This Pope product has a 10 year guarantee on the hose and 3 year guarantee on the hose reel, mechanism, hand spray and hose end fittings from the date of purchase against defects in material and workmanship when used in normal home gardening applications. Our obligation under this guarantee is limited to the replacement of the product at our discretion. In the event of a claim, you must immediately ceased using the product and return the product, together with your proof of purchase and an explanation of the fault to the store you purchased it from. All costs associated with the return of the product are your responsibility.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.