If you simply change your mind you can return your product, subject to the following conditions:
• A return must be initiated within 7 days of receipt of delivery
• Returned goods must be unassembled, in their original packaging with all parts, accessories and manuals, and be in original condition. Goods received back incomplete, damaged or in any condition other than sale able, will be returned to you at your cost.
• Vorsen will refund the original product purchase price, less the following fees and/or charges, which will not be reimbursed:
o Delivery charges from the Vorsen
o Cost to return the product to Vorsen
Prior to returning any Vorsen products, please email our sales and customer service team by clicking on the Contact Seller link located in your original order confirmation email, within 7 days from the date of delivery. You will be issued with a Return Authorization Code (RAC) and emailed a label to attach to your order. If you do not return goods within 7 days from informing us that you wish to cancel your order, your right to cancel will be revoked.
If a manufacturing defect is present, Vorsen will gladly replace or fix the item(s). Please note that if goods are damaged as a result of a manufacturing defect - Vorsen must be notified via email within seven 7 days of your receipt of the product.
Please email us by clicking on the Contact Seller link located in your original order confirmation email and attach clear photos of the product(s) with the defects and provide us with as much information as possible. Our team will review your issue and contact you via email within 1-2 business days with the next steps.