Play Equipment Assembly FAQs

How it works

How does Bunnings’ in-home assembly work?
Purchase play equipment at Bunnings and assembly can be organised in-store at the Special Orders desk.
Do I have to buy a play equipment from Bunnings?
Yes, assembly is provided as an additional service to assemble play equipment purchased from our wide range.
Who can I speak to in-store about assembly?

You can speak to any team member at the Special Orders desk or your in-store lifestyles expert.
What is the time between purchase and assembly
After you have purchased your play equipment and assembly, you can arrange a time that is convenient for both you and the service agent.

One of the products assembled is faulty, what are my options?
Please contact your local Bunnings for assistance.
I have changed my mind; can I get a refund on my assembly?
If your product has not been assembled, you can request a refund at your local Bunnings Store.
How will I receive my refund?
You will receive your refund in the same method as payment was made.
How long will it take to receive my refund?
Cash refunds will be provided instantly in-store, while credit card refunds will depend on your financial institution.
How do I return a product that is currently assembled?
Exchanges on non-faulty goods are only available prior to assembly.
The item assembled was the wrong size/colour, will you exchange it?
Exchanges on non-faulty goods are only available prior to assembly. For faulty goods, please refer to our returns policy.
One of the products assembled has an assembly issue, can I get a refund?
Refunds are available subject to an assembly inspection by the service agent. Please contact your local Bunnings Store for assistance.

How do I pay for my play equipment assembly?

You can pay for your play equipment assembly in-store at your local Bunnings. Simply speak to a team member and purchase at the Special Orders desk.

Can I get pre-purchased play equipment assembled?
This assembly offer is currently available for play equipment purchased from Bunnings. Once you have purchased your play equipment from our wide range, we can help you organise your assembly at the Special Orders Desk.
How long will assembly take?
This will vary depending on your assembly requirements. For more detail regarding assembly times please discuss with your service agent.
Will you take away my old play equipment?
No. The safe disposal of the old play equipment is the customers responsibility.
What if my service agent requires additional parts?

If additional parts are required, the customer will pay the service agent directly on the day of assembly.
What if I am unhappy with the assembly?
Please contact your local Bunnings Store to discuss the available options.
Does Bunnings guarantee the quality of service?

All works carried out will be warranted by the service agent.
Who do I speak to if I have any assembly problems?
Please contact your local Bunnings Store to discuss the available options.
How do I return a product that has been assembled?
Exchanges on non-faulty goods are available prior to assembly. For faulty goods, please refer to our returns policy.
Can I get pre-purchased play equipment assembled?
This assembly offer is currently available for play equipment purchased from Bunnings. Once you have purchased your play equipment from our wide range, we can help you organise your assembly at the Special Orders Desk.

What is your returns policy?
Exchanges are only available prior to assembly.
If the product I buy is advertised for a cheaper price, will you match it?
If you find a competitor’s lower price on the same stocked item, we’ll beat it by 10%. Don’t forget, our price guarantee excludes trade quotes, stock liquidations and commercial quantities.