Special Orders desk.

How long will installation take?

This will vary depending on your installation requirements. For more detail regarding installation times please discuss with your service agent.
What if my service agent requires additional parts?

If additional parts are required, the customer will pay the service agent directly on the day of installation.
What if I am unhappy with the installation?
Please contact your local Bunnings store to discuss the available options.
Does Bunnings guarantee the quality of service?

All works carried out will be warranted by the service agent.
Who do I speak to if I have any installation problems?
Please contact your local Bunnings store to discuss the available options.

What is your returns policy?
Exchanges are only available prior to installation.
If the raised garden bed I buy are advertised for a cheaper price, will you match it?
If you find a competitor’s lower price on the same stocked item, we’ll beat it by 10%. Don’t forget, our price guarantee excludes trade quotes, stock liquidations and commercial quantities.